USVI Charters - Dream Yacht Worldwide

Wonderful company, great staff, lots of nice new yachts. We sailed out of St Thomas and had a wonderful week exploring the Spanish Virgins of Vieques and Culebra. Not sure about the other bases, but the USVI base is A1+. Highly recommended!

Just completed a one week charter through DYC's base on St. Thomas. I cannot say enough good things about the staff, both in the office and on the dock. They were very responsive to our needs. Our 40' catamaran was super clean and in great shape. I would not hesitate to charter here again.

Dream yachts has been our choice of Charter Companies for years, and the team in USVI St Thomas takes honors for the best of teams! Thanks for the great boats and joyful vacations Dream Yachts

My family of four had a number of boat and customer service issues with our charter out of St Thomas that significantly impacted our enjoyment of the trip. I highly recommend chartering in the USVI, but I suggest that you do it with another chartering company. The issues broadly break down into two categories: 1) service/support issues at the base; and 2) maintenance issues with the boat. Service/Support at the Base 1. Checkin was at 5 pm, but our boat was not available until after 6 pm 2. The aft head was backed up on embarkation. This was raised as an issue while at the marina (as the head was smelling), but was told it was fine. Shortly after leaving the marina, it became completely non operational. It took two days, 10+ calls, and several no-shows from the chase boat before it was resolved. 3. We received no formal boat or chart briefing. The supposed briefer showed up at the boat an hour later than scheduled and showed no interest in providing any information that wasn’t specifically asked. He seemed inconvenienced by my questions (probably about 10, so not unreasonable given that no information was offered proactively) 4. The linens on the boat were stained. Half of our starter pack was missing. 5. They only had one electrical cable at the dock. That meant that we had to choose between air conditioning and charging our battery, but not both, during our night in the marina. On top of that, the battery had not been fully charged prior to our arrival. 6. There were a whole list of boat issues (some listed below) that needed to be cared for prior to departing the marina that were only accomplished through repeated nagging and follow up. As a result, we did not leave the dock until 12:30, 3 hours after our scheduled debrief. It was only through active follow up with multiple staff that we were able to leave even at that hour. 7. Upon return, we were forced to hold outside the channel for 75 minutes as there was not a slip available for our boat. We had given the requested 30 minutes notice of our arrival, so there should of been plenty of time to prepare. During this time, communication was poor and unprofessional Boat Issues 1. The stove grate was broken as was the gimbal lock. They jury-rigged a fix, but the oven was still unsafe to use unattended. 2. The forward hatch was broken and would only close to “vent” and not “sealed.” As a result, our bedding in the V berth was soaked when we encountered some swells. Sleeping with wet bedding is not terribly comfortable 3. The cockpit table did not raise and lower well and stopped functioning completely on day 2. This is something that should have been addressed with regular maintenance. 4. A functioning extended mooring hook was not provided 5. The house battery reading was broken and alarming the entire time. We had no ability to know how much charge remained, making it very difficult to manage the fridge and recharging. As a result, some of our food went bad at the end of the trip. 6. The air conditioning did not work in the aft cabins 7. Safety issues: functioning anchor snubber not provided; no length markings on the anchor chain, no Life Throw. 8. There were numerous other issues with the boat that were either addressed (at the expense of waiting around and lost cruising time) or were just annoying. That being said, these issues all seem to add up to a lack of regular and systemic maintenance on the boat (acknowledged by personnel at the Base). In dealing with these issues during and after the charter, the base manager was rude and showed no accountability. “We are really busy” is not an excuse, particularly when all arrivals and departures are all scheduled in advance.

Just finished a very enjoyable 10-day charter with Dream in the USVI. Chartered a 5yo Lagoon 52F. There were several issues with the boat when we got it, mostly from it being an older boat. It was also rigged for 220v, and we hadn't realized that (even though it was in the "equipment list") and didn't have plug adapters. Dream Yacht Charters, and the base managers, Chris and Kizzy, went out of their way to make things as right as possible. Even so, there were some small mechanical and technical issues that were not so great, so 4 stars instead of 5. Not any fault of the people at Dream who were all excellent, but simply drawbacks of an older boat. Also, people usually do not report the things that broke or stopped working on the boat at the end of their charters, probably fearing that they will be charged. But if people do not TELL the company what is wrong, it is darn hard for them to find everything and fix it. Folks, give them a detailed, full, list of anything you find. Even the things we technically broke, they did not charge us anything for and were really grateful for the punch list of things to repair. Finally, one really, really excellent thing about Dream Yacht Charter USVI is that they will send a crew out to the boat in the outer channel and bring the boat in and handle the docking. As any sailor knows, this is one of the most anxiety provoking aspects of any trip, maneuvering a large, and largely unfamiliar, boat in tight quarters. What a gift it is to simply turn it over to the base and have them handle this aspect. Major kudos to the team there in USVI! Did everything go perfect? No. But, if you expect perfect, stay away from boats and boating.

Terrible experience with these guys. 1) the customer service, specifically with Ashley is a train wreck. They’re rude and difficult to work with. 2) the boat wasn’t clean. Stains everywhere. Had to reclean the boat ourselves. Not even sure what the $380 cleaning fee is for because you basically have to do half the work when you return to base. 3) so many broken things on the boat. 4) they are scam artists. Our charter began on a Saturday. When we arrived we were told that we would debrief “sometime Sunday” and could leave after our debrief. To leave Saturday, we had to pay another $570. 5) upon arrival, we did a debrief where everything was checked. Then I was charged again for the holding tanks not being empty. We specifically called out that the gauges weren’t working and that we had dumped them both the morning before and the morning upon arrival. No response. Having to fight them with my Amex now. Overall, terrible experience. I would avoid this company at all cost.

Completed a 1 week charter of a 40' Cat yesterday.....good news is we had wonderful weather and a great tour around St. John. Bad news is the boat and this company was really bad to deal with.....for the money, I have to believe there are better options. A couple examples: The boat was not ready at the 5pm Friday embark time on 1/22 - for many customers - lots of upset people at the Compass Point office / docks. We didn't actually get to embark till will after 6pm and got sick of the office staff telling us they were so, so busy....really? None of these reservations were a surprise, right???? Then, the briefing on Sat, 1/23 was supposed to happen by 9am - didn't happen till after 12pm, despite many promises that "someone was on the way"; Then, we set sail and find that the navigation lights and anchor lights were all out, never could get them to work. When we contacted Dream Yacht, during our trip, to alert them and ask for assistance, we never heard back (via text, phone or email); the paddle board and kayak we paid extra to have on our trip, were not loaded on the boat till we went to the office to escalate; the dingy fuel line was cracked and the dingy stopped working on day 3 of our trip (until we improvised a fix on the line); one of the cabins had dirty dishes in the closet; etc, etc.....I actually have several other items.......now, to their credit, Dream Yacht has made an effort to make it up to my friends by giving them a price break on another rental. But, that seems too little too late......be careful and check around - there have to be better options.

As the operators of Seas the Day Charters in the USVI, we have had several interactions with Dream Yacht Charters here. They have been terrific to work with. When one of our catamarans went down for service, as happens sometimes, Dream Yacht Charters stepped up and were able to provide us with a catamaran rental within a few hours to service our private day charter guests. We appreciate their assistance and kudos to Erin and Erve.