Downtown Camera Ltd

I recently started using Downtown Camera after my neighborhood film shop closed. The team here is knowledgeable, always friendly, and genuinely helpful. Film scans are returned in a timely manner, and the quality has been consistent. I’d recommend signing up for their paid membership—if you visit even a couple of times, it’s well worth it. You get free film and discounts on developing, which adds up quickly.

I finally had a chance to make it downtown I couldn’t resist browsing their extensive inventory. Wow what a fantastic experience excellent knowledge excellent customer service. My sales associate Faraz R was amazing together, we found ourselves exchanging lenses and finding exactly what I needed perfectly. The atmosphere is relaxed and casual with a hint of all the sophistication needed to sell very expensive camera equipment. I couldn’t be any happier with my purchase or with the entire experience definitely worth the trip downtown.

My experience at this camera shop was decent, but there’s definitely room for improvement. The staff was knowledgeable, but I found them a bit busy and not as attentive as I had hoped. The selection of gear was good, though a bit limited compared to other stores I've visited. Prices were reasonable, but I did feel some items were overpriced. The store itself was clean and organized, but the overall vibe felt a little rushed. It’s an okay option for camera gear, but I might shop around a bit more next time for better service and deals.

Diego, Claudia, and the whole Downtown Camera team are incredible. My partner and I ordered a new camera which, unfortunately, had manufacturing delays. The Downtown Camera team kept me up-to-date about the process and communications from their supplier the entire time. All of the communication was friendly and helpful, and upon pick-up they even took the time to give us a tour of our new camera, how to operate it, and made sure we felt comfortable with our new device. I will be a returning customer, and I think anyone who is new to the camera world would benefit from this team's kindness and experience.

Downtown Camera is my go-to place for all my camera gear needs. Everyone there has been incredibly helpful—especially Kenny, who assisted me every step of the way. He was very knowledgeable about the questions I asked and always tried to provide a solution whenever possible. This was my second visit as a very happy returning customer. I'm confident that the high quality of service isn’t limited to Kenny alone. The whole team seems committed to making sure you leave satisfied—and I’m sure you’ll find yourself coming back, too. P.S. On top of their great service, the way they treated my dog truly stood out. They’re not just camera gear pros who know their stuff—they're genuinely kind human beings.

I visited Downtown Camera on two separate occasions, each time spending 20–30 minutes browsing the store with genuine intent to purchase a camera and related gear. Unfortunately, not once did a staff member approach me or offer any assistance. The lack of acknowledgment left me feeling overlooked as a customer, which ultimately discouraged me from moving forward with my purchase. I'm leaving this review not for attention, but in the hope that it helps improve their in-store service. Downtown Camera has a longstanding reputation, and I believe experiences like mine should be addressed to maintain that standard.

As someone with little knowledge about film development and copy-making, I was kindly guided through the entire process by two employees. Ryan at the front desk was especially gracious, accommodating, and patient with me as he worked to resolve an issue until I was satisfied with the results – clearly very knowledgeable and passionate about his work. Thank you.

The return policy of the store is predatory, especially for online orders. The exclusion clause is hidden under an expandable "refundable transactions" tab. I get it if they consider films as consumables, but who would consider the instant camera itself as a consumable? It's not the case for any other camera stores, e.g. Henry's. The policy of the store is also subpar compared to other electronics store. Unopened consumable items should be returnable as they are in resell-able condition. Check B&H's policy for yourself. Stop selling stuffs you can't take seller's responsibility for. At least don't buy instant cameras from here. Go to B&H or even BestBuy instead. edit: I appreciate the response. Although the return policy is not comparable to larger companies, I can understand the rationale behind "no return on film". However, I don't believe high carrying and transaction cost justifies categorizing a durable good as consumable. Instax mini has a refresh cycle of 2-3 years, and your return window is 10 days. Maybe categorize the DJI drones as consumables too? It only shows a lack of customer care on this aspect. Better policies make the business more successful. I received the items with a gift receipt, so I did not make the purchase myself. I don't blame the person who made the purchase because 1. no one considers instax as consumables 2. downtown camera is a reputable store with 50 years of history. I would have expected the level of service to be on par or even better than Best Buy or Costco. Please tell me you always read "Terms and conditions" for websites. Since it seems the store is not willing to adjust it's return policy, as a piece of constructive feedback, please put the "Special Order - Final Sale" tag on the instant cameras.