DoubleTree by Hilton Poughkeepsie

I recently attended a wedding here on 11/14/25, where I was one of the bridesmaids. The space they gave us to get ready in prior to the ceremony was nice, but that was pretty much the only good thing about the day as far as what the hotel provided. As soon as we entered the cocktail hour it was clear that they were not ready for us (although I’m not sure how or why as the ceremony time was exactly what it was supposed to be, therefore the guests arrived to cocktail hour right on time). They had many stations set up, half of them having completely empty hot trays. Therefore the few stations that did have food ran out quickly because of all the guests going to those stations. They never refilled any empty trays. The remaining stations came out about half way through cocktail hour. The meat for the carving station didn’t come out until 35 minutes in!! They also ran out of plates and silverware. They had one bartender for a wedding of about 130 people…which meant VERY long lines at the bar, waiting over 15 mins to get a drink. Then comes the reception… the service didn’t get any better. They messed up dinner orders, forgot to serve the first course to one of the tables, and we didn’t get served dinner until 9pm (reception started at 6). Everything ran behind after the ceremony. The bride and groom were not checked on by anyone the entire night. There were champagne glasses on the tables, but we never got champagne for the toasts. Plates were left sitting on the tables long after being done eating. They also seemed to have forgotten about serving the wedding cake. The cake disappeared at one point during the reception, but was not served until the reception was completely over, DJ no longer playing and lights being turned on as they came out with the cake. Overall, a very bad experience as far as service. It’s as if they had never had a wedding before, which I know is not the case. As a recently engaged person that is currently looking for a wedding venue, I was curious to see if this would be an option for my wedding. But it has quickly been taken off the list of considerations. I would not recommend Double Tree for any type of event.

I have rarely been this disappointed in a hotel stay, and I've stayed in many. The only redeeming qualities of this place were Henry—the absolute standout employee. Joshua and the rest of the desk staff are wonderful I have no problems at all with them, Henry, in particular, was professional, warm, genuinely helpful, and a pleasure to interact with every time. His positive demeanor and talent shine through despite the surroundings, and honestly, this hotel doesn't deserve someone of his caliber. I sincerely hope he finds a 5-star property where his skills and personality can be properly appreciated and rewarded—this place is stifling him. Everything else was a nightmare. The smoke detector in the room flashed an incredibly bright LED every other second, bright enough to light up the entire room and visible even through closed eyelids. I barely slept at all, which made my 10-hour drive south the next day dangerous and miserable. The food was outrageous. What they charged $32 for was essentially a $3 Walmart steak—80% fat, less than half an inch thick, and inedible. I could have bought a proper NY strip and some Sterno and done far better myself. The night bartender was cold and completely unpersonable, making an already poor dinner experience even worse. I still can't believe I left a tip. The room's mechanical issues were endless: I had to "repair" the shower after every single use just to get it to function. The door lock felt like something from a Sherman tank—it took nearly breaking the handle to open it, and when closing, if you didn't let go carefully, it slammed shut with the force of an angry teenager. The elevators were bizarrely disorienting—every ride up or down induced vertigo and made my head spin. And the location? Let's just say it's... not ideal. This hotel is frustrating on many level's. I will never return, and I strongly advise others to look elsewhere. The only bright spot was Henry and the front staff—again, he deserves so much better.

I stayed at the DoubleTree in Poughkeepsie for one night, and unfortunately my experience was not what I expected. To start with the positive: the front desk staff was accommodating when I tried to check in early. Even though I only got in about 30 minutes ahead of time, I appreciated their effort and friendliness. However, things went downhill once I got to the room. The room was extremely cold, and despite raising the temperature, it stayed stuck at 62°. Maintenance came up and removed the metal cover on the heating unit, told me it was taken care of, and left. What I didn’t realize was that the thermostat had been bypassed — meaning the heat was now blasting constantly with no way to adjust it. I woke up in the middle of the night to a room that was 83° and climbing. It was unbearably hot and dry, and the thermostat didn’t work at all. By 6 AM, I couldn’t take it anymore. Someone from the front desk came up quickly, but all he did was turn the unit off completely and open the window. I was left with no functioning thermostat and no real solution. When I tried to explain how uncomfortable and unsafe the situation felt, the staff member apologized and literally hurried out of the room without letting me finish. At checkout, I left my name and number and asked for a manager to call me. It’s now been a day and a half, and I’ve received no follow-up. I don’t think I was asking for much — just a room with a working heating system. I can’t understand why the “fix” was to leave the heat blasting nonstop, essentially turning the room into an oven. I genuinely felt sick from how hot and dry it became. I’m disappointed not only with the room condition, but also with the lack of response afterward. I hope management takes this seriously, because no guest should have to go through this.

Got upgraded to a suite as they gave my room away though thermostat in room doesn't work and only couldn't even get a warm shower at 730am. They need to tear this place down. (Hilton gold member who has never left a bad review at a hilton)

I was here for a quick over night stay with three kids. Check in went great and the additional warm cookies where a plus. It started to go down hill after using the bathroom in my room and the toilet almost overflowed. I contacted the front desk and Pedro was sent up with a plunger. After he spent about 10mins trying to resolve the issue, he showed how I needed to flush the toilet to get it to flush. I was in a time crunch and heading out to a baby shower. At 6:35am I went to use the bathroom and the same issue with the toilet. Front desk contacted and Shurland brought up another plunger. By this time I was annoyed because the kids were sleeping and here I am plunging thr toilet. As I tried to use the shower the whole head fell off and toilet still not flushing. I just wanted to leave at this point and not stay until the check out time. Shurland did try and make it right and gave free breakfast for myself as kids eat free anyway. I should have been offered a different room once the issue with the toilet was addressed as soon as I checked in! As a frequent travel with kids I will not be returning. Definitely a waste of money!!!

We spent the day touring Rhinebeck which was wonderful. We stayed at this Hilton hotel. It was not our best experience. First, the elevators were down. You could only use one and it was crowded trying to get on. We tried to take the stairs from the outside and the alarm went off. Guests should be able to take stairs if they choose. Our room was freezing. Maintenance came and shut down our air conditioning but said we could not use the heat as they were not ready for heat yet. It is mid October in New York. The rooms were very nice and very clean. However, the floors in the lobby area could be cleaner. I am not certain I would stay here again as not being able to use the stairs to enter the building is a hazard as well.

The staff at this Hilton location were genuinely kind and professional, but the room itself was so uncomfortable that it completely undermined the purpose of the stay. I pay for a hotel primarily to sleep well, and the climate control failure made this impossible. Upon check-in, I immediately informed the front desk that my room was warm and stuffy. I was told fans are not provided. The main problem was the room temperature, which rose from 72°F to an unbearable 75°F by morning. The thermostat was ineffective, as there was no fan circulation and the A/C was not operational. Crucially, the window was screwed shut, leaving no option for fresh air. I requested maintenance, and the process was disappointing. The first technician admitted he was new and couldn't resolve the issue, though he did confirm the hotel had shut off the boiler and there was no AC running. A second technician arrived with a drill, and his solution was to unscrew the window to allow it to open. While he did manage to get the unit to blow some air, it remained warm. It is unacceptable for a hotel to provide rooms that lack basic, functioning climate control. The primary expectation of comfort and sleep was completely unmet. I could have gone camping if I didn't want the basic amenity of a cool room. While the staff were great, the physical state of the room makes this hotel impossible to recommend.

The Hotel was completely booked....I was hopeful for a room and kept checking every day....Score!!! I got a room on a cancellation! From the struggle to get a room to my to checking in the staff were friendly and fantastic. Two nights had wonderful meals prepared by Chef Jason....Outstanding Steak and the Cheescake....yum! As always the waitstaff of Key, Mia and crew are there to offer help or a suggestion with a positive and friendly manner. I know I am missing some names but they are All willing and ready to help. Thank you for being my number one place to stay in Poughkeepsie.

Yelp asks the question, "what went well?" How do I answer that when every single part of this experience blew me away? We stayed in one of the suites for our anniversary. I highly recommend. Roomy, comfortable, with fantastic amenities. One of the better features of our stay was the restaurant part. All of the food options were mouth watering. Fresh ingredients, unique menu, surprisingly low price point. What made it so special though was the staff. Friendly, funny, good looking and attentive staff made this entire experience a 100/10. Specifically Glen the manager made sure our every wish came true for our special anniversary. Pictures posted below of our stay

This review is just for the restaurant the bistro market. We were told that the restaurant was open till 10 PM. We got there at 9 PM and there was only one person working and she was manning the bar and the restaurant. We sat down and waited 10 minutes. She never acknowledged us. I don't even think she saw us so we just got up and left and ordered a pizza from takeout. TJ's pizza was delicious.

Gorgeous renovated hotel! The room was spacious and spotless, and the warm cookie at check in was delicious. I'd definitely stay again. Book an even number room on a top floor for the amazing views

Comfortable room, reasonable rate during this off season. There was some sort of repair work in the hotel. So there was related noise and the loss of water for a few hours. The microwave didn't work and the air conditioning never really cooled off. The shower heat and pressure was great. This was an excellent location to take the MTA into NYC (about 2 hours, 20$ each way) cuz the station is close. And the Mill Bar and Grill (?) is a block down the road. Excellent food there. The hotel bar also had food, which was a little pricey to be just fine. Everyone was nice and attentive.

Stayed there recently and came to find out that they were experiencing no hot water. Was told that it was being fixed but that morning water was cold and couldn't take shower. Advised the desk and they said they would compensate me for the stay. After checking out found out that FULL price was charged. Contacted Hilton and they said the local management team would contact me - guess they lied about water being fixed - price adjustment and a follow up by the local team. Guess being a Hilton honors member was a lie too - never again !!!!

I would not recommend staying here. I checked in here on a Thursday evening, hours later the hotel checked another- different group of people in to the same room. That group was given valid keys and they tried to enter my room. Needless to say I was pretty terrified.

Nice stay. The staff was exceptionally professional and friendly. Joey checked me in for my reservation and was very helpful!

Hotel under construction not noted when booking. Our room had a strange smell then during the night the ac stopped working carpet was wet from leak from ac. Damp weird stink. Told staff in the am only got a sorry. Over priced for a shite hotel in not a great part of Poughkeepsie.

Stayed at the newly partially renovated Double Tree in downtown Poughkeepsie for my daughter's wedding weekend. Peter, and the rest of the staff bent over backwards to make our weekend more memorable. There were beautifully renovated rooms, with a shower that had great water pressure. My daughter stayed in a suite where members of the wedding party were able to congregate comfortably. We also had a private breakfast for our out of town guests in one of the newly redesigned conference rooms. The food was delicious, presentation was beautiful and the staff was amazing. Can't wait for the construction to be completed. Plan to go back for a weekend away!

Not a great experience. Shortly after checking into my room I noticed the tv wasn't working. No big deal. Went to the front desk and told the staff about it--said I wasn't sure if I'd need a new room because of it, but they said no and that they'd fix it. Came back to the room later and the remote was in the same spot, so it didn't appear that anyone came to address the issue. I checked the tv myself to check, and the tv was still not working. Called the front desk, they said they'd send someone right away. Waited 35 minutes. Called the desk again asking if someone was coming. Sent someone up. They Fidgeted with the tv for 10 minutes... and I said "I'm sorry I really hate complainers I just hope you can understand my frustration cause I was told this would be addressed earlier and it wasn't and then I called again and no one came up..." and he said "well I also hope you can understand that this isn't my fault" ..... like yeah, never tried to blame you... just don't understand why they didn't give me a new room with a working tv? They tell you if there's an issue to let someone know right away so they can fix it---but yet if you do let them know, they make you feel terrible for bringing the issue to their attention. Damned if you do, damned if you don't. Won't be back.