Downright Austin, A Renaissance Hotel

Jordan at Downright Austin was wonderful! Extremely attentive and helpful our entire stay. The rest of the staff was just as great! Our son lost his favorite shark toy and we received a call to our room letting us know- how they knew exactly who we were, no idea, it’s a testament to their excellent guest service! Room was clean and cute, comfortable bed, and the hotel had a lot of fun extras going on for guests at their restaurant/pool area. Will definitely come back

Outstanding Service from Josh the Valet!||During our recent stay, one of the most memorable parts of our experience was the exceptional service provided by Josh, the valet. From the moment we pulled up to the property, Josh greeted us with a genuine smile and a level of professionalism that instantly made us feel welcome.||He was not only efficient with handling our vehicle but went above and beyond to ensure we had everything we needed. Whether it was helping with luggage, offering local recommendations, or simply checking in to make sure everything was going smoothly during our stay, Josh’s dedication to guest satisfaction was obvious.||What really stood out was his attention to detail and positive attitude. Even during busy hours, he remained calm, courteous, and focused on giving each guest his full attention. It’s rare to see someone take so much pride in their role, and Josh exemplified what true hospitality looks like.

Downright Austin is a refurbished Sheraton (?) so it has a few dated features around the property but overall gives a chic, fun and very unique vibe. The room was standard with a comfortable layout- what you’d expect from a Marriott. The restaurants on property were delicious and convenient. Downright has one of the best hotel gyms I’ve been to. The best part of the experience is 100% the staff. Derrick, Kenny and the front desk team are welcoming, knowledgeable and very likable. Jordyn from guest services helped me with a complex request and was extremely accommodating and attentive. Brian, the manager, has a black belt in customer service. The entire team is devoted to delivering an exceptional experience. I cannot speak highly enough about the team here- also I shouldn’t forget the valet- they are efficient and pleasant. Come here for the unique experience and world-class customer service. Thank you guys, for making my trip perfect and so enjoyable.

We recently booked a hotel block here for our wedding weekend, and it was absolutely perfect from start to finish. From the moment we reached out to coordinate the block, the staff was incredibly helpful, responsive, and accommodating. They made the entire process smooth and stress-free! Our guests had a wonderful experience. The rooms were clean, modern, and comfortable, and the hotel offered great amenities that made the stay even more enjoyable. Our party loved spending time by the pool and access to Swim Club where we could all gather for a late night night cap. Many of our friends and family commented on how nice the hotel was and how convenient it was to have everyone staying in one place. Everyone met up in the lobby and got a chance to visit together the morning after the wedding. The hotel also worked closely with us to ensure things like early check-ins, welcome bag distribution, and other arrangements went off without a hitch. Their attention to detail and genuine care for our guests didn’t go unnoticed. If you’re planning a wedding and need a hotel block for your guests, I highly recommend booking here. It made our special weekend that much more memorable and enjoyable for everyone involved!

We came here for my 30th birthday weekend and this place is incredible! The front desk staff was so sweet and accommodating. Cesar checked on us multiple times throughout our stay and gave us some great recommendations. This place is so cute, very clean, and everything we wanted to do was relatively close by! We will definitely be back!

I had such a great experience at the Downright Hotel in Austin, and a huge part of that was thanks to Cesar! From the moment we arrived, Cesar went above and beyond to make us feel welcome. He was friendly, professional, and genuinely seemed to care about making our stay as comfortable as possible.

This hotel is top notch. From the start, Jason the valet gentleman who parked my car was very courteous, professional and knows how to communicate with customers. He will go a very long way in life. Very impressed. The rooms were clean, luxurious and very spacious. Highly recommended.

A nice surprise made all the difference - I am staying here for a 36 hour work trip. My flight sat on the runway for 2 hours and what was supposed to be a 4 hour flight turned into 6. I got in around 10pm CT/11pm ET and I was beat. I didn’t get to eat dinner or decompress after the flight and didn’t have the energy to go anywhere. I got to my room to find this hand written note, a local beer, and a bag of pretzels. It’s honestly all I needed. Jarred King and the staff, thank you so much. I will always stay here and recommend to friends coming to Austin. Appreciate the little things.

The good and the not so good and weird, based on a four night stay. Good: the blackout shades! That room stayed DARK! Also good: the bed and pillows! Huge huggy pillows and a nice mattress. The not so good: housekeeping! The housekeeping was inconsistent and required a few calls to get things right, including towels, coffee, and trash collection. They forgot one or more every day. The not so good: no iron! Okay hotels please stop with the steamers. No one wants a steamer. I had to call for an iron and board, which delayed my departure for my meeting. A steamer is ok if you just need to refresh, but some of us have actual clothes to prepare. Irons. Get them and put them in the rooms. The not so good: no drawers! Pack using your packing cubes and bring a laundry bag because you will not encounter drawers or a plastic bag in these rooms. The not so good: the closet! Actually it's a rack, and its position in the room facing the sink means that it blocks natural light. If you need more light for makeup you are out of luck. The not so good: no closeup mirror! You are stuck using the dimly lit sink mirror or the full length which is attached to the bathroom door and therefore out of the light because of the weirdly placed closet rack. The weird: the lobby! The lobby has an unbalanced aesthetic. Everything is located on the left side. But there's no seating near the entry doors. Instead, there's a long hallway with seating at the very far end. Now, there's a natural place for seating but it's used for plants. So if you are waiting for an uber you need to sit on the back side of the reception desk or in the back of the restaurant, which is weird. The weird: the room decor! It's brown, pink, another shade of brown, and green. It already looks dated. And the headboard is really low, but there's no art on the wall above so you are just looking at a salmon-belly colored wall. A higher headboard would have mitigated that, or some art. Instead there are two small pictures on the adjacent wall, which makes the lack of art above the bed feel like a budget decision, and a bad one. The weird: the swim club! It made no sense to me. The reception area from the hotel was always empty so it was unclear where to go, how to get a table. The stairs were full of people. The food was okay but the wine was meh, not cold or crisp. The lighting is unnatural and there was neon everywhere. The vibes were way off for me. In short, this place is ok for a night's stay, but beyond that it's inconsistent and aesthetically unpleasant. It's clearly refurbished but not done well.

This place is an embarrassment to Marriott, as a Lifetime Titanium member, one of the worst properties I've ever visited, in fact was supposed to stay 2 nights, checked out after first night. - freeway noise is awful, close to 35 - parking is cramped and being charged $50 a day is simply ridiculous - front desk attitude was awful, like I'm lucky to stay at this hotel? - rooms fine, just too much noise This is not up to the quality of just a Marriott, much less a Renaissance, stay away!

I was in Austin for a work trip and my company booked a hotel for me. My flight arrived very late so I wasn't able to check in until late and I found out that they double booked my room. The front desk girls called other hotels to find me a new room since they didn't have anymore rooms available that night, but their approach was inefficient and took hours, which resulted in me doing my own research to find an available room close by and I found it within 15 minutes and just booked it under my own credit card since I didn't want to wait anymore. They told me to come back tomorrow as they're only booked out for that night and that I should have a room tomorrow. I went back the next day and they were scrambling to find me a room which took about 15 minutes. They ended up telling me that my company credit card got declined and that they needed a new card. That was a bit confusing as my understanding is that hotels don't charge a card until we check out and typically there's a requirement to put down a credit card for security reasons anyway. Long story short, they ended up giving me someone else's room. I walked into my room and was welcomed to a card to some guys name Lance. The room was nice, but the experience was not worth it. I don't plan to stay here again and I don't recommend this hotel.

Worst hotel I have stayed in for some time! I only stayed here because my usual hotel was unavailable! Next time I will not choose this one as an alternative! Arrived and the valet did not move from his post; I grabbed my suitcase, keys and walked up to him and he then asked if I wanted to park? Very odd! If you loved the pale salmon and green colors that are reminiscent of 80s hotels and offices then this is your place! Apparently recently remodeled - it is caught in a time warp! It might be a deliberate attempt to make it a retro Palm Springs vibe but it came across as a cheap remodel on the previously dated Sheraton that it was! Weird staff at valet and front desk - not particularly friendly! Being Marriott Ambassador I would expect a decent room - I don't ever want or need an upgrade on a business trip but when you spend over 23k a year and over 100 nights in a Marriott you don't expect to get a room where the view is completely obscured by a wall ( which was barely visible beyond the dirt ) when they had plenty of other rooms available! Room is more salmon pink ( carpet and walls ) and green! It's trying to be retro but it just looks tacky and old! Sink area is nice, BUT sink did not drain! 20 minutes after brushing my teeth, the water was still slowly draining! Bathroom has odd pink tiles like you would find in a Hospital ward! No cupboard - just a rack and some grey looking towels on a cheap and sad stand in the bathroom! Stains on the carpet added to the ick feel! Walls are PAPER thin! Hope for quiet neighbors so you can get some sleep! On a good note - the blinds are truly black out and despite sitting on I35, you cannot hear the traffic. Aveda toiletries also a nice touch. This is priced like a Renaissance but not on par with the brand! My total cost a night was $365 with valet but not worth it!

Enjoyed our time at the Downright Austin. Kenny made our stay so easy. He answered all our questions about the facility and the Austin area. As far as the resort, it was very centrally located to downtown and very near the capitol. Great that not too close to the drama associated with 6th street. We opted for the King room on an upper level. The room was spacious. Enjoyed the shower and the bed was soft. The room contained a fridge which came into handy. Housekeeping did a good job of keeping our room cleaned and the resort overall was clean. If in town, I would stay here for the convenience. Pro: Morningbird restaurant was good. Swim club is best with a bar, pool table. Amenities for grooming are from Aveda. Cons: parking is absolutely too expensive!!!

The hotel was cute overall and the stay was not terrible- but holy crud is this place over hyped. We went to the pool restaurant located at the bottom of the hotel. 4 drinks, ceviche, and a sandwich came out for $135. The drinks were about 12oz each ($15 a pop), the ceviche was terrible quality and tiny, and the sandwich was so dry. Service also took forever, I mean 30+ minutes for the drinks to come out when the place was dead. The pool is mediocre at best, and was very dirty. You couldn't see your feet when you were standing in the pool looking down. Rooms were decent but nothing special. Wouldn't come here again unless they greatly reduce prices across the board.

The Downright Austin has been transformed into a Zoomer paradise. The lobby was very inviting with a coffee/cafe and nice Austin culture decor.The whole place looked very fresh and long way from the previous 1980's look. The staff was very friendly.

Super cute hotel with SO much potential. The location is great and staff is VERY friendly. LOVE LOVE THE PINK!!! But, limited food/breakfast options at the hotel. The rooms seem to be inconsistent (my colleagues did not have soap or snacks). There is ice machine only on odd floors. The cleanliness was hit and miss, there was a sticker on the bathroom vanity from the previous guest.

The bell hop & front desk staff friendly. The hotel has had a recent make-over. There's a retro vibe to it. The rooms were clean & spacious (we had a Capital view room). This place is great for short stay (concerts, games or a girls weekend). The decor in the hotel was fun - lots of insta photo ops for girls trips & the location was a direct walk to the moody center Less appealing: The plumbing in the room was a bit tired (shower drained slow & toilet needed to be held when flushing)

This is just a review for Morningbird (the cafe in the hotel) I did not stay at the hotel. The people working at Morningbird are so sweet (: talked me through the menu and gave some good recs when I asked. The iced strawberry matcha was very good, strong matcha flavor and not too sweet which I like. Definitely on the pricy side at just under $9 (I got it with oat milk which was an additional charge). The grilled chicken green curry rice bowl was yummy and very filling. I def plan to come back earlier in the day next time yo try their breakfast options.

The worst hotel I ever stay. I totally understand that you guys are changing the brand but the staff need to retrain in customer service. The restaurant closes too early and they cant accommodate. Late night shift staff seem irritating and unfriendly.

They should have named this the DownWrong. We are business travelers and travel a lot, and mostly stay at Bonvoy properties and have never had a bad experience- until now.This place is a hot mess. I think the designers were going for a funky retro look - well It just comes off as Dollar Store Boutique. Our rate was $400 a night. For that you expect a great experience and surroundings. The place is stark, two small pictures in the entire room. Lighting terrible, it's hard to see to do your makeup or hair. Wait till you see the bathroom - it is reminiscent of a hospital or prison. The closet is just a metal coat rack - you know the kind your grandma put together for extra storage in the guest bedroom (only thing missing is some wheels) We are here at a conference of attorneys and financial professionals. I wanted to touch up my suit and put a fresh crease in my jacket - try doing that with a steamer, since there are no irons or ironing boards in the room. I had to call down to the desk at the last minute in the morning. Only to get an iron that left brown streaks on my suit. As I was leaving my room I wanted to store my valuables and passport in a safe - guess what, no safe! So I called down to the front desk and asked if they have safety deposit boxes, no boxes. So I ask what I'm supposed to do with my valuables, money, electronics while I'm not in the room. Their suggestion was just to find hiding places for them!!! So needless to say, I have been carting around a full heavy backpack all day. And we'll have to do that for the entire conference. Conveniently, just like sleazy parking garages there's a disclaimer on the door that the hotel is not responsible for stolen items. Note to Hotel - if you think your guests are leisure travelers and are set up for that, then you probably shouldn't book professional conferences, whatever your marketing consultants told you - they are wrong. Professionals want professional amenities you were terribly misguided. Your hotel seems more like a motel 8 at a Ritz price point. I'm was looking forward to some sun at the pool - that was closed There is loud banging going on in the walls during the day and night. Old pipes maybe? I complained on Twitter since the manager was not available- the response was pretty much "we don't care- it's your problem". Go Marriott! Anyway, there's a lot of great hotels in this area. Do yourself a favor and stay somewhere else.

This is not up to the standards of an Autograph hotel. Room smelled of mold, was damp, and incredibly gloomy. While in the room I had severe allergies. Asked to be moved but was told there was not another room to move into. The lighting by the sink was horrible making it difficult to get ready. The noise level from outside kept me up all night. They said it was recently remodeled but whoever did it needs to find a different job. This hotel is not right. Completely down wrong

Worst ever. 15 people waiting for their room after 3pm and no help. Paid 1200 dollars to not even be able to check in at the 3pm check in time. Hispanic kid at front desk completely no help plus an attitude. Called corporate and they said they couldn't refund only mgr in duty. Kenny Ray was able to tell me he will refund my cost. Now I missed the F 1 race and am driving back to Houston as I speak!!! Mega complaint bc their ambassador members get to check out late which causes this..wtf!! Then they said we might be able to get you a room by 4pm ..yea right breach of contract give me my money back or I'll sue!!!!

The hotel was great, the front desk girl Jordan was amazing. She was so kind and helpful. The hotel was clean the staff was great. The hotel is decorated with picture opportunities everywhere. The pool and pool restaurant and bar were great. Drinks are reasonably priced. We loved the hotel definitely would come back.

Thank you Kenny and Suly, you were both very helpful. You helped make my day. Thank you again.