Downtown Grand Hotel & Casino

This was a pretty decent and affordable hotel. The staff were respectful, and the rooms were clean, which I appreciated. It’s right by Fremont Street, so if you’re into exploring or nightlife, the location is great. Just know it can get really busy and loud at night. That said, a few things made the stay less comfortable. The rooms don’t come with a microwave or fridge, which was super inconvenient. For a hotel like this, I expected at least the basics. Also, you have to pay around $200 to use the shaded areas by the pool, which didn’t make sense to me—especially as a guest. They also lock the pool off at certain times for private events, and when that happens, it gets really loud. If you’re sensitive to noise, I’d recommend asking for a room farther away from the pool or street side. There is free parking for guests across the street, which was a plus. There’s also a casino downstairs if that’s your thing. Overall, it was a decent stay, but I’d probably try a different hotel next time just for more comfort and convenience.

We have stayed at this hotel before and the overall experience has always been positive. The hotel and staff are excellent, and we appreciate their friendly service. On this visit, I had requested connecting rooms or rooms next to each other when I booked and again when messaging the hotel, and they kindly assured me they would try to accommodate our request. Upon check-in, we were initially told we would be on different floors, but the front desk staff went above and beyond to get us on the same floor, which we really appreciated. However, there was a minor issue with cleanliness in our room—the fridge had frosting or some kind of buildup on top, which was a bit disappointing. Overall, despite the small hiccups, our stay was enjoyable, and I would recommend this hotel for its great staff and service.

I was expecting what I reserved before arrival which was the Virtual Superior 2 Queen, but upon check in I was given a standard Superior 2 Queen with no explanation as to why. I even got an email minutes later saying my reservation was modified. I chose the Virtual for my son whose birthday we were celebrating on this trip. You have to pay extra for a refrigerator. Also, the beds don’t have blankets, just several layered sheets. The two young women who work at the Art Bar were very rude and immature. They did not give me my full order and were laughing hysterically when I had to come all the way back down from my room to get the rest of it. Nothing was said, no apology, just two teens laughing about it. If you make the unfortunate decision to stay here, please be careful as there are a lot of homeless people who linger at the front of the hotel/casino. There are no cameras down the hotel halls. On my floor there were maybe 1 or 2 cameras I saw closer to the elevators, and lots of blind spots down the hallways. It was also darker than you would expect and gave a creepy vibe. Spend a little more on a hotel for safety, comfort, and good customer service.

I just love the location it is so close to Fremont Street and very very walkable as everything is within walking distance. The room is clean with no stale odors, I have a problem with odors I like things to smell nice but odors are a no-go for me. It appears as if the hotel is well maintained. The pool was absolutely refreshing today.

This place is the jam when it comes to location. A single street walk to Fremont Street and tons of restaurants in food courts. Rooms are fairly great as well. Functional TVs, clean, and the best beds imaginable. Only complaint was service. We had one good server. The restaurants were all down in the Hotel except on weekends. Why? Hot Dogs are good tho. ;)

Excellent location if you plan on staying in Downtown. I used to frequent this place before Covid. I loved the casino and rooms. The casino was lively and the dealers and slot attendants were super friendly. The little room with table games was a great spot to hide away for a while until you hit it big. The rooms were small but clean and comfy. I was giving this place enough action that they were comping me meals and rooms as well as free play. I miss those days... If you are looking for accommodations that won't disappoint, this place is it. Just as grand as MGM Grand without the madness of the crowds and the feel of being nickel and dimed everywhere you go.

**A Fantastic Stay at Downtown Grand Hotel & Casino, Las Vegas!** I recently spent two wonderful days with my family at Gallery Tower, Downtown Grand Hotel & Casino, Las Vegas, and I can't recommend it enough! From the moment I arrived, the staff were welcoming and attentive, making check-in a breeze. The rooms were spacious, modern, and impeccably clean, with comfortable beds that ensured a restful night's sleep after exploring the lively downtown area. The hotel’s location is a huge plus—just a short walk to Fremont Street, giving easy access to entertainment, dining, and nightlife while still providing a peaceful retreat when needed. The rooftop pool was a highlight, offering stunning city views and a great atmosphere to relax and unwind. Dining at the hotel's restaurants was also a delight, with delicious meals and friendly service that made every experience enjoyable. Overall, my stay at Downtown Grand was nothing short of excellent. Whether you're looking for convenience, comfort, or a touch of Vegas excitement, this hotel is a perfect choice. I’ll definitely be returning on my next visit!

I genuinely enjoyed my stay at the Downtown Grand in Las Vegas. From check-in to check-out, everything flowed smoothly. The staff was polite, parking was easy, and I had no issues navigating anything. My room was clean and comfortable — no complaints there. One of the best perks was the room credit. I used it for breakfast at the Art Bar and dinner across the street at Triple George — highly recommend both. And listen… those $3 hot dogs? Fire 🔥. Don’t sleep on them. Now here’s the one thing that bothered me: someone kept coming into my room when I wasn’t there. I don’t drink or smoke, and I’m very meticulous — I know when something’s been moved. It happened on the second and third nights. Nothing was taken, but the energy felt off after that. Besides that, everything was great. Would I stay again? Possibly, but I’d keep the Do Not Disturb sign up and be a little more cautious. Just being honest.

The hotel location is perfect to downtown Fremont street and other attractions. It's important to park in the 15 min waiting parking to check in. The garage is around the corner and I wouldn't want to bring luggage thru garage if you can prevent it. Once inside check in was seamlesss and everyone was very nice. I received a room on the 25th floor beautiful view of mountains but terrible at night to sleep due to the music/bass from below. I really wish they had better windows or curtains that block sound because the room was great but to rest was difficult because of noise. I didn't eat at the hotel but enjoyed drinks from the jazz bar. A very nice vibe! I'd stay here again and ask for a quieter room if there is one!

The his isn't a bad spot to gamble on the old strip. More locals than scammers probably come here than in the middle of Fremont. Dealers were nice; servers were not nice. One was annoyed with our friend and rudely told him to keep his 50 cent tip. It was kind of funny, but not meant to be. The dealer was super nice and helpful. We were playing regular black jack, which I don't actually play. The expected play is different from free bet black jack, and the dealer helped me figure out what to do. It was a fun learning experience. This spot is pretty run down and very smoke filled, but still a fine place to play.

We stayed here for three days and Greg at the front desk made our stay very nice! We got an upgraded room and he made sure our room had water at all times. I wish I would've took pictures but we were too busy exploring during our mini vacation. The room was clean and comfortable! The hotel also has hot dogs with a beer for only $3! We would stay here again because it's close to a lot of things and places to explore walking distance.

Hotel and room is pretty clean and all staff I encountered were pleasant and helpful. Rooftop pool has a nice layout and vibe. My issues are with actually sleeping and staying inside the rooms. I was in the Grand Tower in room 1933. Loud music kept me up way too late even with earplugs in. The half wall shower in the bathroom is horrible and water gets all over the floor. I don't know why any hotels put these type showers in their guest rooms, my guess is they save money because people want to take quick showers. I won't stay here again.

You know this place was fine to stay for a few days. It was pretty inexpensive and the rooms are fine. Plus column - * location is good if you want to go to Fremont street or mob museum. Also it was very easy to get rideshares at the front of the hotel. * staff was nice, easy to get them to hold our bags until our room was ready and I felt like everyone I interacted with was pleasant. * Free water every day! * Good price for a room. Minus column - * The bed was not super comfortable to sit in - just to sleep. The mattress would move around off the frame. * Not really a good place to sit and read - one extra chair in the room but there wasn't a lamp above it. * Trash cans were tiny and you only get maid service if you ask for it. We were able to call down and get service and I guess could have had them empty the trash. Oh and there was a candy-wrapper outside our room the entire time we were there so I feel like they don't clean the halls that well! * We stayed in one of the towers that didn't have elevators that went to the ground floor so you have to go to the third floor then take an escalator to the main casino floor.

I love the location of this hotel. The fact that it's somewhat inexpensive is great, too. I've stayed here many times. This time, though, the housekeeping policy had changed. I didn't realize that they don't do a daily room refresh. Once I figured it out and found the app to request towels and water and toilet paper, things were great! The rooms don't really smell smoky. The tower isn't over the casino which helps a lot in keeping the smoke smell down. The $2 hot dog and PBR in the casino is great. The hotel is just steps away from Fremont Street experience and the mob museum. The container park and some great restaurants are very close. Uber pickups and drop offs are great if you plan to go to other areas. I do plan to stay here again.

I stayed here for a new years trip which lasted 4 days. the checkin staff were friendly, the room was okay. it had location but the one thing that made this stay fabulous parking attendant Thelma Russ. She was so professional and helpful with any issues we had. Overall, it was okay for what we were doing but the only thing that deserves 5 stars was Ms. Russ!

I stayed at the hotel while in Vegas and the experience all around was a lukewarm 1 star. Check in was good and efficient. Once arrived to the room we saw a couple things wrong and placed a call and within 40 mins we had a gentleman, Niegel showed up and was very short and rude at the time of service. We asked for help on certain matters and he was not kind with his responses. We decided that to step out of the room and let him work. By the time we got back we found trash, towels, and other messes left behind. We called front desk and let them know of the situation and how poorly the engineer reported himself to us and nothing was resolved.

I was about to give this place four stars because the prices are so good. Their hot dog and beer special and Joe special is awesome. Their table minimums are better, but but but they overcharged me at checkout for stuff I didn't purchase. Questionable too like wtf. Really? If I didn't open that email I'd be in the hole another $85 extra when I was trying to do a cheaper version of Vegas. Then I compound it with the fact that my hotel phone didn't work and I had a dirty chair in my grand suite, I guess you can say you get what you pay for. At least the staff was nice

Great off the strip location. Rooftop pool is a complete vibe with bar and dj. Drinks were strong for the price. Casino tower room was basic and had a few issues like broken black out shade and the sink stopper was stuck. Overall worth it though.

This was my first time staying in downtown Las Vegas versus the strip in probably 80 trips. I was not at all disappointed! In fact, I was very pleased. The downtown grand is a pretty nice little hotel and has its own casino. $10 craps available. I was in an upgraded room, so I don't know what the standard room is like, but the upgraded rooms are very clean and pretty large. They're have a nice little swimming pool area and places to eat. The downside for some people may be that you can hear the thumping from Fremont Street till pretty late at night. In fact, they have a bunch of earplugs for guests in the lobby. Ha ha. Didn't bug me at all though. One additional odd thing is that the room costs cannot be applied to your player card for points. That's a first for me.

The Grand Hotel was a good landing spot for my friends and I celebrating a wedding over a very stormy Vegas weekend over the summer. We had a double queen room that was spacious and comfortable. Bedside had just one plug for each of us so we could've used more, but there were plenty more by the work desk area. Our room did not come with a fridge sadly but some of the other premium spaces did include one. Bed was comfortable as well and it was overall a clean and pleasant stay. Tip: Try to book a room facing The Mob Museum. We found this to be the quietest at night and away from the loud commotion from Fremont Street. I also got to use the mini fitness center they had. There are a few cardio machines, dumb bells, and a whole lot of mirror/windows so folks passing by to their rooms can definitely see you working out. Parking is an interesting situation. They share a lot with other hotels and businesses nearby, and is located across from the hotel itself. You'll need an access code to enter the stairwell/elevator to reach the higher floors. Would I stay here again if the price was right? Absolutely!

I stumbled in here and I actually liked what I saw. It's an old Vegas so it's not like it's one of the big and huge hotel casinos but it was really good. The bartender took care of us a great deal. Hugo was his name, he looked out. The bar area was nice, pretty big and spacious, of course it's surrounded by slot machines but that doesn't matter, you still are able to get a good seat at the bar. Also there, they have plenty of TVs and when I was there there was a game on and everybody was focused on the game! So if you want to watch some sports come with this maybe a good place. The place smells super clean like they just finished cleaning and I can really appreciate that! It doesn't smell like a smoked out worn down casino, it smelled fresh and cleanliness does make a difference! Actually, the drink prices were amazing. I think that I got a couple of drinks and they were $8 each, you really can't beat that! You going on the actual strip will be a whole different story! This place was so good that I would actually definitely love to stay there on a trip to Vegas. Usually people go for the actual strip, but I would definitely stay here This is an awesome place and it has a lot of potential and it's a lot of cool things around it.

My stay started off as a really great experience. I had a nice, quiet room and was able to get late checkout, the staff was super nice, BUT I my room keys stopped working and I was locked out of my room for a little over 30 minutes causing me to not have my laptop and miss a meeting because no one answered the phones. My room is a long way from the front desk and I thought it would be quicker to call the front desk. Please consider staffing your phones or giving guests the direct security number. I was 100% interested in staying here again but I'm not sure if I would unless the hotel got more staff to help in situations like this.

We've been going to Las Vegas for over 30 yrs and have stayed pretty much everywhere...from the strip to downtown, so since it was Halloween in Vegas and I love Fremont St we decided to stay downtown. We normally stay at the Golden Nugget but they were booked so we decided to try The Downtown Grand Hotel since it was the only downtown hotel we hadn't tried. What a huge mistake! (Don't trust the pictures on the website. The rooms are not that nice) This is one of the dingiest, dirtiest, filthiest, unkept hotels I've ever stayed in, and that says a lot even by downtown standards! The first room we got was absolutely filthy. It was a Grand Studio Suite room 1109. We were told housekeeping comes every 4th day so if we needed more towels we needed to call the front desk. The bed wasn't made, it looked like someone had slept in it. One of the chairs had white stains on it. There was also some white residue that was on the walls and baseboards all around the room. The carpet was not only unvacuumed but it was filthy. It looked like it hadn't been cleaned in years. There was hair on the bathroom floor and shower. The sink had a slimy film around it and the counter was dirty. The tables, desk and windowsill were covered in dust and dirt. It looked like it hadn't been cleaned in forever. We went down to the front desk and told them the room was filthy and the clerk was nice and apologized and gave us a new room. She said we wouldn't be charged for that first night (but our invoice still shows we WERE charged). The second room (1515) wasn't as filthy but it could have used a good cleaning too. But to be honest every place we went in the hotel needed to be cleaned. The hall floors were filthy and unvacuumed. Trash was on the floor near the ice machine. The elevator lobby on both floors we were on were filthy...the lobby tables were dusty and dirty, the wall mirrors were dusty, covered in fingerprints and chipped. Even the elevators needed sweeping and mopping badly. The Downtown Grand was just a dingy, filthy, dirty place and it's definitely a no for me. The staff was nice but that was it. For the price we paid, we would have been better off staying on the Strip. If you don't care about the comfort or cleanliness of a room then this might be the place for you. But if you do, and you want to be downtown, I would recommend the Golden Nugget, The D or The Plaza. The only reason I don't give it a 0 is because the front desk staff were nice and as helpful as they could be.

First time go to swimming pool area after many times visit, a little bit disappointed, the pool is very shallow and not much facilities besides beach chairs. Compared to other hotels with smaller price, the rooms in downtown grand (gallery tower) are newer and bigger that's why I come back again and again. However, this time I got the room on 3rd floor and next to the street, and it's very noisy, the music from the street play nonstop until 2am.

Location downtown is good if you don't mind being off the strip. Rate was good at $79 per night. Rooms are ok. But they don't make your room. They don't answer housekeeping ever! And when they finally make up your room they just drop off supplies. Brutal.

Decent spot for cheap rates they have $2 dollar hotdog and beer during the daytime and they have a really cool club called fat cat if you enjoy jazz club vibes. The bartenders aren't super quick on their feet here, but overall it's an affordable stay. For people complaining about sound. It's Fremont area of course there's sound all day and night, but they'll kindly provide ear plugs in the lobby for you

Staff are very rude, especially at the garage. Practically yelling at us for not knowing we had to scan both sides of the validated ticket; snatched ticked from my husband and proceeded to scan it.

First, the location is great for Fremont street. The hotel room was just ok, the view i had wasn't bad. The bed was horrible, the pillows were no good.. terrible. The shower was the worst design I've ever seen. The price ain't bad, so it makes sense. You get what you pay for.

Hotel was nice. Room was spacious & clean. Good location, plenty in walking distance. Bar & restaurant in lobby area. Customer service was welcoming. Rates were reasonable. Bar wasn't overpriced & stayed open late. Recommended, I'd stay here again.

We stayed in the Gallery tower which was the remodeled one.. Very cute upgrades, nice room. Don't dig the half wall shower, and the sink wouldn't drain very well, walls are thin and you can hear everyone stomping around, but otherwise no issues. Ate at Freedom Beat, food was good but service was poor. Casino is small and easy to get around in. Clean and not too smokey. Biggest drawback is that the parking lot is a separate building so having to bring all your stuff across the street, which is cumbersome. It was good for the price, though! We'd stay again.

This is my new favorite staycation destination in Vegas the hotel has been modernized and the food and drinks are phenomenal we had a really great time and it's right next to Fremont Street just perfect!!!

This review is based on the casino. Was pleasantly surprised by the casino. It was on the small size, but it works. Also, there is a hot dog cart located in the casino where you can buy a hot dog and PBR beer. Note, beer is kinda small, but hey the combo is only two dollars. The Grand is worth stopping by if you're downtown.

We stayed in the Gallery tower twice, last summer and this week in April. It is the newer tower of the Grand, rooms nicely decorated, clean and not runner down. Nice pool area too, they need a jacuzzi though. Rooms lack a typical business traveler's amenities such as a refrigerator, microwave or desk/workspace. But suitable for vacationers or the weekend. Desk hosts are friendly and welcoming; the last time their check in kiosks weren't working and there was a huge Check in line. On Fremont St, so can get noisy at night, but heck, it's Vegas!!

Before making your reservation, remember that there is an older tower and a newer tower. We booked the older tower (Grand Tower) and didn't know they had a newer tower (Gallery Tower) until doing more research. To get to your room in the Grand Tower, you do have to take the escalator up and walk across a covered bridge on the 3rd floor over to the actual tower where the room is. This did get a bit annoying, especially because the elevators are a little slow. Check in was smooth. They also have an online check-in feature but the website did not work for me. The grand deluxe king we booked didn't look the best from pictures and other reviews, but ours was surprisingly very clean and pleasant. Unfortunately, I did not take any pictures of the room. We stayed on the 12th floor and there was indeed noise from the nearby Fremont street but it wasn't the worst (I'm not that light of a sleeper either). They provide earplugs if you need to. The TV in the room also had YouTube so you could connect your phone and cast videos. The only gripe we had with the room was that they gave a finger sized soap bar for the shower. However, they have a website that you can use to contact the front desk and we were able to request liquid body wash and even schedule for them to bring it to our room the next morning! All in all, I think the hotel was nice for the price. We didn't gamble much or eat within the hotel. There is a coffee shop downstairs which was nice. I would still rather prefer to stay on the Strip if I was looking to spend time there, just for the convenience. Ubers X to XL to the strip were around $12-$30 from Downtown Grand.

My first time staying here. The rooms are very nice and fairly new on the Gallery side. The casino is not huge but perfect if you are interested in calm. Played at the Roulette table and everyone was so helpful and friendly. Love this place. The -1 star is because they don't have shop to get things you may have forgotten, so you'll need to go out into the downtown area.

I just want to say how amazing The Downtown Grand is. I've stayed everywhere on the Strip and Downtown as well. The Grand is truly a special place. The staff, so friendly and helpful. close to everything, great dealers. Triple George was exceptional. They even have $2 hot dogs and beer, I mean wow. It feels very good to be here, and almost a home feel. Thank you!

I did not stay here. My party and I came here to gamble and watch a Monday Night Football game. We found a parking garage that charge about $5 per hour. I have no idea if they have free parking close. My friends love this place because they had $1 Black Jack tables and inexpensive food. Only place I have seen sell PBR and Hotdogs for $2 cash. They also had a deal to get a Prime Rib dinner for $15. The waitresses were nice and we got a few drinks for gambling. Be sure to tip well.

Stayed here while celebrating my birthday. I loved Downtown Vegas. This hotel was close by everything I wanted to do or a short Uber ride away. The staff members were nice, and the check in process was quick & smooth. We stayed in the gallery tower. Overall the room wasn't bad, but could use some TLC. Also, don't let the half shower door surprise you. Apparently it's a common thing in Vegas. Would stay here again.

I'm a local who rented a suite 10/11/24 for a group of us to gather before and after the Pride Parade downtown. This hotel is top notch and I cannot say enough good things about the staff. This is my second time staying here with an inoperable elevator in the parking garage. I should have gotten valet parking, but did not know I would need it. By the time I dragged my suitcase down the garage stairs and walked from garage to casino entrance and then through casino to desk, my 69 y/o back was done. I knew that the suite was a long walk from elevator and I could not do it. Desk clerk was beyond accommodating. She arranged for a security person to wheel me to the room while a bellman wheeled a luggage cart with all the stuff our group brought with us. They were cheerful and seemed happy to help. When I went to get my car from garage, one attendant first offered to let me leave my bag with him so I did not have to drag it up the stairs. Instead, a second attendant carried my bag up the stairs to my car. A big thanks to all who were so helpful. But really, get the elevator fixed. Next time, I will have the good sense to ask.

Super disappointed in the downtown grand been staying here for years so long story short came in for the Raider game so checked in for 2 nights and the second night we get back from the Raider game to a messy uncleaned room so I call the front office and they tell me a new law passed and they don't have to clean the rooms everyday, only on request mind you when I checked in they didn't mention that and then they told me the house keeping was gone for the night but we stepped Out right after and the was a house keeper 6 rooms down from mine cleaning a room if I could give negative stars I would won't be staying here no more

This hotel is located right next to Fremont Street, so you could literally just walk over. The hotel is pretty small and decently priced. That being said, you get what you pay for. The inside of the hotel smells so weird. It's like a mix of cigarettes and weed. Staff was nice. They do validate parking in the parking garage across the street, so if you're driving here, make sure to ask for a validation. There's a lot of homeless people in the area, the hotel does a great job at keeping them out. Ubers to the main part of the strip is about $18-22 at the time we went (December) so it's not too bad.

SERVICE MATTERS THE MOST! This is the reason for the 2 star rating. We stayed here the 2nd week of September 2023. It's a nice hotel but customer service needs improvement Also, we just noticed that we were charged for a purchase at the Freedom Beat, a restaurant in the lobby. We never ate there, although we tried to right after we checked in. It was about 6pm and place was pretty empty waited about 10 minutes and then a gal walked up behind and past us who I think worked there. She didn't say anything to us and started talking to one of the employees. After a few more minutes waiting we left and went to Pizza Rock across the street, which I highly recommend. I'm not a picky about food and as long as it's decent, I'll come back. But, if your customer service is shitty, I'll never come back. Also, when we were checking out early one morning , I went to the cashier's booth in the casino to break a bigger bill so I could use it to tip. When I got there, I was the only one in line and 3 employees standing outside the cashiers' cage. One was a security, another looked like he was in charge and a cashier. I'm not sure what they were discussing but after about 5 -10 minutes, they disbanded and the booth gal went back in but not to help me, she went in the back area. I waited at least another 5 minutes before someone else helped me. This is lame. The hotel is nice and prices were reasonable but we'll look for somewhere else next trip.

Great vibes and awesome location! Our suite was clean and spacious, and we appreciated the night views! Ariana was so helpful with checking us in, along with our group's 15 other rooms! She went above and beyond!!!

We played the bubbles craps machine, 'no dice detected' the two times we won, then the machine would not let 3 out of four of us cash out. Only one attendant working the floor, we had to track him down and beg him to come release us from these machines. Ridiculous experience.

I'm a client for the city of Vegas and the employer and I called the hotel to get cost figures and the attendant Jennifer was rude as they come. Talk about not wanting to work! She spoke as if NO ONE has trained her. I immediately told the employer I do not want to stay there. Get it together people contrary to what you believe or voted for customer service matters. This is an alert to your management #do something !!!!

We stopped by the Grand as we saw many You Tube posts of the $2 beer and hot dog. It was during the afternoon during the week. It was a cute casino that had an old time feel. It was very clean. The casino floor isn't very big. We found the $2 hot dog and beer cart. The server was not very friendly, but she was pretty busy. Seems to be popular spot even when casino is not busy. The dog was good as it was Nathan's. The PBR was cold but small. Maybe 12 oz? But really a deal and fresh. Definitely worth the stop. We played the slots for a bit. Liked the vibe here. Will go back the next time we are downtown.

Decent price Great housekeeping staff Crappy front desk and hotel policy Had late check out confirmed (1pm). Went down to get a late breakfast (11am). Went back up to the room (12pm) to find ourselves locked out. Had to be inconvenienced to have to go get a new room key regardless of having the late check out. Why give me late check out if you're only going to lock me out anyways???

The female front desk employee working around 10am really needs customer skills. She's so unfriendly. Her attitude was as if I was annoying her. The other employees we encountered are really friendly and have great customer service. She is unpleasant to deal with. Hopefully they still have secret shoppers like they did when I worked in Vegas. She needs to be called out on her terrible attitude.

Th first issue was that the price that was given to me on Expedia was not the actual price for 3 nights. I was told by the front desk agent that the "resort fees" were not correct on Expedia and that was the fault of Expedia. Bottom line they did not honor the price. I then pointed out that they took $126 off my credit card and then charged my ATM $429 which did not equate to the quoted room rates. I was informed it was a $150 cleaning deposit which most Vegas hotels have in some form. What was really problematic was that I was told that it would take 7-10 days to refund my deposit. Also when I pointed out that they offered a 15% discount for 3 nights or more (I was there for 3 nights) I was told that was only offered through them. When I asked them if I cancelled and rebooked with them for the discount I was told they would not honor my first night. The pool...warm in 99 degree heat and was cloudy. I have a questionable rash on my shins now. The room was in the Grand Tower on the 11th floor above Hogs and Heffers and I could FEEL the base in the floor. I felt bad for those below me because it went on until 1am. The fan in the bathroom did not work. The shower was one small section of glass which meant the floor was always damp. There was housekeeping only on request. Ice buckets in the room but no ice machine on the floor. Only upside was the two female bartenders at the pool bar were very sweet and accommodating. It was my son's birthday and first time in Vegas and they made him a virgin pina coladas. Bottom line find something else in the Fremont Area. Our last night was at the Plaza Hotel. I regret not booking there first.

The 2 stars are for the nice housekeeping lady. I've stayed in many Vegas hotels over the years, having lived there for 9 years, making trips back, having family that works in them - and while there are pros to this hotel/casino - it's not my favorite. Our neighbors fought (loudly) the first night, and we discovered the sound machine was broken. They DID replace it upon request. I stayed at The D last year, which is even closer to the Fremont Street action, and was more quiet (plus, gave access to the Circa pools/Stadium Swim). The common luxuries at other hotels aren't there: coffee machine, mini-fridge, etc. This is a huge downgrade, especially when the coffee shop downstairs isn't convenient to your room, and getting anything takes eons. The pool area is decent here, with a mid-sized gym nearby. No Pelotons or anything, but enough to get the job done. The pillows sucked. There's no real bedding/duvet. My daughter and I are allergic to something they use, and broke out with the same rash. The light mirror in the bathroom was also broken - making getting ready really difficult. As other reviewers said, the lighting sucks. We ate at Freedom Beat for convenience, which was also pretty terrible. While the staff was nice, there was a char on everything, making it apparent the grill needed cleaning. Also, you have to pay before getting your food, which isn't a great sign at a non-buffet. While Hot N Juicy Crawfish is a nice plus, the incessant text messages about it were a surprise. All in all, I'd recommend staying elsewhere. There are so many options, and some might cost you an extra $20/night, but I promise it's worth it.

I just left the Grand Hotel last week and was very disappointed. The hotel is okay but my bathtub was never cleaned it was so disgusting! It was slippery with oil, hairs were stuck all over the inside of it and a dirty ring was around the tub. I just ended a brutal 4 month working experience out of state and all I wanted to to do was take a bath... But to no avail even staying there for 4 days and three nights never got to bathe. I went down to the front desk because no one ever answered the phones 4 times and they finally sent someone up at 7:30 at night the night before I left who just sprayed inside the tub it needs a deep cleaning it is so disgusting! They have no clue between housekeeping and management! The website says they have room service and they do not! I wouldn't have stayed there if I would have known. Do not recommend.

Location was great! Never stayed on Fremont Street before and I loved being able to walk around, drink, and not have to go too far to get back to our hotel. Our bathroom door didn't lock and the shower is the trendy style with only half a door. I hated it. Our room (7369) overlooked the pool and they blasted the music starting at 7am. All you hear is bass. It rattled our windows. Otherwise, the room was nice and clean. The bed was freaking awesome....so comfy and so wide. No mini fridge. I'd stay here again, but I'd choose a room that doesn't overlook the pool.

A group of myself and my friends came to the Grand Hotel pool deck for Pride Family Bingo. Their public parking is a down the street, and kind of expensive, with very little handicap parking. I think I saw maybe 3 handicap spots. The pool deck itself was super nice. Very big venue with a nice bar and a unique pool. Unfortunately, this event encouraged swimsuits to swim, but the pool was being filled the entire time. Security had let the hosts know that no one could get in the pool until it was completely filled. Within 3 hours of the event, the pool was never even close to being filled, which sucked. The actual venue itself is really nice though. So I would come back to hang out on the rooftop and hopefully next time be able to swim in the pool.

I normally stay on the strip, but decided to try staying downtown because the table limits are lower and there were a few restaurants I wanted to try. I like this hotel was not right on Fremont Street, but just a block away. This makes for a lot less people and crowds. The Grand lobby and casino is clean and much less smokey than all the other places. Got an upgrade to a renovated room and again was pleasantly surprised that it looked very fresh and clean from the hallways and doors and room. Beds were comfy and they provided 2 bottles of water a day. The down side was the crap soap they have, they were small circular discs that were like wax and didn't lather at all. The pool area looked fun, but it was not open since it's not the right season yet. The casino is great and have low limits all day, $10 craps all day, and on occasions they will have $5. The only other downside (if noise is an issue you for you) would be that you can hear and feel the late night music from Fremont St or some club nearby. The hotel knows this and has a basket of ear plugs as you check in. Fortunately, I can sleep through anything. If you don't know downtown is a bit more dingy, with a lot of homeless especially in the mornings, if you are on Fremont Street, there is always a lot of security, so it's pretty safe there. Overall, I'd give this place an 8/10.

I think stays get a bad rep on Yelp because people go out of their way to leave a comment if they had a negative review. We flew into Las Vegas and stayed for a week. We came here to visit National Parks and Las Vegas is a central point. We didn't want to stay on the strip as it was probably super crowded and loud at night. The strip hotels also are a bit older and the lobbies are grandeur but the rooms can be outdated. The hotel has the kindest staff! The rooms are very modern. There's a small gym and rooftop pool. We tried to check-in via the kiosk but it wasn't working. We went up to the concierge and she upgraded our room and added complimentary breakfast. The complimentary breakfast situation is a bit different than what I am used to. From 6am-12pm, breakfast is open for complimentary or purchase. You have to get in line and pick from coffee/tea/juice, danish/muffin/bagel, yogurt/cereal and a variation of fruits. There's also a complimentary parking garage right across!

LOVED this hotel!!! The rooms were NICE. The hotel is nice. The gambling area is nice, although not very big (which isn't a deal breaker for us). They have $1 Black Jack and $5 Craps which was very exciting and super fun!! They also have a yummy restaurant called Freedom Beat (see previous review) I stayed there in April 2021. And have since been back to visit, play and eat on my return stays!! Unfortunately, they took away smoking rooms so I probably won't stay there again (unless I can convince my smoking friend to deal with a non-smoking room). Haha

Stayed here on a Monday night after visiting friends for the weekend, wanted to do some cheap gambling and see old Vegas again. Room was nice. No shower door which was odd but clean and good location as long as you don't wander too far from the main area of Old Vegas... Was charged a resort fee that was about 80% of hotel rate. Pool was out of service so they knocked a few bucks off at check out. Free self parking here which is a plus. I liked it here and would stay again but the resort fees get excessive as this was over $100 for a Monday night stay. Considering the supply and demand for a Monday night i feel it should have been less expensive.