Jason W.
Yelp
Sadly, Covid broke a lot of great places to eat and that appears to be the case with DOMO in Denver. Pre-COVID I had taken family and clients to DOMO and it had been a fun an unique experience in Denver.
The DOMO that exists now is nothing like the DOMO from back in the day. Came on a Sunday before a Broncos game to have lunch with family and friends and the experience might be the worst restaurant experience I've had in my life.
We arrived, DOMO was about half full, 3 large tables available. Our party was a party of 8. The first experience was telling the hostess and him giving a big sigh, absolutely did not want to serve us.
After about 15 minutes we were sat and after another 15 or so our waitress came over to take our order. This is where things went from meh service to bad.
DOMO is running a hotpot seasonal entree, a few different types of broth and a few different proteins. Most of the table, including my wife who is Korean, ordered some form of the Hotpot and a couple appetizers.
Entrees came out first, one at a time, and the waitresses were putting plates to the wrong people (mix ups happen), its fine, so we correct or pass plates around. We receive 7 of 8 entrees, my wife not receiving hers. At this point the we're trying to explain to the waitress that we're missing an entree. There is some mix up between two of the hot pots and another person in out party apparently had my wife's and had taken a few bites before realizing that the order was wrong.
Not a big deal, but we're trying to get the 8th entree. The waitress takes one of the entrees from a party member and is going to have the kitchen correct. Then after a few minutes she brings back the entree she took, unfixed, and says that because one or more bites was taken she can't take it back and to get the right entree we'd be double charged.
Weird, and not very customer service oriented. But we are trying to explain we're still missing an entree. There are 8 people, 7 entrees.
At this point, I think the owner, Gaku Homma, comes out and starts yelling at our table, saying its our fault that the entrees ended up with the wrong people and that he wasn't going to remove any charges.
No one at our table had asked to be comped, we never asked to speak to the chef, we're only trying to get our final entree.
The owner continues to aggressively talk down to the table and the begins to berate my wife that its "our mistake".
Finally, I tell the owner this conversation is over and ask him to leave the table. My wife, feeling discriminated against and verbally abused, leaves the restaurant, won't come back in. We never get the 8th entree.
It was the the most shocking restaurant experience I've ever had. I don't know if the owner was having a bad day, really doesn't like Koreans, or something else but to verbally attack a table of patrons in a fairly crowded restaurant is just mind blowing.
This new DOMO since Gaku Homma reopened is a shell of its former self. Not only did this situation occur but the food was lackluster, nothing like the old DOMO food. Hotpot and soup broths were bland and watery, meat was over cooked.
Food: 2/10
Service: 0/10
- A note about this service. My wife is Korean, my children are half Korean. I don't know if the owner/chef was having a bad day or what, but I would never expose my family to the gross behavior that was presented.