Lazme V.
Yelp
DoughBoy Donut's choice of service is poorly constructed. There was an occurrence that happened on two separate occasions. Saturday December 3rd, 2016 marked the 2nd issue. I called in that morning at 6:40am to place in an order of a certain amount of coconut buns. I also included clearly, the time of pick up as well which would be from 10:30am-11:00am. When I got to the location & finally was helped, it was 10:40am. I stated that I was there for my pick up, but was told by the elder lady who runs the shop that my order had already been sold off to another individual. Her reason was that she waited & I did not show up. Also that she did not have my contact info as well. As a side note, most of the time when they take orders over the phone, they never bother to include a customers name & phone number with the order. I looked at her, & at the clock on the wall, & obviously I was only 10:40am not even 11:00am. Normally I don't make comments in regards towards a business choice of services In public but this time, I had enough & gave her a piece of my mind. I informed her straightforwardly that this was the 2nd time she had done this. I not only had called in advance, but my time was not even up yet, & if I was to place an order most likely they will be pick up according to schedule. I also included that if she continues with this type of service, I won't be coming in anymore due to the fact that this was a big inconvenience for me & walked out. Never had I been this angry at a local Hmong business before. The first time this issue occurred, I was nice about it & let it slide, however today, I did not feel the need to tolerate her service & was blunt about it. If Dough Boy Donut continues to utilize this type of service approach, I am positive their business will be closed down due to the great inconvenience that they chose to provide. What type of business sells off an active customer's order to another individual just because they feel anxious to make a sell that day? It appears that Dough Boy Donut seems to fit that description pretty well.