DoubleTree by Hilton Poughkeepsie

Stayed here for a work trip recently and I have to say that the room I stayed in was honestly not acceptable. There were cleanliness issues - sticky food/drink residue on the surfaces, the TV remote, and on the floor. The bedding seemed clean and the bathroom was refreshed but it looks like no cleaning was done beyond that. The shower door did not close - it was on an angle so it kept sliding open. The toilet was not fully sealed to the ground and was running constantly, along with a lovely sewage smell. The A/C also didn't work so it was a balmy 75+ in the room the whole week. I asked for another room and was told that there weren't other rooms available. Which, it is what it is, I just went back to my room and cleaned up what I could on my own. I'm not a picky person and this was a work trip so I dealt with it. However, I was pretty annoyed to find out several of my colleagues also had unclean rooms and were able to get moved to another room. Maybe I just got unlucky? The location of the hotel is great and the staff were reasonably friendly but the condition of the room was not ok and to be met with basically a shrug was really upsetting.

The hotel is nice and great for downtown walking, but the staff are what makes this hotel a standout. We checked in when day and night manager were doing the shift change and got to meet both. Truly 5 star professional and so kind. I wish all hotel check ins could be like the one we had. They made everyone feel warm and welcome.

Recently stayed here for several days. Is a beautiful hotel, great clean rooms with plenty of room. The housekeepers were pleasant and attentive throughout our stay. I wish the dining room had longer hours. We seemed to miss their opening times several times. Their biggest secret - they have one of the nicest hotel gyms I've seen ever. Attached are photos as you can't find any info of their gym online. I wish they offered an Ottoman for the chair provided in the single king room. Highly recommended! I look forward to returning soon

This double tree is decorated very modernly and provides spectacular views of the bridges over the Hudson, especially from the higher levels. Rainfall shower heads were a nice touch in the updated bathrooms, and the furniture also rang of high quality. We thought staying in a room overlooking the convention center would be unsightly, but you honestly can’t see the room when inside the room or sitting. Only beautiful sights of the surrounding hills and bridges. Henry at the front desk went above and beyond to ensure we had everything we need and was a joy to talk with. Free and abundant parking for hotel guests too, we would not hesitate to stay again.

I am almost certain that any response, if there is one, will be out of touch, focusing only on hotel policy rather than addressing the unprofessional behavior and rudeness I experienced. I had a genuine emergency and simply asked to use the bathroom. I was denied. Along with the denial came a hostile attitude and looks of disdain from a heavy set light brown skinned woman. That was my issue. Her demeanor was extremely harsh and unnecessarily cruel. Unfortunately, this type of treatment towards Black men has been normalized in places like Poughkeepsie. It is sad that employees here also take part in perpetuating this behavior.

Our church group of 70 checked in for a week along with an advance team a couple of days ahead of time to work with a Poughkeepsie church to present a dramatic and musical production of the life of Christ. The group booking process was easy and the hotel staff were very friendly and helpful. Check-in was very smooth – even though over half our group arrived at one time! The rooms were comfortable and if there were any issues, the hotel staff handled them promptly. We would definitely stay here again!

Check in was super easy on the app. Greeted and assisted quickly by friendly staff and I got my nice warm cookie. Room was clean, comfortable and spacious. Location was perfect for activities I had planned for my weekend visit. Check out was just as efficient the next day.

I was very disappointed in this place for a variety of reasons. First upon arriving, the 15 min parking area which can hold max two cars, was full (it was 5:45- not prime check in time) so I’d didnt know what to do. Parked in the van only parking? And then went inside and proceeded to wait 10-15 minutes while one employee appeared to just be having a conversation with one guy who’d been there for a while, uncaring that the line was so long. I noticed someone blocked coming in behind me so I finally interrupted the staffs casual conversation with this guest that seemed to be going nowhere and asked what to do. I was told to pull into garage and don’t worry about ticket. Woyld have been really nice to know that via email prior to my arrival. Also woyld actually be nice for employees to seem to care that there was a long line and many people were waiting. After parking my car, spent another 10 mins in line waiting to check in (keep in mind that guy from before was still with an employee just talking instead of doing his job). Room itself was clean but tons of outside traffic noise, even though I was on the 10th floor! It didn’t seem like a Main Street and it was set back a bit from street but you could clearly hear cars zooming past, ambulances etc. which kept me from getting a good nights sleep even with headphones on. I would expected more soundproofing of windows for the price I spent. Overall, bad customer service upon check in and louder than expected and nothing special. I would have expected more given how much more expensive it was than other hotels nearby.

Yelp asks the question, "what went well?" How do I answer that when every single part of this experience blew me away? We stayed in one of the suites for our anniversary. I highly recommend. Roomy, comfortable, with fantastic amenities. One of the better features of our stay was the restaurant part. All of the food options were mouth watering. Fresh ingredients, unique menu, surprisingly low price point. What made it so special though was the staff. Friendly, funny, good looking and attentive staff made this entire experience a 100/10. Specifically Glen the manager made sure our every wish came true for our special anniversary. Pictures posted below of our stay

This review is just for the restaurant the bistro market. We were told that the restaurant was open till 10 PM. We got there at 9 PM and there was only one person working and she was manning the bar and the restaurant. We sat down and waited 10 minutes. She never acknowledged us. I don't even think she saw us so we just got up and left and ordered a pizza from takeout. TJ's pizza was delicious.

Stayed there recently and came to find out that they were experiencing no hot water. Was told that it was being fixed but that morning water was cold and couldn't take shower. Advised the desk and they said they would compensate me for the stay. After checking out found out that FULL price was charged. Contacted Hilton and they said the local management team would contact me - guess they lied about water being fixed - price adjustment and a follow up by the local team. Guess being a Hilton honors member was a lie too - never again !!!!

Gorgeous renovated hotel! The room was spacious and spotless, and the warm cookie at check in was delicious. I'd definitely stay again. Book an even number room on a top floor for the amazing views

Comfortable room, reasonable rate during this off season. There was some sort of repair work in the hotel. So there was related noise and the loss of water for a few hours. The microwave didn't work and the air conditioning never really cooled off. The shower heat and pressure was great. This was an excellent location to take the MTA into NYC (about 2 hours, 20$ each way) cuz the station is close. And the Mill Bar and Grill (?) is a block down the road. Excellent food there. The hotel bar also had food, which was a little pricey to be just fine. Everyone was nice and attentive.

Hotel under construction not noted when booking. Our room had a strange smell then during the night the ac stopped working carpet was wet from leak from ac. Damp weird stink. Told staff in the am only got a sorry. Over priced for a shite hotel in not a great part of Poughkeepsie.

Stayed at the newly partially renovated Double Tree in downtown Poughkeepsie for my daughter's wedding weekend. Peter, and the rest of the staff bent over backwards to make our weekend more memorable. There were beautifully renovated rooms, with a shower that had great water pressure. My daughter stayed in a suite where members of the wedding party were able to congregate comfortably. We also had a private breakfast for our out of town guests in one of the newly redesigned conference rooms. The food was delicious, presentation was beautiful and the staff was amazing. Can't wait for the construction to be completed. Plan to go back for a weekend away!

Not a great experience. Shortly after checking into my room I noticed the tv wasn't working. No big deal. Went to the front desk and told the staff about it--said I wasn't sure if I'd need a new room because of it, but they said no and that they'd fix it. Came back to the room later and the remote was in the same spot, so it didn't appear that anyone came to address the issue. I checked the tv myself to check, and the tv was still not working. Called the front desk, they said they'd send someone right away. Waited 35 minutes. Called the desk again asking if someone was coming. Sent someone up. They Fidgeted with the tv for 10 minutes... and I said "I'm sorry I really hate complainers I just hope you can understand my frustration cause I was told this would be addressed earlier and it wasn't and then I called again and no one came up..." and he said "well I also hope you can understand that this isn't my fault" ..... like yeah, never tried to blame you... just don't understand why they didn't give me a new room with a working tv? They tell you if there's an issue to let someone know right away so they can fix it---but yet if you do let them know, they make you feel terrible for bringing the issue to their attention. Damned if you do, damned if you don't. Won't be back.