Michael H.
Google
I have been a loyal patron of Dr Sandwich for several years, generally satisfied with the quality and service. However, my most recent visit last Thursday fundamentally shattered that trust and resulted in a genuinely distressing experience for my party and me.
Five of us met for dinner November 27th on Olympic blv location and all ordered chicken dishes. The meal itself tasted fine at the time, but the aftermath was severe. The very next day, every single person in our group fell violently ill, suffering from severe diarrhea that incapacitated us for a full two days. Two days of our lives were lost to illness, a miserable and physically draining ordeal that was entirely preventable.
When I contacted the manager, Mario, to report this serious health concern, I was met with complete dismissal and gaslighting rather than the serious inquiry and apology I expected. This lack of accountability was incredibly disheartening.
To make matters worse, subsequent conversations with others in the community revealed that this is not an isolated incident. Other patrons have reportedly fallen ill, only to receive the same dismissive response from management. This pattern of denial in the face of multiple potential health hazards is unacceptable.
Given the management's refusal to acknowledge or address a serious issue that impacted five customers so severely, I can no longer, in good conscience, support this establishment. The quality of a restaurant must extend beyond the initial taste of the food to include rigorous safety standards and a management team that takes customer well-being seriously. Until that changes, my friends and I will be taking our business elsewhere.