Kimberly G.
Yelp
Last night I was taking a red-eye out of SFO and had some time to kill, so my sister and I stopped at Drake's Brewing Co. Flyaway for a drink. Unfortunately, the bartender's behavior left me shocked and disgusted.
We patiently waited at the bar while he slowly closed out two customers' tabs. Nearly ten minutes later, when we asked if we could order, he rudely told us they were closed (it was 10:58, not 11:00). He reluctantly agreed to serve us, but with an attitude that made it clear we were an inconvenience.
After paying, I still chose to leave him a $2 tip, despite the curt service. Instead of showing professionalism, he began harassing us. He made repeated negative comments, kept walking by our area shaking his head and muttering under his breath, picked up my sister's $20 bill off the counter and said "this should be my tip," He said I stayed open and served you and you give me a $2.00 tip? At one point even lifted my drink while I was only halfway through it to ask if I was "done," before putting it back down. He had absolutely no business touching my drink.
When I asked him to stop, he taunted me by sarcastically saying "I love you," and even complained about my bag being on a chair. By this point, his behavior made me regret not giving him a zero tip in the first place.
This was completely unprofessional and hostile behavior. A bartender is in a customer service role -- if you're unwilling to serve people respectfully, you should not be in that position. I have no doubt that if I were a man, I would not have been treated this way.
I rarely leave reviews, but this was such a disturbing experience that I felt compelled to document it. I sincerely hope management addresses this immediately because no customer should ever be treated this way. Yelp should have a 0 star