Lauren S.
Yelp
Upon check-in, the gentleman at the counter was extremely rude--as if our mere presence was disrupting his day. Further, we had no reservation on file with them--even though we had booked the room in April. Our room left little to be desired: a non-smoking room that reeked of cigarettes, a coffeemaker with old coffee still in it, a TV that only worked on 7 stations, a broken telephone that was covered in a strange oil, carpets, walls, and mattresses covered in cigarette burns, holes in the walls, curtains that were being held up by tape, an AC window unit that didn't work properly, a bathroom that had barely any light and a broken shower head, and stains all over the sink and floor, and finally, under the bed was so unclean, I refused to go barefoot anywhere in the room. It was clear the lock on our door had been screwed back into place indicating our room was either broken into at one point, the door was busted open, or both.
Fast forward to Friday night. We arrive back to the hotel from the festival around 1am. Late, yes, but we were told there would be someone on call or at the front desk 24 hours so we needn't worry. Upon arrival, lo and behold, our room key doesn't work--the room key that opens the room that had all of our clean clothes and non-sweaty festival things in it. That room. I thought this was some cruel joke my cousin was trying to play on me but sure enough, our (recycled) swipe key didn't work. We head to the front lobby and find the door locked and no one at the front desk. We called, yelled, banged on the door, and made as much noise as possible. We ended up, after an hour and a half, having to call the non-emergency police number and a nice officer (shout out to Officer Bearman) showed up. He informed us the owners live there and were there (he knew their car)--they just weren't answering. He also told us that as soon as we gathered our belongings, we needed to leave the hotel immediately as there is a long history of safety concerns with both the owners and patrons (he didn't go into details). Long story short--he ended up escorting us to a Quality Inn around 4am and we booked a room (for 7 hours...) which was the equivalent to what we had already paid for three nights at the Driftwood.
When we arrived at the Driftwood the next morning, we encountered the same man we had when we checked in on Thursday. We got our room key fixed, gathered our belongings as quickly as possible, and put everything in the car. I went back to the front desk to explain to them how unsatisfied we were, that we were checking out early, and request we be refunded for the night we were locked out and the night we wouldn't be staying (I didn't even demand the first night back!). I was very cordial and polite. Being that there was a language barrier, I was getting nowhere with the gentleman (he actually thought I wanted to book another night) at the desk so I asked if there was anyone else I could speak to that could help me.
Not more than thirty seconds later, a disheveled, sweaty man in a greasy, stained undershirt comes out and asks what the problem is--"WHAT'S YOUR PROBLEM? You from room 31?! We clean it already, no more problem. Go."--assuming I was the customer from room 31. I explained to him what had happened in the same tone as the first gentleman and he proceeded to speak to me in the most disrespectful derogatory way I've ever been spoken to. As soon as I mentioned we would be leaving and asked to be refunded for the night before and the upcoming night, he began screaming at me in the lobby about how he didn't believe that we hadn't slept there and that we were just being brats and princesses who always needed to get their way. And also informed me that if we didn't like his establishment, we could leave. Mind you--they have security cameras they could look at, I have the officer's name and badge number they could speak to, and have clear record of us calling them over and over. Yet still--this man had the audacity to speak to me as if I was so below him and called me names, questioned my character, and kept slamming his fists and hands on the front desk and walls. He ended with "YOU IS CACA--NO REFUND. NO MATTER IF IT ONE NIGHT OR SEVEN--NO REFUNDS. LEAVE. NOW,". I informed him I would be writing a review about my experience, filing a complaint with the better business bureau, and contesting the charge with my back. He continued to scream at me as I walked out that he didn't care what I did--I was "caca" and "not too smart" to accomplish such tasks; the money was already his and would not be taken away. I, fearing for my and my cousin's safety, got into my car and got the hell out of there.
I honestly wish I could give this place zero or even negative stars because even one is being way too generous given the shit I had to put up with. Between the lack of cleanliness, the shady characters strolling around the perimeter, and the men managing it, you'll regret ever staying here.