Dottie's Coffee Lounge

Unfortunately, my experience at Dottie’s didn’t go as smoothly as I had hoped. It seems the restaurant may be struggling with being understaffed, both in terms of waiters and cooks. The lines to order a simple cafe drink were quite long, and it took over an hour for our food to arrive, despite only ordering simple sandwiches and egg brunch plates. Other customers walked out frustrated because staff were taking too long to get to them with anything’ There was also an issue with the billing, as the charges didn’t match what we saw on the menu. After some back-and-forth, they did adjust the price to reflect the correct amount, but it was a bit frustrating. The food itself was decent, though nothing extraordinary. While Dottie’s appears to be the go-to place in downtown, they definitely need to improve their service to meet the expectations of the crowd they’re drawing in. It’s clear there’s potential, but right now, there are a few operational kinks to work out.

I visited Dottie’s Coffee Lounge as part of a group of seven. We all ordered coffee and were surprised to notice a distinct difference in how we were served compared to other patrons. While every other customer—who appeared to be local Americans—was served coffee in ceramic mugs with saucers, we were given paper cups. When we politely inquired about the difference in service, the staff responded that they were simply serving what they were given and didn’t offer a clear explanation. Out of the seven coffees we ordered, only six were brought to the table initially. When my coffee finally arrived, it was also in a paper cup. I requested that it be served in a ceramic mug like the others. While they did eventually bring a ceramic mug, they simply poured the coffee from the paper cup into the mug—without providing a saucer. This experience left us feeling unwelcome and singled out. The lack of courtesy and inconsistent service was disappointing, especially in a place that presents itself as a welcoming community coffee spot. Unfortunately, based on our experience, I would not recommend Dottie’s Coffee Lounge, particularly to immigrant communities or anyone expecting equitable treatment.

I usually don’t leave reviews like this, but I can’t stay silent about the way we were treated at this coffee shop. I visited with a group of close friends — seven of us in total, all international students and professionals. Some of us are senior software developers earning six-figure salaries, others serve in healthcare and involved in academic research. We had just returned from a vacation and stopped here for breakfast, expecting a peaceful and enjoyable experience. The food was good, and the ambiance seemed nice at first — but that all faded quickly because of how we were treated. From the moment we walked in, something felt off. While other customers were served properly, we were all given paper cups for our drinks, including my cappuccino. It may sound small, but when you see everyone else being treated with more care, it makes you wonder why you’re being singled out. We speak fluent English. We’ve all passed the TOEFL exam. We are respectful, educated individuals who simply wanted to enjoy a meal. But somehow, we were made to feel like outsiders — like we didn’t belong. When we asked politely why we were treated differently, there was no explanation. Just a quiet, awkward apology and $20 off our bill — as if that could make up for the hurt we felt. It may have been just breakfast for them, but for us, it became a painful reminder that no matter how hard we work, how accomplished we are, or how respectfully we carry ourselves, we can still be made to feel invisible. This experience left a bitter taste that no good food can wash away. I hope the management truly reflects on how they treat people. HUMANITY FILLS HEART, even if you fail to fill the stomach with tasty food. Please make a copy of paint board with this quote ,in the restaurant. Thank you. 🙏🏻

Truly spectacular spot for breakfast and coffee. The atmosphere, staff, and biscuits are tied for my favorite things. The food is delicious and the ingredients are high quality. The atmosphere is warm and eclectic with interesting art to enjoy. The system for service is not intuitive for a first time customer. However the staff is really kind and explained everything. The self-serve coffee was mostly out when I went to get some. They had two kinds and the one I wanted ran out so I mixed it with another. When I came back a little later, both urns were out. Another customer was already saying something so I didn’t see the need to. Overall, Dottie’s is amazing and I highly recommend it. I would recommend going on the early side, as they get busy and be kind to the staff on busy days. They clearly work hard and are good to their customers.

A coffee lounge with a vibe. In the heart of Pittsfield, MA is a vibing coffee lounge. Dottie's offers an inviting atmosphere with great food and coffee. The lounge has 3 rooms for seating. Upon arrival you pick your table with the number, grab a menu and order at the cashier where you will inform them of your table number and place your order. The first room offers some elevated window seating for some natural bright light and people watching. The second room has plenty of seats and typically where the performers play on the mini stage. The third room has more seating, bar seating, and bathrooms. Each room has its own unique design with art. The first room has the gift shop. They also have a large patio for outdoor seating and in some of that fresh mountain air The service in Dottie's is great. How it works is you pick a table and locate the number on the table, go to the cashier to tell them your table number and place your order for food and drinks (including coffee), the staff will deliver your items to the table. Everyone is so kind and helpful. I especially enjoyed Zuko. Zuko was helpful, consistently checking on the guest and ensuring everyone got their meal in a timely manner. Zuko is a great asset to Dotties. I've been to this location several times and my favorite food is the steel cut oats with a variety of toppings that include fresh fruit and nuts . I also enjoy the Burnham bagel it's an everything bagel with cream cheese, ripe tomatoes and red raw onions, perfection! I will also typically get a lavender latte or a Matcha latte with lavender. I'll definitely be back to enjoy some of their tasty menu items. Enjoy the ambience and hopefully get to see the radiant Zuko. Cheers 🥂

Great brunch spot! The food is good but I would not get the matcha here. It was pretty watered down. The energy was bustling in here - definitely coming back again for the brunch menu.

The food was amazing. I ordered a Hot chocolate, Large Soup, and a Burnham Bagel 🥯. The place is nice. And it has nothing to do compared with regular coffee shop in New York City or Jersey.

Got a tasty drink. Staff was very friendly. The atmosphere was good as well. Solid place overall.

Dottie's is the best place to hang in Pittsfield! Great place, food, people! A real community gem!

I'm torn - very glad to see Dottie's thrive post-Covid (they just expanded again), but sad that the quality of service has plummeted. Pittsfield's coolest coffee bar needs to train their staff better and/or hire more people. They now serve their piping hot coffee drinks in flimsy paper cups with no guards against the heat, making them difficult to handle. (Barista resisted giving me a mug when asked, for some reason.) Had to ask twice for someone to wipe my dirty table down, though the place was far from busy. And you now have to scout for a free table and memorize the number BEFORE ordering, to have your food and drink brought to you. Weird system, never see that before.

Cute coffee shop with tasty coffee. Great place to spend some time on a Sunday morning. Homemade syrups were delicious. Staff was very friendly and welcoming

A little piece of New York, in the heart of Pittsfield, Dotties is a great place for breakfast. The services is amazing, and the ambience will make you feel as though you're in a New York City Café. I'm certain days they do have a local live music venue, which you will certainly enjoy.

We stopped into Dottie's while visiting my grandmother for Thanksgiving. We needed something to warm us up after a cold morning of shopping. We got the Changalate, which was tasty, but not as good as we were hoping. We wished it had a little bit more sweetener. The cafe has a great cozy industrial vibe. They have great seating options and an adorable shop in the front. The staff were super friendly, welcoming, and shared great suggestions. We will definitely go back the next time we're in town.

Wouldn't be my go-to for a dine-in breakfast, but it does have some charm in Pittsfield. I think this would be a great spot to stop in for coffee/tea and a pastry/bagel, but I found the setup for dine-in a little convoluted. First, it's a bit unnecessary to have a greeter at the front asking if each party is either dining in or grabbing a drink -- slows the flow, especially when the model of ordering at the counter and taking a number for the server to find you is fairly common at this point. Suggest for the cashier to simply ask whether it's for dine-in or take out. Second, the coffee I ordered came as a mug for me to fill and bring to my seat. I get it -- this model takes pressure off of the staff, but it's wildly inconvenient for the customer to fill their own cup of coffee and shepherd it across the room to your seat without making a mess. It'd be easier to just order it at the table and have it brought with the rest of the food. Waffle Sandwich: Good, not great. The scrambled eggs were cooked nicely, and the bacon was very thick. All restaurants should serve bacon like this -- loved it. However, the waffles were a bit hard; there was virtually no fluffiness with these. Would suggest to invest in another Belgian waffle maker that serves *crisp* and fluffy waffles if this is a staple on the menu. Value: 3/5 Quality: 3/5 Quantity: 4/5 Service: 2/5 Atmosphere: 3/5

over priced and not even good. portions designed by tiny people and elves. drinks were made poorly.

I ordered a cold brew and a breakfast sandwich both of which were good. Prices are a bit $ but it's to be expected with inflation I suppose and I'm sure being in a pretty touristy destination spot (near Tanglewood area). A nice place to stop for breakfast. They do offer dine-in service which I did not partake in. Their mobile ordering was fast and efficient.

Delicious meal here - so much so I came back two days in a row. First time had the egg and bacon plate. Best scrambled eggs I have had at a restaurant. Soft, seasoned well, fluffy. The bacon here was a thick cut, good portion. Second time, I had the egg, bacon and cheese on a croissant. Croissant was perfectly buttery with slight crisp. Eggs and bacon delicious - same flavor as the plate from previous day. Price for both meals was fair. Under $10 for croissant and under $12 for the plate. This place is fairly popular so get there early to order to find a seat.

Just had the best start to my day! Seems like so much is closed on Tuesdays. As a result, I went beyond where I was staying and stumbled upon Dottie's. Not only open, it was AMAZING! Personable barista with delicious food (the caper pesto!) and great coffee. Worth the trip!

I love Dotties so much. I always feel valued and like they care that I, personally, am there. Plus the food is amazing. I'd go every day if I could.

Great place to spend some time or settle in and do some work. Very friendly staff. Breakfast sandwich is delicious. Very good coffee. Lots of local options

I don't know how but the Maple Latte was the most delicious coffee beverage I've had in a long time. Breakfast burrito was also excellent! Good vibes, quiet and calm on a rainy Saturday. Highly recommend this place to travelers.

(Very) late prepping online pickup orders. Missing items. Alright coffee. Meh bagels.

Such a cute place! Local art, merch and great food and coffee. Big Bear Butter on yogurt was amazing! Highly recommend the yogurt bowl.

The cold brew was one of the worst I have ever drank. The Berkshire Breakfast Sandwich was a mess and not that good. The highlight was the amazing singer who was there for Sunday brunch.

Multiple mistakes with this order...Stars off for the snarky barista working on Saturday morning. My husband and I were both listening for our drink order and she said our drink wrong twice and questioned why we hadn't picked up our drink. Unimpressed by her attitude. Also, the bacon was on the wrong sandwich (good thing I'm not vegan/vegetarian!). My egg and cheese on a scallion biscuit tasted good (despite the bacon debacle) Lastly, we called in our order and she said it would take 15 mins. We waited a bit once we arrived and we had told her we were there for a pick up. 30 mins after we called it in, I asked about our order and she finally saw that it was bagged up waiting for pick up. At least she was nice about it and apologized.

Yummm great spot! Tried the oat chai latte and the chai-der (chai and apple cider shot), and loved them both. Chai spice is very well done. I had the biscuit breakfast sandwich with sausage, and would 100% do it again. Biscuit has large surface area and great scallion cheddar taste. Sausage is fresh, eggs are fluffy, and cheese melty. Hubs got the breakfast burrito and was equally impressed.

Excellent coffee and creative breakfast goodies in a really cool vibe coffee shop. Not only that, they have delicious scrambled eggs and housemade cheddar scallion biscuits with eggs and cheese. Prices were reasonable. Prompt and helpful service. I would definitely go back there.

I have been here quite a few times. It is a nice place to meet a friend. The coffee is good and I like the breakfast sandwiches. The shabby chic decor has a trendy vibe and the overpriced gift corner meets that vibe with a repurposed urban restoration feel which seems popular in this area. The service is generally friendly and the other customers are as well.

Very cozy place , delicious coffee, super friendly staff. fresh food at a reasonable price. Plenty of choices for breakfast, lunch or a light dinner. Fast service and convenient parking.

The food is amazing and their coffees too!!! I definitely recommend this nice and cozy place!

Go early. Gets crowded as time goes by. We enjoyed the food and drinks and want to try other items on the menu. Definitely going back.

Charming, funky, grungy, and weird (all in a good way). Always enjoy their iced drinks--like cold brew. Keep up the good work!

A friend took me here in March and I just loved it. The vibe is perfect, and the grilled cheese sandwich I had was one of the best ever. Well-cooked on great bread. Super side salad. My friend had soup and a salad and loved. Generous portions. Can't wait to go back.

Let's just say this place is delightful. The breakfast sandwiches are no freaking joke. Love the vibe here too. Go and enjoy your fresh coffee and breakfast sammie on their outdoor patio area and ease into the AM. Great spot for your weekend vibes.

Great coffee spot. They have a great selection of coffees and coffee related drinks with creative lattes. Very good food and bakery items. Nice spot to sit and people watch or read a book while enjoying great coffee.

A diamond in the rough! Everyone amongst the staff were lovely and the food/coffee even better! Who needs Starbucks when you have Dottie's!

Vibrant atmosphere & delicious breakfast options. Service is friendly! A bonus for Sunday brunch is the live music...very nice.

I go here to study and then head to work and usually I get the matcha latte (super delicious I get it with oat milk to die for!) but I've tried a few things off their menu and it's great! My favorite is the avocado toast and I've had waffle sandwich. They were good just sometimes the bacon is a little hard and dry and the waffles were a little stiff. Besides that it was delicious

Very unique, chill and full of amazing ambiance. The practicality of ordering thru the app is a great idea, avg price for great food and quick service. Between this and the Hotel on North, i can see what the town is trying to do. A new destination for us when out here for work or visiting.

Beautiful coffee shop with floor to ceiling windows and cozy chairs. Couches were old and dirty which I refused to sit on. Mocha was mediocre. Breakfast menu was not attractive for me to order anything.

The eggs in my breakfast sandwich were top tier, with a runny yolk. Satisfying. Rejuvenating. Relaxing, with an appreciation for local artists and community. It's no wonder young professionals flock to this place to enjoy a nice hot cup of coffee. Pittsfield wouldn't be the same without Dottie's!

Dotties is quaint and trendy. They serve a mean cup of coffee and pro-tip if you order to stay the coffee is endless. We went on a Sunday with live music and a bustling crowd. I got the strange kimchi bowel which was strange. Shame on me. I don't think I'd get it again. It was made of eggs potatoes and kimchi with peanut butter. It was not good, it looked and tasted like vomit. Not sure why I got it. My partner got one of the breakfast sandwiches with spinach, eggs cheese and bread. The eggs were delicious. The spinach well cooked. The bread was smothered. I mean drenched in butter. It was dripping all over. Overall we strikes out on the food. But the ambience and coffee is great here. I'll go back but I'll be hesitant to try anything to eat there. Be ware of their foods.

Stayed in Pittsfield while attending the Solid Sound festival. Dottie's was a real find for breakfast. Great oatmeal and coffee.

If you are going to meet somebody in Pittsfield for a cup of coffee, this is the spot. Everybody knows Dottie's. It has a funky, hipster vibe. There are many different places to sit from regular tables to high backed chairs in the windows. You could spend all day here reading or chatting. Nobody will bother you. The food is good and fresh. Baked goods come from their sister bakery called Tyler and Pine. You can have unusual salads and sandwhiches.

Stopped in here for a late breakfast as we were heading home from a weekend stay in the area. It's a cute place with an eclectic collection of decorations inside. As the posted "House Rules" state, order at the counter, wait for your coffee near the cappuccino machine and take a number to your table if you ordered food. I honestly thought it was a bit pricey, but having said that, my large caramel latte was the best one I've ever had. I tried to order a raspberry mocha, but they were out of raspberry. I tried to order a bagel, out of those too. 3 of the 4 adults in our party all got the biscuit breakfast sandwich and that cheddar chive biscuit was worth every penny! Highly recommend that biscuit! If I'm in the area again I'd go back.

If you at visiting the berks and want experience it like a local this is the place. The food is not all around spectacular but the location is an excellent people watching spot in the summer. Our favorite seats out by the windows and allow you ye see the humble hassle and bustle of Pittsfield .

Dottie's is a slightly pretentious, hipster coffee shop with lots of funk and spunk. The aesthetic is very unique and comfortable with random coffee mugs, your great grandmother's sofa and your best friends attempt at repurposing an antique door into a coffee table. Local art to purchase hangs on the wall, old wood floors creek and Dottie merchandise hangs on one wall. They offer specialty drinks, breakfast, lunch and baked goods. The drinks and food are all very slightly to relatively over priced. However, they are excellent drinks and tasty food in a unique atmosphere so all in all complaining of price is difficult. On my first trip to Dottie's I ordered an Ioka Farm maple syrup latte, egg and cheese on a bagel while my fiancé ordered a regular coffee with Ioka Farm maple syrup, egg and cheese on an English muffin and we shared a house made Pop Tart. All this was $28. The breakfast sandwiches were nothing special but were very tasty. The cheddar cheese used was very good. The Maple latte was excellent. I am not typically a coffee drinker but found the maple latte creamy, not bitter at all with a slight mapley sweetness that was perfect. The house made cinnamon Pop Tart was way over priced at $5. I understand it is labor intensive but you can knock out a bunch of them easily. It was a tender, flaky pie crust with a slightly dried cinnamon-sugar interior and glaze on top. Service was quick and friendly from both the person taking our order and the barista. Dottie's is the most unique place I've found while visiting the Berkshires and I would definitely return.

Stopped by here as I was passing through town to pick someone up, and needed to hang out for an hour or so. Stepped in the front door and was immediately overwhelmed by the amazing and unmistakable smell of fresh-baked goods and fresh-brewed coffee. The decor was cozy and welcoming - precisely the place to get together with good friends or to tuck away in a corner by yourself with a good book. This place rocks the most amazing spiced chai latte *anywhere* - wish Dottie's wasn't so far away!

Dottie's is amazing. Great food, great atmosphere and great coffee. We come here every time we're in town, every day if we can.

Passing thru from Harrisburg, PA. Awesome place. Naked burrito is delicious. The service is great and fast. Love the atmosphere. My London fog was great too. Highly recommend.

Maybe I'm totally missing it???? The coffee was nice and fresh but the mug was so small that a refill was almost immediately. Stood on line. Placed the order, then prompted to pick tip amount, don't like this cause I have no idea of the service that's involved. How do they handle free coffee refills? . You go to the counter and wait on line . I wish I knew that cause I would've ordered a large to go. Fancy menu for a plain small dish. "Deconstructed" bacon and eggs, and toast. Yup. Two eggs on a dish with bacon and toast. Kinda funny actually. I had a Cobb salad for 13.00. Couldn't find the bacon, or blue cheese crumbles. Such a small salad for 13.00. The salad, deconstructed eggs, and 2 coffees and tip 33.00. Gave up on the coffee deal. Not sure what the tipping was all about since I was up and down getting what we needed. Tried this, once was sure enough for me.

Soooo delicious. The Berkshires Breakfast Sandwich with tempeh vegetarian bacon was fresh, satisfying and salty. The Healthy Elvis was unusual but delicious, and protein packed! Everything we had here was truly delectable. 5 stars and please keep up the deliciousness!

Lovely place breakfast. Great place for a casual breakfast. Would return and try some of their other breakfast offerings.

Came here with my fiancé after visiting the Berkshire museum! Cozy environment with cool industrial styled vibes. I didn't get to try the food so I am just basing it off the latte and cappuccino we got! It wasn't the best latte that I have had and wasn't one I would necessarily go out of my way for. I got a caramel latte (they make their own sauce) but it didn't taste authentic it tasted more like a flavor shot caramel. Even if it was made by them which I don't doubt, I just didn't like the taste of that caramel sauce. Friendly staff & Decent prices $11 for a small Capp & lrg latte! Definitely like the vibe and would come here to work on my laptop if I lived nearby! Would try food next time if I came back!

Delicious food and drinks, and such a nice ambience to escape the cold for awhile. The captain crunch latte was such a fun and tasty way to have a bowl of cereal!!

Great ambiance, food, and staff. The spacing of the tables and the outdoor dining making it comfortable during Covid and the rest of it makes it great anytime. We are just visiting Pittsfield, but Dotties is on our list to come back to whenever we come back!

I had a lovely experience at this café. I am a sucker for tea lattés, so I got the matcha latté at the recommendation of a staff member (I was between that and the chai latté - the matcha was her personal favorite). I was not disappointed. After I ordered, the same staff member complimented my shoes. Awesome. The vibes in this place are great. It has good lighting from the large windows on the street. It is quiet and cozy. I was a bit cold, but that's only because I chose to sit next to the door in the middle of winter. That's totally my fault. The prices were reasonable and the decorations tasteful. I'm wondering why I haven't yet returned!

Welcoming, cozy, affordable coffee shop that has an eclectic menu. Serving breakfast all day, every day, as well as wraps, salads and soups. Homemade. All organic produce. Many vegan options. They are fanatical about coffee but I loved my cup of Fire Cider tea.... A dose of Fire Cider in hot water giving me a nice heart dose of raw apple cider vinegar, honey, citrus, onions, ginger, horseradish, garlic and horseradish and habanero pepper. I have also been here on Sunday morning and there has been live music. Otherwise, great tunes and comfy seating await you. When in Pittsfield definetly pay Dottie's a visit.