Alexandria P.
Yelp
I'm writing to share the extremely disappointing experience my fiancé and I had during our first visit to your North Miami Beach location on Friday, June 14th. What was supposed to be a fun and memorable date night, my fiancé's way of introducing me to his love of watching fights, turned into one of the worst dining experiences we've ever had.
We arrived around 9:50 PM and received a text at 10:24 PM saying our table was ready. However, we weren't seated until 10:40 PM, and once we sat down, it took another 15 to 20 minutes before anyone even acknowledged us. We tried to make things easier by giving our full order (drinks, appetizer, and entrées) all at once.
Over the course of two and a half hours, we were only served two drinks (one of which was completely melted and had to be remade) and one appetizer. That's it. We sat there watching nearly every table around us, including in our section and the outdoor patio, get full service, orders, and attention. Meanwhile, we were overlooked again and again, despite being respectful and patient the entire time. A group of servers in the corner even glanced at us repeatedly but offered no help.
When we finally received our food, it was cold, and the manager's explanation was a vague "system error," which did nothing to resolve the issue or show real accountability. We still paid our $50 tab, though frankly, we shouldn't have had to.
The most disappointing part was seeing my fiancé's excitement turn to frustration. This wasn't just a meal--it was a moment he was looking forward to, and your staff's negligence completely ruined that for both of us.
This experience left a terrible impression. We're not writing this to get free food. We're writing it because people deserve to be treated better. Your guests deserve consistency, care, and respect, especially on nights that mean something to them