Candace L.
Yelp
One star is being far too generous but you have to select something to post a review.. Let's get one thing straight there wasn't anything just "not good" about our experience, it was down right preposterous!
Domaine Serene Winery was anything but serene. A fuc*ing disrespectful, inconsiderate, headache is what they are.
This was the only winery I'd booked on Saturday that REQUIRED a credit card AND required 24 HOURS notice to cancel. Our booking was for 4P.
We had run a little over at our previous tasting, and had one following that we HAD to skip in order to make it to Domaine Serene (other wise we would have been late, and probably charged the cancelation fee for the two tastings).
I felt really bad that we had to forego our tasting prior but when it came down to it, I was looking forward to this experience and I'd explicitly asked them on the phone while booking if they had food/snack options to which they replied yes.
We intentionally did not pack snacks for our day trip, knowing we'd secure a bit to eat later in the afternoon here.
Not only did we arrive on time, we arrived early and were made to wait just a bit until our 4p seating. At which time, we were greeted - put in our food request and the service stopped right there! Never returned for our tasting, never brought our food order as we watched them seat party after party at surrounding tables, all of which started through their tastings, AND had their food delivered.
A couple tables were looking over at us, noticing nothing was coming to us. No wine, no food, no person working here.
After 40 F O R T Y minutes I had absolutely had it. They caused us to not only miss out on other opportunities that I can bet would far surpass the pathetic excuse of a winery this place is to sit here and be ignored.
We got up from our table, that mind you felt like sitting inside of something resembling a f'ing Cheesecake Factory (barf!) and made our way to the front desk to notify them we were in fact leaving, they can forget about trying to charge my card because we ordered food and never got our tasting and it had been 40 minutes.
We left and spotted several other places we wish we'd had time to try but unfortunately, all of them were now closed or closing so essentially Domaine Serene managed to not only ruin our time here but cost us other tasting experiences in the area.
I wouldn't recommend this place to someone I despised, let alone wished to have a pleasant wine tasting experience. We were celebrating my birthday and nothing about this was cool!
I'd be EXTREMELY weary to book in here, regardless of if you're celebrating or just out for a casual day of wine tasting.
We had a 2 hour drive back to Eugene with nothing to eat since they'd ensured to screw us over on that front too.
That's when a call came into my phone. I answered and we were told they'd like to have us back sometime.
Ummm. NO!!! Why would anyone ever go back to a place that treated them this poorly?!!
STAY AWAY FROM HERE. There are plenty of outstanding Pinots in this area, that you can taste at places that respect your time and business.
They should really be ashamed of themselves.