DRB Homes Houston Division

Due to the poor construction and lack of integrity of the construction manager Haley, I would NOT purchase a home through brightland homes. My entire home buying experience was ruined due to Haley. She ignored 80% of the issues that we brought to her attention during the initial walkthrough by waiting until THE MORNING of my closing date to tackle the issues. Also, while rushing to fix the issues, the construction team put a hole in my soffit, creating another issues on top of the issues that were already present. I had to push my closing appointment back twice and the issues still weren’t fixed. But it gets worse, Haley gave me her word that she would fix the soffit back to its original state but she quickly went back on her word as soon as I closed. Haley stopped answering the phone and replying to texts as soon as I closed. I had to reach out to the sales rep Katie, corporate, her manager Don, and several others just to get work completed on my home that should have been completed after the initial walkthrough. The issues eventually did get fixed but it took screenshots, threats of poor reviews, and reaching out to corporate JUST to get Haley to fix my home. It took 29 days AFTER closing for my issues to be completed. There were times when Haley and I would agree on a date to work on my home and not only would the crew not show up, she wouldn’t even have the decency to communicate that they wouldn’t be there with me. A complete waste of my time. I had to take off from work just to have my time wasted and nothing completed on my home. You would honestly think that a construction manager would take pride in their work. I even had cemented footprints in my driveway. I had to have my driveway ardexed it looks so bad. As a construction manager, it’s clear that she isn’t taking time to actually walkthrough the homes herself to ensure quality. I do want to give a shout-out to Katie M, the sales rep. She is a rockstar. She is an asset to brightland. She deserves 5 stars. When Haley started ignoring me, Katie acted as a middle man for communication between Haley and I. And she didn’t have to do that but she did because she truly cares about the customer. In summary, I would not recommend brightland until they hire construction managers who care. And if you do decide to work with them, make sure you do a thorough walk through and do not close until you are completely satisfied. I wouldn’t wish my experience on my worst enemy. It’s sad that one person can make the entire company look bad, but Haley you were successful in doing that. Bravo. Thank you to Don and Katie for being stand up individuals.

Extremely Disappointed – Major Structural Concerns Ignored by Brightland Homes I am writing this review as a licensed real estate agent with over a decade of experience in the industry, and I feel compelled to share my deeply disappointing experience with Brightland Homes. At the 11-month mark of our home warranty (November 2024), we discovered two significant linear stairstepping cracks in the brick and mortar along the back and right side of our newly built home—totaling over 40 feet of damage. These types of cracks are commonly associated with foundation movement and can be indicative of serious structural issues. We submitted a warranty repair request promptly, expecting the builder or their warranty company to investigate this properly. Shockingly, they refused to send a structural engineer to evaluate the damage. In response to their inaction, we independently hired three reputable foundation companies, all of whom confirmed that the damage was not merely cosmetic and recommended structural support piers in addition to costly cosmetic brick and mortar repair. After months of waiting, in April 2025, we finally received a response letter—simply stating that the cracks were “normal” and that no action would be taken. This is not only dismissive, but grossly negligent. Cracks of this magnitude in a brand new home are far from normal, and to ignore multiple professional evaluations recommending structural repairs is unacceptable. This situation has placed a significant emotional distress and financial burden on us for a problem that clearly stems from construction or site preparation deficiencies. As a real estate professional, I now have a legal and ethical obligation to disclose this issue to any potential buyers, colleagues, and clients, and I fully intend to do so. I strongly caution anyone considering purchasing a home from Brightland. They have demonstrated a clear unwillingness to take responsibility for construction-related issues and have provided an extremely poor level of customer service during the warranty process. A new home should bring peace of mind—not thousands of dollars in repair estimates and zero support from the builder. This has been an incredibly frustrating and costly experience, and I hope others will take this into consideration before moving forward with Brightland Homes.

I am a local realtor and been in business for 30 years and I not only found Gehan Homes to be of superb quality with the attention to details and innovative amenities to take care of the homeowners desires and those they didn't know they would want (hurricane shutters...Rock Stars)! It was an added plus to work with the sales counselor Lisa Burrows, she was attentive, caring and went beyond to make my clients happy and their dreams + desires come true. Kudos Lisa and Gehan!

Title: Disappointing Customer Service from New Home Builder I recently purchased a new home from a reputable builder with high expectations of quality craftsmanship and excellent customer service. However, I am extremely disappointed with the lack of response and assistance I have received from the builder when it comes to addressing issues that are supposed to be covered by the warranty. From the moment I moved into my new home, I noticed several issues that needed to be fixed. These issues ranged from minor cosmetic defects to more significant structural concerns. As a responsible homeowner, I promptly reported these issues to the builder's customer service department, expecting a timely resolution. Unfortunately, weeks have passed, and I have yet to receive any meaningful response or action from the builder. The lack of communication and follow-up from their customer service team has been frustrating and disheartening. I have made multiple attempts to reach out to them via phone calls and emails, but my requests for assistance have been consistently ignored or brushed off. What is even more concerning is that these issues fall within the warranty period, which should guarantee prompt and efficient repairs. It is disheartening to see a builder that prides itself on quality homes and customer satisfaction fail to uphold their end of the bargain. The lack of responsiveness from the builder has caused me significant inconvenience and frustration. I purchased this home with the expectation that any issues would be promptly addressed, especially during the warranty period. However, the builder's negligence and disregard for their customers have left me feeling helpless and taken advantage of. I believe it is important for potential homebuyers to be aware of the poor customer service and lack of accountability demonstrated by this builder. It is crucial to thoroughly research and evaluate a builder's reputation and track record before making such a significant investment. In conclusion, my experience with the new home builder's lack of response and assistance in addressing issues covered by the warranty has been extremely disappointing. I hope that by sharing my experience, other homeowners will be cautious and demand better customer service from their builders.

I have to start by saying Brighland Homes doesn’t care about their customers (especially people of color). I have been looking to purchase a home for a while and finally settled for Brighland homes. Because of the short duration of the contract, during our final walkthrough, my realtor asked if I can get an inspection after the fact and if the builder will cover any repairs from the report. The construction manager said “Yes” that repairs will be covered as long as it is under one year. To make the story shower, after moving in, we realized the AC unit what was placed right outside the master bedroom was making loud noises and we couldn’t sleep. I submitted several warranty requests and the builder will not fix it, instead they said the AC manufacturer has to repair it. We called the AC installer who told my family that the builder was informed not to install the AC right by the master bedroom, but they refused to listed and had them install where it is currently located. From speaking to other neighbors who purchased Brightland homes, they said they had the same issue and had to complain to corporate before the builder agreed to relocate the AC unit. I have tried several times to get this unit relocated so we can sleep peace, but nothing is working. That’s why I think the builder treats people of color quite differently. This has turned out to be the worse home buying experience and I will never recommend this builder to anyone I know. My realtor has tried to make several contacts with the sales consultant, but it seems he doesn’t care to help either. Brightland homes is terrible.

My husband, daughter and I were wanting to purchase a home. After a month of going to dozens of locations with our realtor, we happened across Brightland Homes. There was a new house under construction we wanted to look at. The office closed at either five or six and we got there about fifteen minutes before closing, but the builder, Marcus Smith, refused to end his work day on time. That means, he introduced us to the community, drive around with us to look at several houses with different floor plans, answered every question we had, and told us he would meet us the very next day we had available to do more walkthroughs. Our initial impressions were great! Not only was the community beautiful and the houses were very pleasing to the eye, (the variety was awesome too), but the professionalism and attention given to us by Marcus made us feel warm and welcome. That first day we knew we wanted to live in this community. Over the next month he worked hand in hand with us, frequently responding to our queries after hours when necessary, and went above and beyond to make us feel comfortable with our purchase. To be honest, my father purchased the house for us from Florida, and is a difficult person to work with at times, but it's understandable when you are paying cash for a house sight unseen. He had to rely on me, my husband, and Marcus to give him all the information necessary. Fast forward to the day I had a third party inspector from Redfish Inspections, James, whom we used to inspect a different house that we ultimately did not purchase based on his meticulous job, (thank you, James!), and we were met by Craig Karisch, the Senior Construction Manager. He was an INCREDIBLY busy person, and his phone kept ringing, but it didn't bother us at all, because he took time out of his very busy day to stop in when he didn't need to. (A testament to how accommodating he is.) Three house was not completely finished at that time, but he still listened to us and the inspector about our main concerns, even over things like shrubbery. Most people would shrug it off, or say, "I'm sorry, but we have to use the plants we need to to fulfill our obligation to the HOA," but I was allergic to one of the plants used, and he bent over backwards to have the landscaper go back, take out the two large shrubs, and replace them with a non-blooming substitute. Holy cow! Fast forward to the blue tape walkthrough, and he spent about an hour and a half two two hours going over every single inch of the property, even pointing out minute things we missed that he thought could use some finesse. The house even had a bunch of cosmetic things marked before we even got there. He even scheduled a portion of the driveway to be repoured because it wasn't up to his standards. Even everything was all said and done, EVERYTHING was taken care of! Fast forward to the day we move in. We were hot from the big move, so we took cold showers. We didn't realize the gas wasn't working yet. There has been an issue and outside parties turned the gas off to work on the line, but neglected to turn it back on. Then, several days later, we had a note on the door from the city saying there was an issue and the gas was turned off for repairs. About six days in, we had issues turning on our hot water, and I called Marcus late Sunday night to let him know we had no hot water for us and our fourteen month old daughter, and he directed us to the numbers they posted for us. I did get in touch with the people responsible, and scheduled an appointment for 3:30 on Monday to have them come out and check. However; Marcus notified Craig unbeknownst to us, and Craig arrived earlier on Monday, figured out that our gas was never turned back on, flipped in on, and even went up in our attic to make sure the pilot light was on for our water heater! I cannot say enough for how wonderful our experience was, and the dedication of the team in the development, to make sure we were 100% satisfied with every aspect of our purchase, even after their obligation had ended. A+ service, highly recommended!

We had a wonderful experience with Katie Mingino, sales counselor for Brightland Homes - Park at Eldridge, Sugar Land, TX. Katie was very professional, client oriented, and friendly. Katie demonstrated thorough knowledge and she was always up to speed on developments in her community Park at Eldridge: she knew off the top of her head which lots were still available to build on, which floor plans were being built on the respective lots, building timelines, lot premiums, structural upgrades, design center options and upgrades, elevation etc. She was always aware of the many discounts and promotions being pushed down from management. Furthermore she had excellent coordination skills with Brightland’s in-house financing/lending team. Overall it was a pleasant and wonderful experience thanks to Katie’s professionalism and dedication. I would certainly refer friends or family members to Brightland with Katie Mingino, without any hesitation. Looking forward working with Katie again in the future. Thank you for the excellent customer service Katie! You’re the best

Karen Howell was amazing! She made our experience as first-time home-buyers easy and enjoyable. Despite the fact that I was just always on the phone during meetings, Karen was so helpful, gave great information and detailed explanation about the floor plan we chose. She always updates us about the progress of the construction of our house. She is simply the best sales counselor! We would happily recommend Karen to others! Lily and Sam