Kelly M.
Yelp
As of the date of this review, Terminal 1 is a hideous maze of old, outdated, run down, added onto paths with no cohesivity. This was seriously the saddest, ugliest airport terminal I've ever seen.
Terminal 2 is MUCH nicer, modern. However, completing check-in, bag check at Aer Lingus ticket counter was a nightmare of inefficiency. We weren't allowed to do online check-in the day before since, I believe, they were required to view our passports - not sure though. We got in line at 8:10 and there were probably 40 people ahead of us. We finished up there at 10:15 - 2 HOURS LATER. We had filled in every required thing online prior to getting too the airport. Yet, we were asked at the counter for our home address and phone numbers, which the ticket agent had to type into some system because she didn't have the info even though all of it was provided to Aer Lingus MONTHS prior when we booked the tickets.
Security checkpoint was a total Sshow. I get it that it's a safety thing. However, many many people ahead of us were completely clueless that liquids needed to be in a quart size bag and removed from carryons, clueless they needed to remove watches, belts, coats, etc. Dublin needs to do a better job in those lines telling the clueless herd how to get their poo in a pile BEFORE they reach the conveyor. In addition, the guy manning our line was OCD or something - making people overly organize their things in the bins into quadrants just perfect. Other lines around us moved much faster. I've never seen anything like it anywhere.
US Customs and passport control performed in Dublin was quick but still took time and people had to do all the same over again 5 minutes after Dublin security (remove liquids, put stuff thru x-ray, etc.). Why on earth can't US Customs preclearance and Dublin security join forces, be COMBINED with dedicated lines for US destinations? And have people only go thru that fun ONCE. The clueless had no idea they'd have to do A US security check 5 minutes after the first one. So, they had put back on their watches, belts, coats, etc. which then had to be removed AGAIN.
After all that, we actually managed to make it to our gate around 11:15 for 12:00 flight.