Faith B.
Yelp
Don't order from here unless you plan to have a "simple" order and won't question the employee on anything. I've ordered very large orders from here on UberEats, over $100 each time, and on one order I got an assortment of 3 different donut holes (in addition to a lot of other food--3 large boxes total and a couple bags). It appeared to us that we were missing chocolate donut holes, so I reported it to UberEats as people do because restaurants often leave things out. After a few minutes we realized that the chocolate holes looked exactly like the blueberry holes and they were all thrown in together which made it hard to distinguish, so we did have them after all. Great right? I immediately reopened the UberEats chat and said false alarm, we have everything, no need to refund us. UberEats responded back and said oh good glad to hear, no problem at all you can keep the 4 DOLLAR UberCash refund on your $133 order because of the delays in your order (I ordered the food between 9-10am priority and it didn't get to me until 12:47 pm so actually the $4 didn't even cover the priority fees I paid). Fast forward to today, I place a $152 order, it gets accepted, the delivery driver is there to pick it up, and then the order gets cancelled and UberEats sends a message that there was an issue with delivery, we can reorder if we want. So we call the restaurant to be sure before we reorder and the employee answered and said that SHE personally refused the order because "it's too complicated" and that we said we didn't get the 3 dollar donut holes out of $100+ dollars worth of food 3 weeks ago and "it's not fair" and she has photo evidence that she packed it all. WHAT?!? You're really suggesting I'm trying to pull a great $3 heist while spending over $100, and Uber and I have the chat logs where I told them I got them and they weren't missing and didn't need a refund? Okay then. So I guess if I were in the store and walked back up to the counter and said "hey I don't see the donut holes? And then they point them out, and I say oh okay my mistake thank you" I would be blacklisted too? This is a bizarre, petty, nonsensical issue that clearly this person has been brooding over all month for what reason, idk! I'm not sorry for making sure I got everything in my order and then reporting back that I did, and it's weird to me that doing so would be an issue. Wouldn't suggest doing business here, as clearly they are going to make what should be a simple transaction into some sort of perceived personal attack. Just go to any other donut spot honestly.