Mikaela C.
Yelp
My husband and I used to LOVE coming here when it was Art Houz. Today we decided to go to the now 'Downtown Cinemas'.
Theater's are still nice with the comfiest chairs in town, although this is the 1st time we got to our seats and the reclining buttons were broken on both of our seats. Lucky for us, we had the entire theater to ourselves, so we tried out chairs until we finally found a set where both recliners worked. Chairs are clearly not maintained anymore.
They also messed up the ticket counter & concessions. You used to check-in downstairs where you either purchase tickets or they'd scan your barcode for pre-purchased seats and print your tickets. Concessions used to also only be available at your seat; you'd scan the QR code and a staff member would deliver drinks/food directly to you. They even had some wonderful gourmet food options. This is no longer the case...
Tickets & concessions are now combined into 1 tiny desk area upstairs outside the restaurant with 1 lady scanning tickets and 1 lady grabbing popcorn. No more in-seat waiter service. Concessions are now reduced to stereotypical eats you'd get at AMC or Regal. (PS: Worst popcorn; overly salty & not fully popped so it's super crunchy & kernel-y). Seems wildly inefficient as there was a line of people from the restaurant/brunch area in the ticket/concession line to buy snacks and drinks, causing movie goers to wait to have our ticket barcode scanned; we barely made it into our assigned theater on time because of this.
I don't know why people there for brunch were having to get snacks & drinks from the same counter movie goers had to go to, but it was weird and slow moving. I should've taken pictures of this weird new check-in/concession area, but alas I did not.
Needless to say, I can see why we were the only ones in the theater for our movie. The charm of this theater is completely gone. We'll be sticking to AMC from now on; similar comfy chairs, ample parking, and closer to home. No desire to drive 30 minutes to Downtown Cinemas anymore :-/