shilpi varma
Google
I was at this beautiful location Sorthella .Unfortunately there aren’t many places to eat around in the area .You are forced to choose one of the two restaurants if you staying inside the castle .We chose D Sancho after reading the reviews.We arrived at 08:30pm ,placed our order immediately.The waitress attending was non cooperative and lacked hospitality in all senses .She needs to be taught to deal with prople nicely as she isn’t doing a favour on anyone,She is running her business and we are paying for the service .We were made to sit till 09:30pm without any food served or intimation.On asking her at 09:27pm we were told she said she doesn’t know how much time it’s going to take. Not even once even for courtesy sake she came and apologised for the delay .It seems people don’t have an option so they are taking people for granted .We were frustrated but we had to bear with it .It was very rude and unprofessional on the part of the restaurant not being able to provide one dish on our table in 1 hour. And yes the restaurant wasn’t full , it had only 3 tables occupied .
If the restaurant cannot deal with the orders taken they shouldn’t guests and their orders .It is absolutely horrible . We had to leave the restaurant without eating as the lady gave a damn not even sorry moreover she opened the door so that we could leave ..Worst service and attitude in whole of Portugal . If you are ever here ,do not waste your precious time at this unprofessional place …
Most ppl have written good reviews ,probably the place is nationality biased .All the other tables were served promptly while we waited forever. They for sure don’t treat Indians and Asians well .
A little suggestion for the restaurant
“You are coz we are your customers , it is not a favour on us by any means “