DSW Designer Shoe Warehouse - Newly Remodeled

The options are really nice. But it feels like the price range for in stock shoes is primarily the $60-$90 range. If you're looking for a budget sneaker (low), or a specific Stacy Adams dress shoe (high), you might be outta luck. Online they'll have more options. I prefer to use them as the pickup location for ease of returns if I don't care for the fit of the shoe.

=====NOTE: Please read UPDATE Bellow===== What is the point of a physical show store that does not help you locate a shoe in stock? I have had previous great experiences at dsw shoes here, but this visit to the store veterans day weekend had me feeling I was at Delta parks Walmart. It's probably the first time in my life that I went to a shoe store and asked if they could help me locate a particular size and staff declined to help. I have a particular difficulty reading the small numbers on a different boxes of shoes and was hoping someone could help with that but I guess that's not their job anymore. I guess shopping online really is better in all ways than going to a physical store these days even for shoes. I used to enjoy shopping for shoes every couple of months at this location. This experience left me soured on that. It all ended up being okay as I went to the website and found the shoes online for $48 less then at the store location. Maybe security should help out with the sales as they seem to actually be a bit more helpful than the actual store staff. Still, DSW online was 👍. UPDATE: Came in on a Sunday. Here is a PRO TIP: 1. Go to DSW Online. 2. Sign up for the online offers. 3. PROFIT! My advice in the store? TALK TO THE WOMEN THAT WORK THERE! Not only were they SUPER HELPFUL today, I was able to pick up my order in less than an hour MIN of Ordering! WOW! Fantastic! This is the BEST way to get $200 Shoes for a 1/4 of the cost online. Even Merrels own Website can't beat DSW shoes source! I have to change out my shoes often due to a foot injury, so I have to buy shoes every other month or so as the soles wear down in crucial areas. And DSW makes it a no brainer! To the Tall GIrl working at the front counter, you saved the day! THANK YOU!

This is one of the best shoe shop. Staff is very good at customer service. One of staff member Allen helped me choosing the right size and explained about wide varieties and also he was there till I am happy with show pair. I really appreciate his service I would recommend DSW to my friends

I came in last night and ended up finding a pair of shoes I loved that were on sale but wasn’t going to be able to get them at that time so I wanted to see how long they’d be on sale for. The manager Michael was so helpful and kind and spent time looking up the answer to my question and also offered to keep them on hold for me. The holiday season is so busy and stressful for people working retail so to come across someone who despite the chaos of shoppers on a Saturday leading up to the holidays, he went out of his way to help me and more so, did it with the patience and energy of a slow shift during a regular week day and that type of service (especially during peak holiday season) doesn’t go unnoticed or unappreciated in my eyes. I will definitely look for my future shoes at this store in particular because of this one interaction. Thanks so much Michael, that store is lucky to have someone like you in a managerial position.

If you’re a black man you might as well not shop here. You won’t be treated with the same basic customer service that white shoppers are given. During my entire shopping experience here, the security guard (bald, wears glasses sometimes) kept pacing back and forth watching me like a hawk. Only I received this unwanted and unjustified treatment. I was the only black male in the store. You do the math. When I went to the cash register the girl who rung me up asked if I found everything okay, to which I replied, “Not really.” She said, “Uh oh” and I told her, “I felt like I was being profiled.” She became silent, ignored my response, and proceeded to ring me up. As for the security guard? He stopped pacing back and forth and “making rounds” after seeing me get on the line to pay. When new customers (they were white) entered the store, he was friendly with them and stood stationary by the door, then began tapping on his phone without a care in the world. No making rounds anymore. Interesting. That was not a coincidence and this location needs to do better. America needs to do better. Attached is my receipt showing the total amount I spent during my shopping trip. Every single staff member in there needs sensitivity training. Especially if you’re a security guard. While you’re watching me to see if I’m stealing, someone of a lighter hue is probably making off with the whole store.

The manager needs some serious training in customer service all the way down to the lowest staff. If can give less than one star for rating, in a heartbeat I would. Will never return or oder from here ever again. I placed an online order to be picked up at this location. The order had a free mini bag that was ready for pick within a short time of placing the order. The shoe was going to be delivered in 4-7 days. So I waited to pick up both since the instructions said I had 10 days from the order. I go to pick up and the shoes is the only item on my order. I ask for the bag and the girl says it was canceled. So I ask for a manager who walks up doesn't even acknowledge there's a customer standing there. Says no to the bag. I say why would I make two trips for one order. Plus the order took 2 days longer than it originally was scheduled for. She says bc you gotta an email to pick it up. I say can you give me another bag to make your customer happy. She shrugged her shoulder and walked away. So I returned the whole order and will never return or order from DSW ever again. These store will not be open long with this level of service. These employees do not care about profit or service or their paycheck and should be fired. DSW, if you are going to play in the online space, you better have your process cleaned up AND your staff well trained. Zappos will be much more deserving of my money.

I wasn't expecting a lot when I went into a discount shoe store, I still left disappointed. Customer service was very poor.

restroom policy is not good. can’t even use if you’re a customer. They send customers to neighboring stores to use their restroom. seems kind of like they don’t want your business. no problem. never going back. this is not a workable policy. takes a long time to try on shoes and they used to let customers use the restroom. i guess i used to shop at dsw.