Quinton Smith
Google
**Update**
I’m happy to share that I was able to return to the wash, and the team graciously rewashed my car at no extra cost. I really appreciate Miguel and the entire team for reaching out and making things right. It's refreshing to see a company that genuinely cares and takes the initiative to ensure their customers are satisfied rather than overlooking an issue. I truly value that level of commitment and will definitely be coming back. Thank you all for your understanding!
**Original Review**
My visit to this car wash today was utterly disappointing. With the weather in Houston hitting the mid-90s and clear skies for the week leading into a holiday weekend, I determined it was finally time to get my car washed—a task I felt was overdue.
When I worked nearby last year, I used to bring my car to this wash at least twice a month, and they consistently provided exceptional service for a great price. There was once a straightforward fee for full service that included an exterior wash and interior cleaning, with optional add-ons for an extra cost.
Given that I hadn’t washed my car in a few weeks, I chose the "Super Clean" package, which claims to offer nearly a thorough detailing of the interior (minus carpet shampooing). I regret not taking a photo of the menu before leaving; I might consider returning if I'm in the area, but this experience has soured my impression significantly. The regular full-service wash is $27, while the Super Clean package for my Toyota RAV4 set me back an additional $60.
I was informed that the Super Clean package would take about an hour to complete, so I went to grab lunch across the street and returned as expected. Upon arrival, I found my vehicle near the back of the building with the front door left open, which was concerning. The young lady who checked me out gave me a thumbs up and claimed my car was finished.
As I approached, I noticed several stubborn spots on my vehicle. My initial assumption was that those would require extra attention at an additional charge. At first, I didn’t mind because I expected the interior to be spotless. However, once I entered my car, it was clear that the dashboard and some areas that had been dirty before my wash were still untouched. It was evident that I received nothing more than a regular full-service wash, despite paying for the Super Clean service.
I called the young lady back to wipe down my dusty dashboard, which had clearly been neglected. Given that I was in a hurry, I chose not to make them redo the entire car. Overall, I am outrageously disappointed.
I will not return to this establishment. It once was one of my favorites, but if there’s been a change in management or quality, it's unacceptable. Today's experience was incredibly frustrating.
Additionally, while they promote a free basic wash (exterior only) within 3 to 5 days after the service, I have no intention of coming back.