DoubleTree by Hilton Hotel Boston North Shore

I stayed at this hotel on the night of February 27th to celebrate my son’s birthday. I chose this location because I wanted a warm, welcoming experience for our family, especially since we were also using the water park and spending a significant amount for the stay. Unfortunately, the front desk experience was disappointing. Instead of feeling welcomed, I was met with an unprofessional tone and attitude that made me uncomfortable approaching staff again during our stay. When concerns or questions arise, guests should feel supported and respected — especially in a family-centered environment. I truly wanted this visit to feel special, and while the amenities may appeal to families, customer service plays a major role in the overall experience. I hope management takes this feedback seriously so future guests feel valued and warmly received.

Nice hotel. We were on the dog floor, apparently. People bring dogs and leave them like it’s a kennel. Bad owners left pups for hours. I heard one or two barking for 5 hours. I got into a “meeting” with one absentee owner who told me to mind my business, called me a bitch. Maybe the hotel should screen the dog customers? Although, stupid people will persist…

Highly recommended! We originally booked 2 nights but ended up staying a total of 6 nights because we felt so relaxed and well-rested here. The staff are very helpful, the room is clean and comfortable, and the free parking is a big plus. Even though the location is a bit away from the city, we loved the peaceful, private, and quiet atmosphere. It even snowed during our stay, which made the place feel extra warm and cozy. And we absolutely love the DoubleTree chocolate chip cookies at the reception!

Our experience at the Double Tree North Shore was not a favorite. The woman at check in wasn’t overly warm and welcoming - did not offer the signature double tree cookies or any recognition as Hilton honors members - and more importantly, gave zero help in directing us towards our room, which was in a tricky part of the hotel that took us twenty minutes to find. The one bright spot in our stay was an employee we ran into going into a housekeeping closet who walked us to our room when we were lost and frustrated. Walls are paper thin, floors are uncomfortable and uneven, there was an actual spit ball on our Ceiling and there was trash everywhere. Super bummed as we’ve always had great experiences with the Hilton Honors family … until now.

One of the best hotels we have ever stayed. There is so much to do in the hotel itself. There is an exceptional gym option and an arcade. There is an awesome pool/Jacuzzi area on top of an indoor water park with a bar and the breakfast at the hotel is more than you can ask for. We got our moneys worth during our stay. The rooms are very clean the hotel is minutes away from shipping, food, and entertainment. Great spot for a romantic weekend or time with the family. Easy trip into Boston. Will definitely stay again.

Booked here on a whim for a last minute weekend away and felt like we couldn’t have chosen a better hotel. Safe area, plenty of parking, great rooms, breakfast and Starbucks in the hotel, so many options for families and our toddler loved the water park inside. About 10 minutes from Target/restaurants, etc. My husband also booked me a massage at the spa and it was amazing. Highly recommend for families with kids!

My whole experience even from check in was awful. I had tried to book the waterpark room package it was sold out, online on the waterpark site it said if you are staying at the hotel you can get 4 passes for $5 which I called to make sure. I called directly to the front desk, they confirmed and told me I just buy them when I come in. I wish I took a screenshot of that because when I came one kid had no idea what I was talking about, another girl said it was a promotion that was over, and another girl told me they never had it. We ended up paying over $100 for a 4 hour pass and 2 chaperone passes. There is more, hotel pool was at full capacity and we were unable to use it. Not too many people for our liking just told we couldn’t go in had to wait. This happened so many times, when we did get in once there was a 30 minute wait for towels. Our first night there, the people in the room next to us were having a party my 11 year could not sleep at all. Finally around 12:30 am I was able to have my room moved, by an extremely rude woman working the front desk. After 20 mins in our new room the group of people were in the room next to us again! These are the pictures of our room, you have to keep the cord there or the light doesn’t work. I can’t tell you how our second night was because, we left didn’t want to deal with that place anymore. If I could give it zero stars I would.

The DoubleTree by Hilton Boston North Shore is a functional and reliable hotel that covers the basics without standing out in any particular area. Rooms are comfortable and clean but feel a bit dated and don't quite match the premium expectation of the DoubleTree brand. Service is courteous but inconsistent — friendly enough at check-in but not always as attentive as you'd hope during the stay. The location on the North Shore is convenient for the region but fairly average in terms of accessibility and nearby attractions. A decent mid-range option that could benefit from some investment and renewed attention to guest experience.

The rooms were clean but they need to be updated. Food was good. Staff was friendly and very helpful. Daniel the bartender for our event is amazing! Great personality and engages with everyone!! He definitely deserves at least 10 stars!!!

The hotel room was clean can't complain too much about it. I do wish the lighting was different bc it was rather dull even with all the lights on. The beds made a noise every time I turned. Lots of parking for sure. They offer breakfast but it is paid. They do also sale coffee but every time I passed it wasn't open could also be the times I was coming and going. I would have given it more stars but they did have me drive to the hotel to see if I can do early check in. They couldn't tell me by phone. So I made the drive which I wish I hadn't. I have done early check in plenty of times at no cost. However, the front desk agent told me I had serval options while on the phone when I arrived she tells me it's $150 for early check in. Which I was baffled by as I have never had to pay. The pool was also going to be closed for a day due to maintenance. Not a terrible hotel but I am sure you can find something better at a similar price.

Deeply Disappointed by Mismanagement and Lack of Accountability. My recent stay at The DoubleTree by Hilton has been frustrating enough to warrant a review. I checked in on Monday, May 26, with a connecting reservation that was supposed to run through the week. At check-in, I informed the front desk that I had two back-to-back bookings (one starting Monday, the other Wednesday). The gentleman acknowledged both and assured me I wouldn't need to change rooms--especially important since I was traveling with a child. Unfortunately, that assurance quickly unraveled. The next day, I received a check-in notification for the second reservation. When I followed up, the front desk staff insisted I had booked two overlapping stays and had been marked as a no-show. Despite showing both confirmations on my app, I was told I was wrong and advised to call Advanced Purchases. I stood in the lobby, caught between two parties arguing over the phone--one saying I was fine, the other saying I wasn't. Eventually, the hotel staff relented and said they'd "take care of it" and notify management. I was told I'd hear from Laura Cardona or Henry Santos. I never did. I've since sent three emails (starting May 28), made multiple calls, and visited the front desk--no response. Meanwhile, I noticed two charges on my credit card. The room itself was also disappointing. The kids' side was supposed to have a TV--it didn't. The bathroom was missing basic amenities like conditioner and lotion, which I rely on when staying at Hilton properties. I submitted a request through the app and was told housekeeping would restock. They didn't. The next morning, I was told not all rooms have TVs, despite the website saying otherwise. I booked this hotel specifically to keep my son close to school while we moved homes, and I needed that TV to help keep him occupied while I worked remotely. To make matters worse, on the day of our move, our nanny couldn't access the room because our keys had been deactivated--without warning. We were locked out with a child late at night. Again, no communication, no explanation. I'm now in my second week of a three-week stay, and still no word from management. The Advanced Purchase team has tried to help but even they can't get through to the hotel. Calls are either endlessly on hold, misrouted, or sent to voicemail. To be clear, the restaurant staff, maintenance, and housekeeping teams have been kind and hardworking. The front desk staff seem overwhelmed and unsupported. The real issue is the complete lack of accountability and communication from management. It's unacceptable. I've sent a final email today requesting two nights be credited back to my card. I'm also cancelling future Hilton bookings where possible. I'm done. This experience has been exhausting and disheartening.

Overall great stay! Staff was over the top professional. Weddings were happening but wasn't loud in room. Updates could be made for room but very clean. Lobby and hallways were very pretty

There are a lot of negative reviews about this hotel and I don't understand why. The staff are amazing and nice. One staffer (I wish I had gotten her name) went out of her way to locate a lost package I had delivered for Valentine's Day. The room service staff are very professional and thorough and the restaurant has very good food and not badly priced for a hotel restaurant. I stayed over a month at this hotel without a problem. Be advised that with a water park attached to the property the hotel gets very busy with children on the weekends and during school breaks.

Food was gross, rooms were gross, staff made racially motivated comments during my wedding after party that they thought we couldn't hear. This place is trash

I can't imagine why any hotel in this day and age doesn't offer laundry service!!! Would definitely not stay here.

I wish I had read the Yelp reviews on this hotel instead of the reviews on Expedia. The reviews on Expedia rated this place as excellent, and I found it to be far far away from the term excellent. This hotel is way overpriced for a one star hotel. This hotel is dirty, dirty,dirty. The bathrooms have hair on the floor and dirty bathtubs. Some type of bodily fluid was stuck to the tub. Stained wallpaper with god knows what bodily fluids. We were assigned a connected room in the lower half of the building. I imagine that this area of the hotel is what guests on the Titanic assigned to the steerage deck would have experienced. My husband and I were the only guests registered yet they assigned us a room with a Queen bed along with two toddler beds in the same suite. Also the staff did not tell us that our room is a connecting room where there was a large family with two children on the other side of the connecting door. All night long and very early the next morning we were exposed to the delightful sounds of children in the adjoining room screaming, and crying as well as their two loud mouthed parents continuously scolding them. I suppose the walls are paper thin. Once the kids were asleep we thought to ourselves, at least it's quiet now and we can sleep. WRONG!! It seems that our room located in the lower level wing was near some sort of utility room. All night long we had to endure annoyingly loud noises from what seemed like an engine or motor of some sort. We heard drilling noises, noises from water pipes possibly... it's hard to tell what the noise was but it felt like we were in the engine room of the a ship - just brutal!! The next morning we asked for another room. We were assigned a proper room in the building 5th floor. In this room we had other issues- albeit not as horrible as the first room. We attempted to turn on the heat as the air conditioning was on at full blast when we walked in to the room. There was no heat- the unit just blew more cold air into the room even when set at 73 degrees. In the morning the heat came on and this god awful nauseating smell blew out of the A/C unit. We had to turn it off as the smell was unbearable. There was also some type of growth on the hot water faucet in the bathroom sink. Torn curtains on the 5th floor by the elevators. This hotel is just plain gross. Yes it's terribly outdated which is fine if it were at least clean. I'm not going to even mention the disgusting breakfast buffet. I observed guests at the buffet table coughing and hacking all over the food. I told the server I did not want to eat from the buffet and ordered a bowl of oatmeal from the menu instead. She directed me to get myself a bowl of oatmeal from the buffet and she would just charge me $8 for the bowl. ( I suppose she expected a tip for that type of service - my tip is to avoid the breakfast buffet) Two good things I can say about this place is that the staff were very professional and courteous and tried to be accommodating. The other positive is that the bed was comfortable. We will never stay here again or any other Double Tree Hilton for that matter. Tip: Don't trust the reviews on Expedia or Travelocity because I did and they were far from truthful. it seems that Yelp reviews are more honest and trustworthy.

I never actually leave reviews, but I felt I had to for this hotel. Do not stay here and especially do not have you wedding party/room block here. We recently stayed here for a wedding. There was absolutely not enough staff to handle the four weddings that were staying there all weekend. The staff was uneducated in their jobs. The hotel rooms were run down and had blood stains on the wall. There was many issues with the room blocks. I would just do your self a favor and stay somewhere else.

Very nice hotel with a lot to offer. Pool was nice. Room was spacious, clean, and comfy. Kept hearing a weird clicking noise throughout the night though. No idea what it was. Other than that would recommend.

I spent four night in this hotel. I liked the location, kind of out of the way, but still near major roads. As it turned out, the hotel was packed because there were 8 weddings that weekend with guests staying at that hotel. I'm amazed I was able to book a room only 3 weeks prior! I had a room on the 3rd floor, and it was very well maintained, very clean. The one thing I did not like was that my TV was not a smart TV. So I couldn't even play YouTube or music or anything like that through the device. My first night, I was in the mood for a drink, so I decided to stop in the hotel bar, and holy crap it was packed and loud. I guess everyone from the weddings decided to go in at the same time. I would say 60 or 70 people easily. I went with a Maine lunch beer for $9, a very well known beer from, I guess, Maine. It was not a cheap bar by any stretch. Couldn't get wine for less than 13, or a mixed drink for under 15. So after elbowing my way to the bar, I got my beer and took it back to the room. The next morning, I wanted to get a workout in and get some water. But the gym was closed. Now this wasn't the hotel gym, mind you. The Doubletree is connected to an Athletic Club that did not open it doors until 7 am. I could not even access water, the only fountain was inside the club. So I settled for one bottle water from the front desk. I also forgot my toothbrush and they gave me one for two bucks, not bad at all.

This hotel had hallways that smelled of smoke, rooms that were run down and no options for coffee or snacks for many hours of the day. If we hadn't been there with a group, I would have checked out. The toilet seat that was cracked all over to harbor germs and can't get fully clean was apparently common among rooms, and is unacceptable. It is also convenient to nothing.

Not a good experience . I would not recommend this place. One hand doesn't seem to wash the other. Front desk person Laura, has an extremely poor attitude. She obviously doesn't like her job. She needs lessons on customer service. Management should be watching to see what is going on with their hotel. Low end service. I'm sure Corporate wouldn't be too happy. Go elsewhere.

Hlton is not the Ritz, but the Ritz isn't the Ritz now. Danvers Hilton is not Lynn Hilton, but in many ways it is. Double tree is currently (Feb 2025) many many trees! The trees all look strange now.......not like the local trees that were grown here. Expensive for strange trees. The trees have mold and fungus, but the manager told me not to worry......I think. It was kinda giberish.

Absolutely rude and unprepared for being fully booked. They had several weddings and just couldn't get their act together. It was "everyone else's fault but their own" was the attitude we got. My check in was 3 and could not accommodate me. Kept yelling out in the lobby "no rooms are ready". Never smiled never apologized. Just rudeness. I requested an adjoining room and that couldn't be accommodated. Isn't that one of the commercials saying you can have an adjoining room?? Never will I recommend family friends or even my worst enemy to stay there. I'm sure they don't care because they book no matter what,..due to the water park. Just want everyone's money. They don't care about hospitality at all Sincerely Disgusted

This had to be one of the best hotel stays that we had experienced in quite a while. Check in was a breeze, the room was clean, the air conditioner was nice and cold, the room was spacious, the curtain closed completely, and the bed was super comfortable. If we were here for more than a night, I would have loved to had tried their restaurant. But for the time that we spent here I could not muster one single complaint!

Check in here was great! We got to check in early at 11:30. The woman and the manager oh and even the housekeeper we ran into were all superrrr pleasant. Rooms were soo clean, smelled great, fully stocked.the pool is really big & the best part is it wasn't busy.. even on a saturday. The hot tub was lovely, no kids allowed in hot tub, which makes it even more relaxable hahaa. The hotel is very peaceful and the environment had great vibes. There is also a lounge and restaurant in the hotel. Breakfast is not included it's eight dollars per child and $16 per adult. Water park & lazy river was loveee. & a big plus ... it wasn't busy esp for a weekend. Overall great stay , deff recommend for a fun weekender. Prices are afforable as well. Actually this place is the old "coco key resort" (renamed now) which i went to when I was a kid so it was a really excited to realize that when i was here lol

They only have 1 door which is lobby. Or maybe I'm not looking hard enough to find other door to get in . Have to walk like 1 or 2 blocks to find my room from the lobby. So far.... they have indoor swimming ‍ which is the best of our trip since other hotels still close their pool due to not hot enough eventhough this already Summer -June month. Parking is on the side of the building they put like 10 spots of handicap space but the entrance still the lobby, so not sure if that space still works for handicap.

It was TERRIBLE! I made the reservation online and then called and asked for a roll-in shower. They assured me I would have it since I do have special needs. (I am in a scooter with an Oxygen machine). I even called two more times the week before and the day before check-in. When we got there on the day of checked in, I asked again if it had a roll in shower, they told me it did not and changed my room to an accessible room with a roll in shower, so they said. The room was on the 7 floor all the way in the back of the hotel (Great for someone who has limited mobility and on oxygen) and it was a regular room. I tried calling the front desk wait almost 30 minutes on hold. I know this because after 15 minutes we decided to go down to the front desk, and I was still on hold when I got there. I told the front desk that the room did not have a roll in shower (I have pictures). They told me they did not have any more at that time. This is after I had requested one prior and after my reservation online and called them to ask and confirm. I asked for a different room on the 1st or 2nd floor. Instead at this point so at least I would have to go so far again. They gave us a room on the first floor with a King bed, 2 toddler beds and a crib but again a regular room but at least it was not a mile away. The problem now was that the AC and Heat did NOT work it kept turning off after about 2 minutes, we called the front desk again. This time they answered after about 20 minutes and sent a technician for the AC. He looked at it, fiddled with it, and waited for it to cut off which it did. He said he was going to basement to see if they had the part or another unit they could put in and if that was not available, he would make sure we were changed to another room again. He told us it would take about 10 minutes to get there and look and assured us he would be back; he never came back. We were tired and decided just to go to sleep at that point as by this time it was 11pm we checked in about 4:30- 5pm. The next day we told them we did not need a housekeeper service, but we did need the AC check out because it was not working. We got back to the room after we went to the venue at the hotel for a few hours. Our bed was made, the room was cleaned but the AC was still not working but it was staying on about 5-minute intervals now. We wanted to try the restaurant we asked if we could order and pick up since I was in my scooter with my oxygen the Hostess said oh, we have a ramp over here We never knew as that door was closed, she even said it should be open but closed it after we went in. They hostess did bring us drinks after we had been sat down after 10 minutes, we waited for the server. but she never showed. we left after 30 minutes asked about paying for our drinks (which was a diet coke and hot tea) from the hostess that did bring us our drinks; she told us that our server would take care of it, and we said that was the problem since we hadn't seen her. She told us to go ahead and go so we did. IT WAS ONE PROBLEM AFTER ANOTHER AND IF THE VENUE WASN'T IN THE HOTEL WE WOULD HAVE LEFT AND WENT SOMEWHERE ELSE. The only good thing was the breakfast area and that wait staff was amazing!!! Everything else The rooms (both of them), the AC/Heat, the front desk staff was terrible,

Stayed at this hotel for a wedding - 1 of 3 they had that weekend and a 50 year reunion, NONE of which they were prepared for. They wouldn't allow most to check in prior to 4 despite all the shuttles for the wedding leaving between 3:30 and 4. Despite knowing they had 4 large events, they only had 2 people working the front desk, which led to a line of 30+ people trying to check in. The atrocious manager on duty, argued with nearly half those people rudely dismissing everyone with a "that's not my problem" statement. How she has a customer service job, nevermind a managerial job is beyond me. She wasn't the only one, 95% of the staff were rude, from the front desk, to the housekeeping, to the bartenders and buffet staff. (don't even get me started on how disgusting the buffet food was) The hotel itself is rundown, musty and just felt dirty. There were mouse sightings in the hallway on the first floor. The lobby bathrooms were filthy and never addressed. Absolutely no chance I would stay here again.

Amazing place lots of things to do. But the cards were not working TWICE! It's insane! 4 Stars

The locker rooms for the pool area are broken down, dirty, and disgusting withNO TOWELS ANYWHERE. WE WERE TF AFTER THE FACT THAT YOU NEED TO CHECK THEM OUT WHEN YOU sign in for the pool area and then the pool attendant (nice guy) apologized as he was supposed to offer them. Locker room showers literally have bugs on the floor. Check out the pictures. It is gross.

This is the worst customer service ever!! I booked a reservation on April 5th for September 25th for my daughter 19 and her boyfriend 20 after a concert they would be attending. I happen to call the other day to make sure my daughter could use the card I booked it on(since her name isn't on it) I was told that's fine as long as she 21. Wait what? You eligibility on your website says 18+. The supervisor on site was very firm and rude arruguing with me that the site says 21. I said we'll that's not what your site says. I said ok (even though this is a huge inconvenience to me that I now have to have Find someone over 21 to stay with them) I will have to figure something out. Can I simply change the room from one bed to two? He said my room is non refundable and it would be a 50$ charge. What? I didn't actually want to change my reservation you left me no choice. Said I had to email corporate . After not hearing from the email the following day, i called one of the corporate numbers and spoke to a lady that had the same response. Only difference is they were both blaming each other. Supervisor from the hotel told me i had to call corporate, when calling corporate they told me it was the discretion of the hotel. I did end up talking to another wonderful lady on a different corporate line her name is Mailen. Who took the time to fix the matter. She gave me a refund which isn't what I wanted but was the only way to rectify the situation. Now my scrambling trying to find a room in a month notice. Knowing all the hotels has up their rate by now. I simply just wanted the night to work out on both ends. But that wasn't the result

Three glaring problems during our stay: 1. Pool ( deck id falling apart, all wicker chairs were broken, and the hand rails in the pool do not go all the way down the stairs) safety is not observed. 2. Room wasn't cleaned till nearly 5pm. Had no body wash in room and maids in hall didn't understand my request. I pointed to the bottle I needed and it was empty too. 3. The Starbucks in the lobby charges Starbucks prices but we got Lipton tea, Swiss miss hot chocolate and awful muffins This hotel needs major changes.

Was charged for drinks when they should have been included as Diamond perks. When I brought this up with the front desk the associate was less than accommodating and I had to spend five minutes explaining I needed a corrected receipt to give to my company for expenses. And when I expressed my frustration was dismissed by her claiming I was harassing her due to her religious garment so as to get rid of me.

The front desk staff is rude and abrupt. The rooms are clean but very old and run down. The place is just worn out. If the front desk people were nice you could overlook a lot.

The hotel is very nice. We went to the Tradewinds restaurant after reading a 2 star review, not expecting much. The food at the Tradewinds was amazing! My sister had the squash ravioli ... absolutely delicious. I had the lobster salad sliders... best I've ever had! We split tiramisu and again it was delicious! Highly recommend this restaurant!!

Our stay here was delightful.!The beds were so comfortable. The room service was excellent, and a special kudos to the front desk employee, Siv, for her professionalism and charming personality! We also held a 50-person brunch event there for a wedding, and it went off without a hitch! Everything was set up on time, and the food was great! Will definitely return!

As soon as my daughter and I walked into our room it smelled like straight up sex!!! I wanted to vomit. The bathrooms are dirty,the room is dirty and just feels gross in here.

We selected the Deluxe King Room and it was ideal! We were up on the 6th floor in room 641 It's not as modern and hip as many other hotels we've stayed in the past but the bed was very comfortable, the room was nice and clean, the air conditioning worked perfectly and it was very spacious! That earns 5 stars from me!

This hotel is not what it advertises. To start parking is not good, they offer no free coffee or water like most hotels, and not in great condition. The room we had smelled like bug spray, the door looked like it was broken into, elevator out of order, refrig was not very clean, light fixtures damaged in hall, hallway not very clean and had to ask for more towels, only 2 in room. The pool was closed by 6 pm on a weekend and not working at all on Monday. They seem to want to push the attached water park which not cheap. I couple with four kids wanted to use the pool and it was already closed, the person behind the desk was pushing the waterpark at 60 per person. Most traveler stop at around 5 or 6 pm, and look for the pool, I did and was sadly disappointed. This hotel advertises itself as a premier hotel and it is not, it does not deserve the 8 point rating it gets. The staff at front desk are clueless when asking questions about local transportation or even where the pool is located. Really. I highly recommend if you are looking for hotel with the same amenities, do some research before picking this one. Very over priced for what it offers, and beware of free breakfast, I thought it was both but only given to one. A hotel that will dime you to death for sure.

Very clean...staff was friendly. Check in/ checkout was quick and easy. The parking is kind of far as mentioned in other reviews. It was one of the quieter hotels ive been to lately. It is a little off the beaten path...youll need a car to get to places to eat etc. Would stay again.

Perfect location, close to major highways. The hotel lobby is impressively decorated with plenty of seating areas. Our room was outdated. Wallpaper peeling, furniture banged up. TV did not work at all despite crawling under the desk to see if it was actually plugged in. Upon reading other reviews, I don't think the TV works anywhere in the hotel. The mattress was bigger than the box spring so that if you sat or slept near edge, you actually felt like you were going to fall out of the bed. The bathroom appeared clean on first glance but needed a good sweep. I found it surprising that a Hilton hotel was cheaper than the Best Western down the street. Instead of the overpriced breakfast at the hotel, go to Nick & Andy's on Centre Street, just down the road, 3 min drive.

Usually, I like to leave good reviews and/or recommend a hotel for its cleanliness or extra friendly staff. Unfortunately, I cannot do both this time. I am glad to say that your hotel staff was pleasant upon our arrival. We were offered cookies (but they were not fresh), but we were not offered any water (that I should receive as a silver member). Our room stay, however, was not acceptable. For $175 I expect a much better experience. I work very hard for my money and this felt like a waste. My daughter and I had a 7-hour car drive from NJ and were really looking forward to relaxing and refreshing before our long day of Feshman orientation at Endicott College (I chose your hotel for the proximity to the college, even though the price was a bit high for what we knew would be only about an 8- to 10-hour stay). We arrived tired and hot. This was a special trip for us as we don't get to do things like this often together. I was hoping that your hotel would be the place that I would stay each time I visited her as it was a good location. However, this is not going to be the case. It started even when getting off the elevator to our floor, we were welcomed with the strong smell of marijuana in the hallway. I am not sure what the policy is at the hotel, but it did say 100% non-smoking on your website and if I can smell it, so could management. When we got into our room, it was stifling. We turned on the air conditioner and let it run for about 30 minutes. After 30 minutes, the room didn't get cooler. I called the front desk, but the phone receiver didn't work on the nightstand phone, so it took 3 calls to speak to someone after I finally realized I could use the speaker mode to call. They said they had no one that could come fix it at that time. So, unfortunately, we ended up sleeping, uncomfortably, in a warm and stuffy room--the compressor for the air conditioning never turned on! There was also a layer of dust inside the air conditioner filter (yes, I always check). Additionally, the bathroom was not clean. My daughter and I found hair from the previous visitor (we assumed), in the bathtub, the sink and on the counters. The faucet of the sink would leak when we turned it on and it got some of our stuff wet. The floor did not look like it had been cleaned. In the morning, when I woke up and went to use the shower, there was some kind of sludge or dirt in the bathtub (see photo), like it had backed up overnight? Needless to say, I was unable to take a shower before we had to leave early in the morning. I told the front desk at checkout, and they didn't even apologize for the inconvenience. The refrigerator's freezer section was packed with Ice and there was something stuck in the freezer. I was unable to use the freezer part of my refrigerator. Refrigerator section worked fine. The beds were clean and comfy and they did manage to make my room feather free and for that we were thankful. I hope these comments help you better serve others and increase the quality with which you carry and represent the Hilton Brand and reputation. Sadly, this did not feel like a Hilton stay, this was more like a Holiday Inn Express stay. I choose Hilton when I travel, as I like to know that I am going to have a safe, clean room, even if the room is a bit more costly. To put it as nicely as possible, if I wanted to stay at a Holiday Inn, I would and I would also save $75-$100. But I prefer the usual Hilton quality and service. This did NOT happen on this trip.

Amazing experience for a reasonable price! This was one of the cleanest hotels I have ever stayed in. When we checked in at the front desk, they gave us all complimentary cookies (they were gourmet and AMAZING!). When we walked into the hotel room, it was super clean and bigger than we expected! The showers have their own shampoo, conditioner and shower gel bottles which saved us and they were high quality. The hotel itself is gorgeous. The lobby was modern, had a full bar and a Starbucks! I will absolutely be staying here in this hotel whenever I come into town.

Nice hotel but terrible breakfast buffet that may or may not be included in your reservation even if it said it was when you made the reservation. Room walls are thin too, I had someone next door coughing hard all night.

This place is so much better than any other hotel we've tried to go to in the area. Clean, smells nice, etc..

My boyfriend checked in. No one told him the Direct TV was out. When I got there I called down to the front desk thinking it was just our room and a simple fix hopefully. They tell me that it just went out through the whole hotel 12/30 and a tech was supposed to come but didn't and so with the holiday it won't be working the next day. They said they could offer 2 things....1 check out without any fee...or complimentary breakfast. Come to find out talking to guests that had been there the week...it had been at least 4 days without Direct TV. The breakfast was absolutely disgusting. I think more could have/should have been done for us.

Just returned from a one-night stay at this hotel. We were in town for a wedding so the bride's parents had reserved a block of rooms for the guests. I read the reviews here before going and knew what to possibly expect. My first comment is that the outdoor smoking location is by the main entrance as you walk in from the parking lot. They should move it to the other side of the door as walking by on two occasions I had smoke blown into my face. All dressed up and clean and then hit with that. We had to take the 3pm shuttle over to the venue so I notified the desk that I was there just to let them know I would be back late to check-in as they told me the room was not ready. As someone had commented in another review that they prepaid for the water park with their reservation but was charged again, I witnessed this as a woman came from the water park and told the desk clerk that she was being charged again for the water park she prepaid for and she was demanding rightfully a $50 refund. My friend said her room smelled like stale smoke, the bathroom floor was dirty and even though she had the "later please" tag outside her door, while she made a short trip to the store, they went into her room and when she returned the door was open. When i arrived back from the wedding at 11:30pm, i got me key and went to my room. The hallways are super hot for some reason and upon entering the room the AC was on high and the room was freezing cold. I assume the room cleaner had done this while they were cleaning as the hallways they are in all the time are so hot. My room was clean 100% and I had a good night's sleep on a comfortable bed. We were treated to a brunch by the mother of the bride in a separate area from the buffet the hotel offers so ours was delicious and upscale with an omelet bar included. The front desk took a $100 deposit at check in for incidentals which I am not sure what they would be as there is nothing in the rooms that would render a charge. Maybe you can buy food at the cafe or conveniences and snacks from their shop and just give your room number and that is why they do that..not sure. They had water stations at some of the entrances as they had a lot of large groups staying there. The lobby and main level were very clean and neat. even though this seems more like a 4 star review, they get 3 as I really did not appreciate being hit by smoke twice outside at the entrance. That needs to be resolved.

Buyer beware! Terrible customer service. Room was up a staircase (no elevator access to 2nd level), no offer to help carry bags to room (which was about 100 yards from the stairwell entrance), no discount when I complained. Room was ok but the hotel was disappointing. I've stayed in 100s of hotels (all types all over the country) for work and have never seen anything like this. Don't accept any room in the 200s

I too had a very rough experience at the Double Tree by Hilton Boston North Shore last weekend that is consistent with other reviews. For a three-night stay, we requested service for our hotel room. The service was not provided until we had to confront the hotel staff in front of other guests to get fresh towels and accommodations. If you note the attached pictures, there is a very small explanation about how this hotel is working to cut costs by not servicing the rooms. Guests must request to have them serviced. What is not on this note, or explained at check-in, is that such requests are required 24 hours in advance of the need. While our family had requested service, the follow-up call to the front desk went as follows: My call - 'Hello I'm calling to follow up on request for my room to be serviced, we need coffee and towels and new soap." Front desk Supervisor - "What is your room number?" I reply, "546 - and we called last night to request service as well" Front Desk Supervisor - "You called last night? Who did you talk to?" I reply, "the man that was at the front desk, I did not take a name, but he too--" Front Desk Supervisor interrupts - "I worked the front desk last night and you did not call to request service.." Me.. stunned.. - "well I talked to someone down there that took my number-" Front Desk Supervisor - "I have no record of that and it's a 24-hour notice for service so we will not be able to service your room until tomorrow" Me - "I'll be right down and I would like to talk to your supervisor" Front Desk Supervisor - "OK!" When I get downstairs the front desk supervisor is about 24 years old, standing next to another young man of the same age with a light sculpted beard. I knew I wasn't talking to the right person because this supervisor was about 120 pounds and trying to fit into a 48-Regular suit coat - and so the conflict began. Me - "I need new towels and accommodations and I would like to talk to your supervisor" Front desk Supervisor - "I'm the supervisor in charge right now." Me - "There is no way that you are in charge of this hotel - where is your boss? Go get your boss!" He says, "Fine!" and disappears behind the back wall. In ten seconds, he re-emerges and says, 'The hotel supervisor is not here, you'll need to come back" Me - "Nope...this is NUTS! Go get her! GO GET YOUR SUPERVISOR!" I then take out my phone and announce, "I'm going to film this so we can show your supervisor what's happening right now" At this point the young Front Desk Supervisor exclaims, "YOU'RE GOING TO THREATEN ME? !! YOU'RE GOING TO HARRASS ME? !! GET OUT!! GET OUT AND I'M CALLING THE COPS!!" I reply loudly, "Go ahead and call the cops! I'm a guest here and I've already PAID for a room!! I need TOWELS FOR MY ROOM!!" So now the young man comes out from around the desk and I prepare to engage in the next level of conflict, and he storms past me and starts to call on his cell phone. So I follow. I follow him back to the water park where I hear him explaining to his manager the situation. When he turns and sees me he gets more irate, "What you - FOLLOWING ME!? Are you HARRASSING ME!??" and begins to storm back to the front desk. All this culminates in front of a wedding party as guests arrive to receive their gift bags. I'm clapping and hollering to get these towels and the room serviced, and this kid's jawing at me that he's going to throw me out of the hotel. FINALLY, the real supervisor comes out - a blonde lady whose name I wrote down as Sabina. Me - "I need some TOWELS! We've requested two nights to get fresh towels and have the room serviced and I need some TOWELS!!!" I then start to clap, "I NEED SOME TOWELS!" Sabina rolls her eyes at me and sort of purses her lips as if to say, "Shut UP male Karen" - but no verbal response. Then, a savior came into the situation. A taller, older gentlemen with a foreign accent approaches me and says gently, "What's the problem sir?" I thought this man was security and that I was about to get thrown out, so I reiterate loudly, "The PROBLEM IS THAT I'VE PAID 300 DOLLARS A NIGHT FOR THIS PLACE AND I CAN'T GET CLEAN *effing* TOWELS FOR MY FAMILY!!" The gentleman replies, "What is your room number?" Me - "546!" The gentleman replies, "We'll be up right away." Now, here, normalcy seemed to return briefly for the first time since the pandemic. Here is a man that understood what the hospitality industry is about - that people pay for service when they stay at a hotel, especially one with the Hilton name on it; that $300/night commands a minimum level of service, even in the suburbs; and that the worst thing a service provider can do to a guest is threaten to throw them out of the hotel and call the cops on them. By the time I got back to my room, after finding my family, our room was serviced. This one older, foreign accented gentleman, had saved the day. But, unfortunately, not our experience overall. This site is closer to a motel.

Unacceptable conditions. I checked in yesterday and noticed like sand grain stuff on the bed. I didn't think that much about it because I got in late and wanted to go straight to bed. Well at 6am there was stuff all over me and the bed and I took a shower and noticed it was like chalk. So fast forward because I had a meeting at 7am so I had to leave. I get back to the room and there is sheet rock Fallon all over the bed and floor! ALL OVER. So I called the front and they wanted to come and inspect. There was particles falling even when they were in there. I was told "sorry but we have no rooms we are actually over booked by 7-9 people". There only solution was to change the bedding and allow this sheet rock to continue falling on me all night long!!!! My boss ended up talking to them and they refused to anything stating "well it was booked through a third party so call them" Horrible horrible horrible!!!!!! Beware! I wondered why they have horrible reviews! I could even see it floating in the air and I was expected to breath this in the whole stay and allow it to literally fall on me all night long!! My only option would be to make a bed next to the window on the floor!! They would not relocate me or do anything to help!!! We are reporting to corporate asap

It is ~40 mins drive from Boston. The room is standard but the drain is clogged in the bathtub. I paid $99 per nite, no complaint for the price. They provide paper plate and utensils in front desk. That is nice for take out. A huge parking lot Not much in walking distance, so you need a car.

I stay in more hotels than I can count and this one BY FAR is the WORST hotel I've ever stayed in. Rooms are filthy & staff is unfriendly. For what you pay the room should be spotless. Will go out of my way to never stay here again.

As a Hilton Honors member for Years. I am incredibly disappointed. I ended up booking through my job as our employee perk was cheaper than my Hilton members discount and wasn't happy. On arrival, we check in and we had booked for a King room. We got to our room and it was a double bed. We were told by the front desk that they overbooked for three wedding events and had to rearrange all the rooms and that us booking a king room never guaranteed a king bed. They mentioned a double is more expensive than a king and if we had booked a king family for $260+ per night for example, that we would've been accommodated two double rooms??? Our king was $136 and the double listed online with members discount was $126 so there was a difference. Secondly, our bed sheets had what looked like two red dots of blood stains and a brown stain and the second bed had black dots. The furniture such as lamps, desk between the beds was also filthy with dust and wasn't clean! The ceiling above the shower in the bathroom was peeling and had what looked like a water bubble, when maintenance came by to check it out, he Poked it and dust came pouring out. All he mentioned was the ceiling had to be scraped all over and Repainted. THEY DID NOTHING OUR WHOLE STAY. Not to mention the whole drilling noise EVERY time we turned on our shower or the rooms over turned on showers that would keep us up if people showered late. Not to mention the breakfast was $18 per person and they argued only Hilton Diamond members got free breakfast and this was, "for all hiltons." NO IT IS NOT. I've been a member for YEARS and have never been refused breakfast. They THEN claimed it was because they have a full restaurant and again tried to say, "all hiltons are like this not just doubletree." This was a first time stay at a doubletree in specific and I am INCREDIBLY appalled at the customer service treatment by the managers on site. We were also told "Housekeeping is only on request," we still kept getting knocks on the door for housekeeping and had to keep repeating to housekeeping in the morning we did NOT want them in our room.

Coming into Massachusetts I selected the Double Tree for a few reasons. I have stayed at their properties before and had a wonderful experience and two it was branded by Hilton. I am a member. Use my app for the digital keys, checkin and out, room selection and more. Before arriving, I messaged the front desk and requested to have two extra pillows in the room and Sara let me know she received my request and they will be there and they were. When arriving, I had already checked in and had selected my room. But, I wanted to make sure I had a backup card key, just incase my phone was dead or digitally wasn't working. Before even walking in I was turned off by the amount of trash over flowing out of the can and the smell cigarettes was a turn off. Smoking area is just outside the door. You have to walk past this area when parking in the lot. As a non smoker I felt it was disgusting to have to walk through this and smell cigarettes when coming and going from the hotel. The front desk had a few people checking in and had questions. She was alone but handled them well. I let her know I was checking in and was in need of key. She gave me the key two cookies and said thank you. Never once asked if we have been there before or if we were familiar with the property. Didn't go through restaurants, food, pool/gym etc. Before I could ask the phone rang and was quietly told where the elevators were and dismissed. The room was clean and the two pillows I requested were intact in the room. When making the reservation, the email confirmation asked if I wanted to "upgrade" the room with a mini fridge, microwave and or both. I opted out for both since we don't normally need them. To my surprise there was a fridge in our room. I double checked my bill and wasn't charge for one. For the cost and type of suite we got, I didn't feel we should have to pay for this "upgrade". The bed was so hard, it felt like I was sleeping on the floor. Over all the room seemed clean. But the hotel in general is definitely in a need for some maintenance and a good scrub! Simple things that have been overlooked over time, but really can make or break your guests. The caulking in the bathroom room has seen some better days and made the shower seem dirty especially with the buildup of soap scum. Right where the toilet paper hangs was just dirty. I took a before and after of the one side and I was shocked. Simple housekeeping standards are being fell short. Makes you wonder what else isn't being cleaned. The towel bar is in the worse spot. You have to fight with the towels to use the light switch. The switch itself was scary. When you plugged anything in it, the light would flicker. There was only one bar of soap. So if you wanted to wash your hands you would have to grab the soap from the shower. Or the other way around. The bathroom sink kept backing up. Walls are super thin! The first few nights wasn't bad. But then seems like a cheer competition was stating to roll in and kids and adults were yelling in the hallway till 3am! The carpets in the elevators were absolutely gross! A simple shampoo or carpet change or applying a tile would help that. Hotel is attached to a fitness center and indoor water park. The Starbucks in the lobby was a nice touch. The lounge at night at least, is a little crazy. No host. No signs to say dear yourself or please wait here. So when you walk in you kinda don't know what to do. But once we were seated by the waiter/host/bus boy. But non the less the steak and cheese quesadilla and Boston Cream Pie was very good!!!! There was brackets for hand sanitizer in the elevators but nothing in them. Over all I guess it was a good stay. Gave us a place to lay our heads at night. Just wish the hotel would take a little extra step and just clean and do some general maintenance.

This hotel is great. I love it. I will only stay here if I am back in the area. The staff is so nice. The rooms were super clean. Great place to stay. The room ac will not cool below 68°. That is the only negative I can give it. The breakfast is good and has alot to offer.

My husband an I spent our honeymoon in Salem and Boston, staying at the Doubletree in Danvers. It was a long trip and there was some confusion for us in the reservation process but the supervisor Sara at the front desk was super nice, very understanding and accommodating, she did her best to make us feel at ease. Also, the food at the hotel restaurant was delicious and their service was excellent, very friendly staff. The hotel itself was clean and it always smelled nice.

The staff really let kids be kids here and that's what in the us is missing more of. Kids to be in a safe place to be kids and play around. We got back to the hotel around 10 and kids were playing flag football in the center ball room laughing and screaming. It was very nice for my kids to feel welcomed and that they could play. Too many places make kids feel like they're a burden or not welcome. Double tree by Hilton was great for kids I would come back. For 100 bucks it's not gonna be the ritz but I mean it's 100 bucks the rooms are gonna have some blemishes but the room was clean and sheets didn't have bed bugs. What else more can you ask for.