Elle S.
Yelp
Oh how I miss the jewel Douceur de France once was --an authentic French restaurant and bakery. The managers and staff were professional, invested, and quite pleasant. Some of the bakery and menu items are still tasty and perhaps authentically French, others are not. For example, I ordered my regular, Croque Monsieur, and it was made with a bread similar to the texture and thickness of focaccia. (I was told the new owner is Italian.) The cookies have been Americanized --giant in size. Whole Food's tiramisu is better than the one I got today. Tiramisu is an Italian dessert.
While there are still many delicious foods that will probably bring me back, I cringe dealing with the unprofessional, hourly-pay mentality of the staff. I've been disappointed every visit since the it was sold to new ownership.
On my first visit after the change, I was directed by the "Manager" to step back from the refrigerated pastry display. I was looking to select items for purchase, but the only person working the front was more interested in sprayed the case with glass cleaner and wiping it clean. After she offered to help. The two customers who came in after me, witnessed the whole thing, looked my way and rolled their eyes.
I usually come late afternoon, post lunch shift, and there seems to only be one person in the front. Today, the person behind the counter got aggravated when I asked for larger bags after seeing the small bags with two croissants in each wouldn't stay closed. I explained, they were gifts for two different people and I didn't want to leave the bag open overnight. She then got a thick plastic ziplock type bag and attempted to squash the first beautiful oversize croissant into it... and it digressed from there. Before I left, she got defensive after I apologized thinking perhaps I hadn't made it clear the croissants were gifts. "Oh, you made it clear. You said you wanted separate bags because they were a gift, but when the bags would 't close, you wanted something else... but not the plastic bag... " and then she went into lecture mode, ending with the most disingenuous and sarcastic send off, "You have a nice the rest of your day." Sadly, I have to have yet to experience anyone working the cashier position prioritize the customer service or be pleasant.