Alex F.
Yelp
I'm only leaving 1 star because I can't leave zero. It's not the food; the food is average at best, but edible. It's the attitude of the staff and management. We were a party of 8 and waited forever for our food so we asked if we could have extra chips to hold us over. They bought us 3 extra chips and charged us for them on 3 of our tabs. When we pointed out that the only reason we asked for chips was because the food was taking forever, the waitress' response was "oh well." They have a mandatory 18% tip so they feel comfortable treating you poorly. We asked to speak to the manager because of her attitude and after explaining it his response was also "oh well." Seems like the poor attitude stems from the top because the owner, who was standing there watching, walked over and yelled that that's the way they've always done it. While I don't care about the cost of chips, it was their poor and slow service that made us ask for more, so we all felt it was wrong to charge us for them. She yelled loud enough that the other tables were staring. Frankly, there are tons of average Mexican restaurants that treat you with respect and acknowledge when something is their fault. I would encourage you to steer clear of this place, their horrible service and their entitled attitude. In the last 20 years I don't think I've left a single bad review, and we've all eaten at disappointing restaurants. Because of the way they treat their customers (as if they're doing us a favor by letting us eat there), I had to warn others not to make the same mistake. Note: we told them to take off the automatic tip they impose and they refused.