Erin Dempsey
Google
I was very disappointed in this place for a variety of reasons. First upon arriving, the 15 min parking area which can hold max two cars, was full (it was 5:45- not prime check in time) so I’d didnt know what to do. Parked in the van only parking? And then went inside and proceeded to wait 10-15 minutes while one employee appeared to just be having a conversation with one guy who’d been there for a while, uncaring that the line was so long. I noticed someone blocked coming in behind me so I finally interrupted the staffs casual conversation with this guest that seemed to be going nowhere and asked what to do. I was told to pull into garage and don’t worry about ticket. Woyld have been really nice to know that via email prior to my arrival.
Also woyld actually be nice for employees to seem to care that there was a long line and many people were waiting. After parking my car, spent another 10 mins in line waiting to check in (keep in mind that guy from before was still with an employee just talking instead of doing his job).
Room itself was clean but tons of outside traffic noise, even though I was on the 10th floor! It didn’t seem like a Main Street and it was set back a bit from street but you could clearly hear cars zooming past, ambulances etc. which kept me from getting a good nights sleep even with headphones on. I would expected more soundproofing of windows for the price I spent.
Overall, bad customer service upon check in and louder than expected and nothing special. I would have expected more given how much more expensive it was than other hotels nearby.