Erik G.
Yelp
We arrived a bit before noon on bears sunday. We were a party of 4. Our server was Marseille ( spelling ). We placed our order with about 11-12 minutes left in the 1st quarter. At half time, our food still hadnt arrived. When we asked our server, she said the kitchen messed up our "ticket". So we asked, how much longer, and she said about 15 minutes. Well, we didn't get our food until end of 3rd quarter. The food was cold, unfortunately. Our server was walking by during our 3rd quarter wait, and she had 2 drinks on her tray that she said another table didnt want, and she offered them to us ( odd ). We did eventually get a manager to come over. She informed us that she did look at our ticket and realized how long our wait had been and immediately apologized and comped our meal. It seems this has happened a lot according to yelp reviews. The atmosphere was promising and I did feel like I was in good ole vegas, but the service is lacking, terribly.
I'd also like to mention the greeter/host when I first came in. I got in line to check in for my reservation. There were two young ladies in front of me, they didnt have reservations so they were told to step aside for their wait. So I stepped up as next in line, and the greeter/host looked right past me to the two gentlemen behind me and asked what was their name for their reservation. Both of the guys looked at me and said, " well, he was here first. Sir you go ahead, you were standing here first". At that point the young lady looked at me and greeted me and asked for my last name, I said" That was very bizarre that you looked right past me". I laughed it off, gave her my name and was escorted to my table by someone else. I am a middle aged african american male, and the two guys behind me were possible college aged white males. I'm glad the guys spoke up for me because I thought It was all in my head for a second. My visit was 11/10/2024 and I entered around 11:55amish. I had a blue bears pull-over on. I've had this happen once before and managers did call me to ask specifics, so that they could review tape. They later called me back and confirmed what I mentioned. So I left the description of what time I was there and what I was wearing, so that hopefully they can watch the bizarre encounter with the Host/Greeter.