Tam M.
Yelp
My first knowledge of this place was due to a $10 gift certificate the restaurant gave to all the employees at my job. Otherwise, I would not have ventured to step a foot into this place.
On a long hungry day at work, I decided to try this place out. I called in the order and drove order right at the beginning of my 30 minute lunch time because I didn't know how far it was. I figured I would eat a little while it was hot and the rest for dinner after work. Well. . .THAT DIDN'T HAPPEN!!
I was lead to the bar to get my take out order, which was fine since the tables were not vacant. I was already halfway through my lunch break driving and parking my car. I was about to get my order and hand the cashier my certificate when he tells me that I couldn't use the cert because it's not valid on the lunch special.
"Understood," I stated, "but I didn't order the lunch special. I ordered from the regular menu."
"The certificate is for dine in only," he said.
"It doesn't say dine in only" I recanted.
"But it says one per table which means dine in only," the man stated.
Imagine what my face looked like after this meaningless banter and what I wanted to say, but the good in me took a breath and took one more chance to get them to side with my hungry, hard working soul:
"I looked for the words dine in only, but did not see it. That would have told me automatically that this certificate was only dine in only in conjunction with the words "one per table." Plus, this it the only time I can make it over here because I work long hours and don't live in this area. Could you please make an exception this time? I'm already half way through my lunch time."
The cashier tells me he understands--even whispers to me that he can't do anything, but he will call the manager over to see what they'll do.
I'm thinking this will work in my favor being that I'm a new customer with a paying job. . .THAT DIDN'T HAPPEN!!!!
I was told she could not do it. Ummmm YOU'RE THE MANAGER! You can pretty much do what you want to make a customer happy, but you know THAT DIDN'T HAPPEN!
She explains again that I have the lunch special which cannot be used with the certificate. AGAIN, not my error!!! Then she goes back to the fact that it's only to be used to dine in.
HONESTLY!!!! would it have made sense to sit down and ask for a doggie bag two minutes later just to say I dined in? Plus, it was the peak of lunch time. Me ordering and picking up my order helped your @ss! No dishes to clean, no tables to prep! Common sense to many isn't common evidently!
By the time this exchange has went on, I'm looking at my watch by now and know that by the time I get back to work the only time I'll have for lunch is to smell it, so exasperated I don't have much to say but what I had already told the other guy because I was about to raise my voice and use some colorful language by then. But for what??? They gave me the certificate. She tells me that the only thing she could do was extend the date on the certificate. At that point, I wasn't hungry anymore and was pissed off so I told the manager that that was ok--I don't need your certificate that bad--you can have it back and walked out.
Yep. When down just like that. The yelp reviews maybe spot on about the food, but don't waste my time and play games. I did good not to make a scene, but ladies leave quietly and in this case so did my money because
AIN"T NOBODY GOT TIME FOR THAT!