Michelle D.
Google
Dear Management of Dragon Gate,
I am writing to express my deep disappointment regarding an experience my daughter and I had at your restaurant last night. I have been a loyal customer of Dragon Gate for over twenty years and have always spoken highly of your food. It has been one of my favorite go-to restaurants for takeout and Uber Eats orders. I even had the opportunity to attend one of your Chinese New Year celebrations years ago with former Mayor Ortis, who often spoke highly of your establishment.
Unfortunately, our recent visit was extremely disheartening. It was the first time my daughter and I decided to dine in rather than order takeout. From the moment we were seated, we noticed a clear difference in how we were treated compared to other guests. As we observed other tables being set for Asian patrons with elegant dishware and beautiful, colorful hardcover menus. It became painfully clear that we were being treated differently because of our appearance. My daughter and I felt humiliated, unwelcome, and deeply disappointed that such behavior would occur in a place we have long supported and admired.
We were given paper takeout menus instead of the hardcover menus that other patrons received. Our table was set with paper napkins and a small, worn bowl containing fried noodles and dipping sauces, while other tables occupied by Asian patrons were provided with white China dishes, tea cups, and cloth napkins.
When I asked our waitress why we were not given the same menus, she replied that the hardcover menu was for “authentic Chinese food.” I explained that we had come to enjoy authentic Chinese cuisine, yet we were still not offered the same service or options. Her limited English prevented further discussion, but by that point, both my daughter and I felt uncomfortable, singled out, and discriminated against.
It was deeply hurtful to experience this type of treatment, particularly in a place that I have supported and recommended for so many years. As a customer of Hispanic descent, I felt unwelcome and disrespected, and it was painful for my daughter to witness such unequal treatment. Last night, however, was my first time dining in, and sadly, it will be my last.
I am sharing this not out of anger, but out of disappointment and concern. No guest should ever feel excluded or treated differently based on their appearance or background. I hope you will take this matter seriously and ensure that all your staff provide the same level of hospitality and respect to every customer who visits your establishment.
Thank you for your time and attention. I would appreciate a response acknowledging this issue and any steps you intend to take to prevent this from happening to others.