L H.
Yelp
I am writing this review in hopes that management will address this store's issues. I have been a regular customer from the very beginning. The coffee was great, the food was surprisingly (for a coffee shop) delicious and of high quality and the service was always an absolute pleasure.
Lately they are understaffed and be it early or late, any food offering is out or not being prepared because they are short staffed. The staff looks pressured and stressed and is no longer entirely polite or happy. Whatever you want on the menu, is almost assuredly out these days. I asked last week and the individual explained that when one person is on staff, there is no food prep. There had to be two.
Today the door was broken and a sign was up saying to knock. The two/2 busy staff members could not respond and so customers were helping others to open the door. There was a sign up saying a particular drink and sandwiches were not available today--tho again 2 individuals were there (admittedly busy).
What a mess! Dollop, I hope you stay in the neighborhood and are successful. However after 2-3 weeks of similar experiences, and staff (always lovely before) who seem to be doing customers a favor, I have come to the conclusion there is a management issue. I hope corporate management will invest in inventory and staff. This sleepy neighborhood is waking up with massive growth. Add some neighborhood PR perhaps. If you build it, we will come. In the mean time, customers, prepare to be disappointed.
I know as a customer, I am committed to supporting businesses like this. This previously wonderful shop is sliding.