Angie M.
Yelp
THE ABSOLUTE WORST SERVICE I'VE EXPERIENCED IN A WHILE! We were so excited to dine here, given the rave reviews, but were treated like we were second-class citizens-in every way possible. We waited almost 10 minutes to be taken to our seats, which were all the way in the back of the restaurant. Mind you, there were plenty of seats in the front, and everyone else in the restaurant had their orders taken immediately and were served before us. After sitting and waiting to have our order taken for 15-20 minutes, to no avail, the server finally graces us with his presence. STILL no proper greeting. He just asked if we'd been helped yet-we said no. He then asks to take our order. No "Oh my goodness! So sorry you've been waiting...what can I get you?!", or any kind of concern shown for paying customers. It was as though we owed HIM something!
When we were finally able to order, I asked for a "Mar-"...YES, that's all I was able to get out before he rudely cut me off and curtly said, "ID", with his hand out. We ordered water (which tasted unfiltered) martinis, and dumplings, as an appetizer, OVER AN HOUR TO RECEIVE! Yes, it is a Saturday night, but did I mention that there were ONLY 2 people in the restaurant when we first arrived-all of whom were greeted, had their orders taken, and served well before us. The restaurant was crowded by the time we left!
When the dumplings came, I asked which was which (we'd ordered both chicken and pork). The server literally smacked his lips with agitation, sighed and answered... "the chicken ones are at the top", as if we truly bothered him to ask. For our wait to be as long as it was, the dumplings did not align -their taste was no better than what you might purchase at a grocery store.
For our entire 2-hour visit, we WERE ONLY SEEN TWICE! In fact, after having to flag someone else down to close out our bill, our original server (this is only his second visit to our table) comes up to our table laughing, saying "I'm sorry, I forgot about you (yes, he actually said that), Can I get you anything?" I told him we'd already closed out, and not one apology, offer to fix things, or any courtesy was given to us. He just let us leave dissatisfied.
Originally, we were going to have appetizers and dine in. The wait was so long, and the service so lackluster, that all we wanted to do was take our entrees to go. After waiting for 45 MINUTES to get our food and flagging down the manager, asking for our food, he proceeded to pick up our food, which had been sitting on the pickup table THE WHOLE TIME!
AGAIN , NO APOLOGIES, NO EXPLANATION, NO COMPING OF ANYTHING...
Please realize, THERE ARE PLENTY OF OTHER PLACES TO DINE, where customers will be happily greeted, treated with respect, promptly served delicious food, and worthy of a return visit.
So, in conclusion:
POOR SERVICE
NEGLECT
ATTITUDE
MEDIOCRE FOOD
NOT RETURNING.
And no, you will not see any photos, as with my typical reviews, because, what's there to see?