Eric R.
Yelp
Dragons Alley Coffee - First Visit, Last Visit
I visited Dragons Alley Coffee for the first time and had an unsettling experience with a woman who seemed to be in her early 40s, likely the business owner, partner, or investor. I ordered my usual: 6 shots of espresso over ice. She struggled with the computer and quoted me $12. When I asked the price per shot, she said $2. I pointed out that this was expensive compared to other local coffee shops. She insisted she had done a market comparison with places like Vesta Coffee and Bungalow, claiming $2 was standard.
I told her that wasn't what I had been charged at those places. She responded, "I could be wrong, but the last time I checked it was $2." I decided to change my order to a 32 oz Ice Americano with 4 shots and no water. Her reply? "Oh, you found it to be cheaper. I'll change it on the computer as soon as you leave. Consider yourself lucky."
I was shocked by her combative attitude, especially since I remained polite throughout our interaction. I've occasionally faced minor issues with my 6-shot order at other places, but never to the point of an argument--not even with frontline staff. Her comment about how I should feel "lucky" was particularly offensive. How am I lucky when coffee around town costs anywhere from $5 to $7?
Having lived here for over 20 years and visited almost every coffee shop in the Valley, I confidently say this experience was unacceptable. Please, don't argue with your customers and strive to do better.