Duane Sobczak
Google
First off I want to say that I've been to this place about 50 times in the past 5 years because it's close to work. Almost every experience has been excellent.
Now to this review. The restaurant is split into 2 server sections, 1 section is packed, the other section (counter side) is almost dead. The waitress in the dead section is standing at the counter where her daughter is seated talking to her for 6 minutes straight (I was timing her after a couple minutes of seeing her standing there) Not helping anyone, just talking to her family member. While this is happening server 2 is running her butt off. Family member leaves and the server goes to take an order from the table opposite of ours. I kindly ask her for coffee, to which she replies "I'm not your waitress" Fine, I can deal with that... Our server finally gets a minute to take our order which is by this point 10 minutes after we sat down. She comes back with our coffee and tells us one is half decaf. (the coffee pot is 2 feet from the server that didn't do anything or help a customer during that time)
We send it back, had to wait for the pot to brew, fine, things happen. Breakfast arrives, toast is dry, no butter, waitress is still swamped so I'm not going to bother bugging her because I usually don't eat it anyway.
I go to pay the bill, our server asks how everything was, I complained about the time it took because of the waitress talking to her daughter, complained about being told after 10 minutes that it wasn't her job to get me a cup of coffee, also complained about getting decaf coffee because again, server talking to family and not doing her job, also complained about the toast. The server said very rudely that I wasn't her section, to which I replied "I don't want to hear it" And then she has the nerve to tell me "I don't want to hear it either". I pay my bill and leave.
I'm there with another guy from work whom then goes to pay his bill. That same waitress says to him "sit down, what the hell is wrong with your friend?" Our waitress says to her "Well you didn't make any coffee and everyone was waiting" to which rude server made a snotty reply to her.
I feel bad because I did complain to our server which was doing her best and then stiffed her on the tip. I later thought about the entire situation and realized it was server 1 and the cooks fault that there was no service, no coffee, and no butter on the toast.
In all fairness I will again say that I've never had bad service or food there until this time. but to be so damn lazy, then cop an attitude, then be rude when the customer has legitimate complaints, then on top of it all to pull another guy aside that had zero to do with the entire situation is unforgivable.
Review... normally 5 stars, good food, service and prices.
This day minus 5 stars. She should be fired.
If the waitress that was caught in the middle of this reads this review...
I'm sorry I complained to you, I'm sorry I stiffed you on the tip for something that really wasn't your fault and most of all... I'm sorry you have to work with that rude lady.
Duane Sobczak.