Q T.
Yelp
Hello, it's unfortunate for my message, but on 7/1/24 at 8:05 a.m., I came to purchase donuts. When I walked in, I went to look at the donut fryer because I always like to see them being cooked. As I looked, I could see that there were donuts that had already been made at the end of the fryer. The donuts did not look like the normal donuts I usually see they were very dark so I looked over at the grease I could see smoke coming from the grease and it was extremely dark as well! So, when it was my turn to place my order, I asked why the donuts appeared that way and what was going on with the grease, because it looked really old. The supervisor/manager (not sure of her name) said that the grease did need to be changed, but the dough was fresh. So, I asked if she was going to change it? Her response was no she didn't have time to change it, but the donuts are perfectly fine. Due to me not wanting to discourage the other 2 customers that were there I said okay, thank you and walked out. So, that I didn't discourage the other customers I called into the donut shop and explained how I was really disappointed that I drove that far and that it's unacceptable to cook any food in old bad grease. She then proceeded to say she added some grease to what was there, that it was a busy weekend, that the schedule to change the grease was every 2days, and that she didn't have time to change the grease that she's down to 1 fryer. I asked how she could add new grease to old grease and that she could get someone sick with the way the grease looked. She proceeded to say that she could make me some donuts in the grease that was there, and I could taste them to see there's nothing wrong with them. I asked her was she serious and if I could speak with the manager? She stated that she was the manager for the day so I asked for the owner, and she just said she would pass on my concerns but didn't take any of my information. The conversation and how the food looked was a bit disturbing, not to mention when I came in there was a gentleman there and his order was being made (drinks, donuts, etc.), but I wasn't greeted nor was I asked if I was ready to place my order, but a woman who came in after me was! The lady that came in after me said I know you were here you can place your order 1st! I am extremely disappointed with my experience at Duck Donuts in Libertyville this go round! I usually don't write reviews, but I tried to give the courtesy of calling and as a manager you shouldn't have a bunch of excuses you should try fixing the problem and my whole thing was how did you start your day off with bad grease knowing the customers can see what you're serving.