C.N. D.
Yelp
My family from South Jersey (Ocean county) drove 2.5 hours to try a decent and authentic Korean BBQ place. I was debating between this place and one of my favorites, Hanam in Palisades Park. I chose this place just to try something different. Boy, was I wrong.
The resturant was clean, had good ambiance and meat was decent quality. That's about all that was decent....
We were a party of 6 and sat at a table of 8 which was great especially that the place was not busy at all. Including us, there was about 2-4 other parties. While we were ordering our food, we were told we had to move to the table next to the one we were already sitting at. The table we moved to was for 6 people but was so tight with no room, especially considering the fact we ordered many sides, apps and drinks. Also consider, the waitress constantly reaching over to cook the meat. There was no reason for us to have been moved from the more spacious table when the place was not busy. About 20-30 minutes later another party came in who were Korean and was sat comfortably at the other table. Seemed like they knew the owner and because they were Korean, got special treatment.
I appreciate and respect different cultures and love the Korean people and their food but having staff who don't speak English especially at a resturant located in the US of A with foods which we have many questions about is not a great way to serve customers. Our waitress did not speak one word of English. It took us about 20 minutes to get the order right and to understand what each other were saying. Nobody came to help or translate nor did she ask anyone to help. She cooked our food so quick, kept hovering over us while we were eating and didn't give us 5-10 minutes to swallow the first portion of meats we ordered. Other Koreans places, I'm allowed to cook my own food and have the steak cooked the way I like it. I literally told the waitress, I like my meat "medium well or well done," she said "ok" (meat looked raw) and placed the bloody meat in my plate.
To make matters worse, the bus boy came over to us started pouring water in our glasses and dropped water all over my aunt and I, scattered away and didn't come back to clean it. I was shocked that we didn't get an apology nor anyone to clean it up.
Another bus boy, kept coming over reaching over to change our grill and smelt like B.O. We lost our appetite. It was absolutely disgusting.
My aunt asked our waitress for water, the waitress came over with a drink that looked like dog urine. My aunt told her the water was yellow, the waitress mumbled something in Korean under her breath and left our table.
Although, our experience was horrible we still gave the waitress her 20% tip that she did not deserve.
The whole experience felt rushed. Very rushed! I will not be giving these people my buisness ever again. If you want good service, try Hanam in Palisades Park. Much better!