Rich P.
Google
Well, I want to start off by saying that I moved here this past year, and we found this place to be amazing, and they have really food and good prices. (still true) But we also became really impressed with the salad bar (in particular, the Chicken in the Caesar salad). Now, I have found that a lot of others have started liking it also.. Thus, every time we come in, the salad is out of the chicken.. But when I ask for more chicken in the salad, they meet me with attitude, and point out that they have "Chicken pickers" who come and take just the chicken, and they have to keep filling it.
I even made a suggestion to remove an item from the salad bar that does not sell much, and add a bucket of just the cut-up chicken. But they did not like that idea..
We talked to management, who quickly confirmed the staff's statement and added that it is a real problem for them. They went so far as to complain that the chicken in the salad bar (sold by weight) is cheaper than if you were to buy it out of the deli case.
Well, I have owned a few businesses, and I can tell you from experience that if and when I have an item that my customers like, I have never gotten upset with them buying it, because I have to re-stock my shelves.. I mean, that is why I was in business, to sell my items.. When speaking to management about the price difference, I told him that first off, how much money you make on an item you sell should NEVER be a customer's problem. And then that if you do not make enough money on an item... (come on, who can finish this statement for me??) Charge more!!
As I stated at the start of the review, they have great prices, but I don't want them to go out of business because they can't afford to put chicken in the salad!! I would need to find a new place to buy my salad from! The main point of my review is to make someone at Doris understand that I AM a customer, and as a customer, I do not need to know about your business issues. If I want to buy and pay for 97 lbs of chicken, I should not be made to feel bad about that.. I should not be told that my buying this chicken is an issue for them.. My God, I am a customer trying to BUY from you...