Roberto Totoli
Google
I recently visited downtime , while the bouncer and the rest of the staff were fantastic, my experience was completely ruined by one incredibly rude bottle girl. From the moment she approached our table, she was dismissive and condescending. Any questions we had were met with eye rolls and short, snappy answers. It felt like she couldn't be bothered to provide even a basic level of service.
It's really unfortunate because the rest of the staff were amazing. The bouncer was friendly and professional, and the bartenders and bar backs were attentive and kind. However, the behavior of this one bottle girl left such a bad taste in my mouth that it's hard to overlook. I hope management addresses this issue, as it significantly impacted what could have been a great night out.
Until then, I can't see myself returning or recommending this place to others. It's a shame one person can overshadow an otherwise excellent team.