yonofchicago
Google
I stayed at Dolphin Cove from Thursday, July 10 to Friday, July 11. Once I walked into the lobby area, the furniture and décor were sophisticated, and check-in was easy and pleasant. ||I was escorted to room 102, which the front-desk associate assured was one of their best rooms. Upon entering the room, I was immediately impressed with its cleanliness and overjoyed to see a contemporary-styled and equipped kitchen area. The bed was comfortable, the sheets fresh, and bathroom clean too. | |At approximately 10 PM, the power shut off. No generator was used to restart electricity. The room held a comfortable temperature still, though there was no air conditioning; of course charging my cell phone was out of the question. ||No one contacted me about the situation. During the black out, I made a phone call to each of the three numbers on the guest information pamphlets and left messages. I received no return phone calls or reply email. | |The next morning, still there was no power. On top of that, there was flooding on the bedroom floor. At about 9 AM, I went to the reception lobby and spoke with Kim about our evening. She explained that there was an island-wide power outage, and the Dolphin Cove had no generator. I asked for compensation from the loss of services, but requests were declined. Soon after, I checked out. | |In reflection, there were great points about the Dolphin Cove: the tidy guest room, upscale restaurant and bar, and helpful employees. However, there was no power generator, no 24-hour lobby or on-site help, no communication system, and no swimming pool (as advertised). On top of that, the Dolphin Cove is not a conventional hotel; it is known for short- and long-term stays. ||On July 23, I wrote Kenneth Brookes, the Managing Director, about my stay and he replied to my email within hours. He offered an apology and a credit toward a future stay.
