Duggan's Funeral Service

Duggan's exceeded my expectations, Megan was very diligent, professional and knowledgeable and assisted me in the entire process! I Thank you again Megan and the staff at Duggan's Funeral Home.

My experience with Duggan's is based completely on my many interactions with one of their Arrangement Counselors, Kay Winslow. She was unfailingly courteous, kind, competent, prompt and a true advocate for us. I was orchestrating arrangements for a lifelong friend in SFO who died in her sleep and wanted to be buried back home in New York State. I live in North Carolina! This required tons of coordination between me, Kay and a funeral home in New York! She also marshaled her team to help get a likely cause of death out of Kaiser (who took a week). The whole time she kindly kept me informed and relaxed my concerns. Duggan's is very fortunate to have her!

There are not enough words to express our family's gratitude to Tom and the Staff at Duggan's Funeral services for the efficiency, The care and respectful attitude in which our family was treated, listened to and helped in our time of need... My husband passed away in Southern California and Tom made it possible for us to bring him back to the Bay Area within 3 days of his passing to help our wishes to have him respectfully lay to rest on that Saturday due to Religious Beliefs. We are deeply grateful.

Highly wouldn’t recommend, they give you the whole run around when it comes down to trying to get your loved one ashes back. You always have to call multiple times to find out the status of the cremation, yet the person who answers the phone say they would have to tell the person in charge to give you a call back. Days can go on with no call back from anyone. My family paid them in full with cash for the cremation and the memorial service. Believe it or not they sent a bill to my house. And when my family called asking about what the bill was for the lady who answered the phone said it’s for them having to send my uncle to a different crematorium because he was too big for theirs supposedly. Yet when my father went down there to sign the papers for my uncle to be taken to a different crematorium the guy said it wasn’t no extra fees. Not sure if someone if trying to pocket money, but when it comes down to everything, things just don’t make sense at all. To top it off we didn’t receive my uncle’s ashes back until almost a whole month later from the time they picked his ashes up from the crematorium they took him to. I hate the fact that my uncle’s body was just sitting for weeks after his memorial service, especially since we were suppose to have his ashes back before the time of his memorial service.

They simply suck by not being more accountable to the family. They lied about special arrangements they were supposed to make with a veterans national cemetery. Communication was DEFINITELY an issue. I would resort to another AA funeral home that is way more professional and caring of the family emotionally. The funeral coordinator was not present during service. It was puzzling. And I feel they owe the family an apology for not being more engaged and well rounded in their communications and for lying about arrangements they clearly did not make with a national veterans cemetery. That's HUGE! DO NOT USE THEM. Their administration staff is not on point and they lie about suing tasks they clearly did not do because the family is on top of everything and is aware of their lie.

Staff met me on a Sunday to sign the paperwork and pick a casket. Very well organized and easy to select what I needed for my Mom’s funeral. They had already picked up my Mom from the Senior Living Facility two days before without hesitation. I checked to make sure she had her cross and bible in the casket. She was dressed in her favorite Sabbath dress and shoes. Staff were prompt and thoughtful on the day of her transport via hurst to Cypress Memorial Cemetery in Colma. Thank you, Duggan’s Staff for easing the pain by being SO caring and professional!

The hardest thing as a parent is to lose a child. The same day i lost my son my mother contacted zachary, he was very helpful and told her everything she needed to know. He told her that i can contact them to start the process of my son’s cremation. When i called i spoke to a young lady that explained everything with no type of sympathy, she told me the price of everything and mentioned the shipping cost which was different than what was told to my mother. When i asked her how much it really was she said i don’t remember. After a long process of getting things situated i would call on occasion to check on the status of my son’s cremation and i would get the run around, i would call and leave messages and would never get a call back but when my mother would call there wouldnt be any issues. Its hard enough as a mother losing my son but the worse thing of it all is having to go through a process of cremating your child or burying your child with people that clearly shows they dont care. This was a horrible experience. After I received my sons ashes, my fiancé and i found unknown things in it.

When a beloved family member passed away last month, Duggan's on 17th Street in San Francisco took care of everything. We worked with Lyz Sierra, who was patient, knowledgeable and totally dedicated. It was a comfort working with such a competent and kind person in a situation where we were all grieving. Lyz was always prompt in responding to our family, whether in person, by email or telephone call. I was impressed by this funeral home and recommend them.

Really disappointing experience. They say one thing then do another and can't get info correct. For a san francisco institution they have really tanked. Do not recommend trusting them with your loved one at all. Go elsewhere!

The worst service ever! He disrespected my nephews ashes and made fun of my sister's grief! I cannot believe such a person could even exist in a place where people are saying their final goodbyes! If you want your deceased loved ones to go out with anger then feel free to have this place ruin your family's last memory!

Good value, treated our loved ones like family. They made the best possible experience out of a hard time. We appreciate Duggan Welch, specifically Steve Megan and James.

My review is to commend Tom for going above and beyond. We were coming from out of state and Tom made sure to personally handle my situation and help to solve problems we were having regarding scheduling. It was nice to have someone help me when it felt like things were falling apart and I was really in need of some understanding. Tom has my gratitude for all that he did for me and my family... not to mention dealing with me being a 'Karen'. I was so stressed and not being myself. He handled it like a pro and will be forever grateful.

Picking up the ashes of a loved one is very stressful and emotional, and we made sure to call several times to confirm their hours and that the remains would be ready--already a week late after their initial estimate. My mom and sister took the day off of work to accompany me for emotional support. When we arrived at approximately 2 p.m., within their normal hours, the doors were locked. Finally, a security person opened the door and told us they were closed for Indigenous People's Day, despite having told us they were open. I then had to take another day off work to return when they were open, and when I arrived the lobby was crowded with a memorial service ending. I looked around for staff and seemingly couldn't find anyone, until finally someone got up from where they were chillaxing and chatting with another employee--I had assumed they were family of the deceased since no one bothered to greet me or provide help. The remains were NOT ready. I had to wait a very long time, and there were no seats available as employees were all lounging in the available seats in the lobby. We'd paid extra to have the ashes divided (for family living distantly), and when they finally brought the ashes out they were in one container. They took them into an adjacent room with the door open and separated them on the desk, not something I was expecting or prepared for. The service was incredibly rude. One employee made a comment about getting my deceased partner ready for his "field trip" as I waited while they tried to fix their numerous errors. WTF. I understand that this is their job and they're used to it, but the person I loved most in the world had just died, and I really didn't appreciate their "jokes" or incompetence. If you're looking for a professional, courteous experience for your loved one, I highly recommend you go anywhere else.

Duggan's Funeral Service is a 5th-generation family-owned funeral service in San Francisco, CA, and has been in business for 100+ years. We were very happy with the service and care received from Duggan's and from every single employee we encountered when organizing our Dad's services earlier this year. Duggan went out of their way and made sure everything was done right. Duggan treated us like they would treat their personal family, with respect and sensitivity to what we were going through. We had a special need and they worked extra hard to ensure we had the best care for our Dad. We had a situation that was extra stressful as our dad passed away in San Francisco but the joint plot he has with our mom was in Glendale, CA. So, it was a huge logistical challenge to transfer our Dad from SF to Glendale to be buried with our mom. Duggan worked with the other mortuary and made things happen with ease. Duggan's went out of their way and helped with the permit, logistics, communication with the other mortuary, and everything else, which included the movement of my Dad to Glendale. Duggan's did such a great job with EVERYTHING, and this was super helpful because this was already a very-very stressful time for us. Duggan made the time and went out of their way to ensure that anything a family needs is taken care of. This includes any type of coordination with another mortuary who can be challenging to deal with. I can see why Duggan's has been a family-owned business for 100+ years and we would highly, highly, recommend Duggan's for your needs during a very difficult time.

This place is horrible. I have never been treated to badly in my entire life. These people ran up a 10,000 bill for my dad who is a Military Vet honorably discharged. They literally would not send out for the death certificate until the navy confirmed with them the value of his policy. I along with my family went to make arrangements and left without a date. They did offer to hold on to his suit though. I ultimately found another Mortuary after explaining several times that the VA would not begin any process without a death certificate and they seemed oblivious to that simple fact. Working in a mortuary requires compassion and empathy for the families entrusting their loved ones to your care and the actions displayed proved to me that there is none. It's all about the Benjamin's over there. I hear business is not doing too well and from the way I was treated I am absolutely sure it's all down hill from here. GOD Bless you all you too will have to answer. I never received a price list. The staff member asked what my relationship to my dad because everyone is talking to me like I'm the "matriarch" after I went to another facility which by the way retrieved my dad from the hospital the very next day, after having waiting on them for 11 days. They then tried to claim the reason for them not getting the death certificate was because some family member had called Driscoll and they had started the process. Which proved to me that they were trying to hold it hostage. I will end with this Tear the place down and sell cars, not caskets because your predator like energy should not be serving the dead

The lady working there is terribly rude and made me cry on the phone, then continued being extremely rude. Accused me of weird stuff (of referring to myself as my grandmothers granddaughter, due to the fact my grandmother adopted us legally. and kept cutting me off to say I was cutting her off "can I talk?" "u keep cutting me off" while I was crying. Will be patronizing the Duggans on Geary instead. The lady there was much more sensitive. I feel insensitive people shouldn't work at these places like seriously. Terrible experience

Called to ask about a service and to report one of their clients cars blocking the bike lane. The lady was incredibly rude.

ZERO stars! My loved one was completely unrecognizable. They made him look like a completely different person. So much it offended everyone in the room. The disrespect of adding an extremely dark painted on mustache and goatee on an elder who hated facial hair angered my soul. No picture was requested prior and it was as if they decided to get creative--complete disrespect for his body. Worst off- they were unwilling to fix it which was more appalling. Terrible service. The skin was disturbingly pulled back so much they even changed his face shape from round to a heart shape. There was no music, slideshow and lighting was extremely dark. If I could close this place down I could. STAY AWAY at all cost! Seeing your loved one taken care of here is more traumatic than the loss itself.

Whatever you do, DO NOT work with Duggan's Funeral Service on 17th St. They ruined everything for my Mother's service. We wanted white roses and cala lilies and they ordered red and orange flowers. There were several grammatical errors on the prayer cards. Then a year later, the lady that handles the final disposition location change paperwork was talking sh!t about me not knowing I was there to pick up the paperwork. The word unprofessional would be too nice to describe them.

My mother passed away recently and at her service there were mishaps that made our experience challenging. As humans we all make mistakes and part of being forgiven for our blunders is having the ability to forgive others even in difficult situations. I am giving Duggan's 5 starts because of one individual that came to the rescue, took the time and sincerely wanted to make things right. Duggan's is blessed to have Tom Halloran as their general manager. He went above and beyond the call of duty and turned the situation around. He listened and asked what he could do to compensate me. He wanted me to feel comfortable asking for what I needed to have closure with the situation. Tom was incredibly attentive and felt like a long time friend instead of a stranger. I am very appreciative of everything Tom did for us. There is always a silver lining. I know my mother would have appreciated all that Tom did to honor her memory. Thank you Tom for your kindness and understanding

We chose this place because we are from San Francisco, & even though we had just gone through one of the most painful things in life that anyone could ever go through we thought why not support our local funeral home? I will tell you why not... I gave birth (stillbirth) on a Monday morning (Feb. 1st) Baby wasn't picked up until Thursday (which I totally understand due to the pandemic) & that's when all the run around started. They have no communication skills, they tell you one thing & then another. We had to call for updates all the time because even though they tell you they will call you back with updates, they wont! They blame everyone for whatever it is that is taking long, but never themselves. The whole process felt like it was full of lies. They told me 3 weeks would be the longest they'd take getting my baby girls remains back, well I didn't! Not until March 8th. Almost 5 weeks later. (& when you are trying to grieve the loss of your baby, or anyone at that, those 2 extra weeks feel like an eternity) I felt like my grieving process couldn't begin until I had my baby girl at home with me. I think that if they would have been honest from the start it would have been a different story, because I would have expected to wait that long. So, unless you want more pain on top of pain, & to be pretty much on them everyday, I would not recommend Duggan's in SF. It was by far the worst experience for me. They lack communication & honesty!

If I could give 0 stars I would. My encounters with all of the staff here has been awful, unprofessional, and not empathetic. My father passed away and this place was recommended by UCSF because they work closely together. My father had his phone playing his gospel music at the hospital while he passed. When he was transported to Duggans, his belongings were signed out by the driver, but somehow his phone was misplaced. The funeral home denies ever seeing his belongings even though I have the document showing that they signed it out. My dads phone has precious pictures and videos that I can never get back. I was told to "calm down" over the phone when their conflicting stories were getting frustrating and they just tried to place blame on the hospital. Over all, this place is not where you want to go if you are mourning the loss of a loved one. I would pick literally anywhere else.

I'm had my father's funeral here about 5 years ago... the experience was professional everything was extremely nice... yesterday I had my grandmothers funeral here and the experience was unprofessional from the moment we walked in... at first I thought it was me because I was emotional seeing that my grandmother has just passed away the day before... but this place failed to contact us when death certificate was available... and oh my lord they did not order the flowers that we ordered.. they did issue a refund the day of the service but I felt that was so unprofessional.. the person who originally went over all the details and cost of the funeral also told us they no longer offered slide show option.. we found out from another staff member that that option was available so the night before the funeral we were trying to do what we had wanted to do which was have the images of the family playing during the service... I know that this place is under new management now and I would never recommend this place to anyone.. I've heard Daly City location might be a better option..

I used Duggan's when my mom passed away three years ago and the service was exceptional. Vaughn was accommodating and wasn't pushy at all. He even made arrangements to have my mother taken to Dixon for the U.S. Memorial Cemetery a couple of days later without any hassle. At one point, he was willing to take my mother's body to a southern state to have a ceremony for her there but we decided against it. I've been to a few more funeral's since then and Vaughn has done those services also. Vaughn and Duggan's are definitely extended family in the African-American community.

On March 26, 2019 my lil brother James Elerick loss the love of his life of 17 yrs. James wanted nothing but the best for his loved one. After careful consideration and research he decided on the Duggan's Funeral Home for their Historical Services, so he thought. James met with Duggan representative Joseph Lopez for guidance, support, and comfort knowing his loved one was in good hands. Well Allstate Insurance they are not. From the get go James and I (Joannie Elerick) have endured a heart breaking experience. Not only with the loss of a loved one, but the misrepresentation, misleading, and psychological manipulation both James and I experienced. The disservice started with Joseph Lopez failing to call James when his loved one arrived. When James contacted Duggans he was told his loved one had arrived the previous day. While speaking to Duggans, James was placed on hold for a short time then told his loved one was still in the morgue at the hospital. James expressed his concern for the inaccurate information and demanded immediate notification and whereabouts of his loved one. James never received a phone call as indicated. At this time James called me in extreme distress informing me of the above mentioned. I have never heard my brother cry until that very moment. I was crushed and deeply saddened to hear this. James has never needed assistance with much of anything, but I could hear it in his voice. I contacted Duggans and spoke with Joseph Lopez who made excuse after excuse. His sarcasm was uncanny and quite disturbing that prompted me to request to speak to his supervisor. Joseph was reluctant to grant my request, but eventually did so. Mr. Tom Halloran identified himself as General Manager. I explained to Tom what my brother and I have been treated and if he would address and correct our concern. I spoke with Tom for approximately 1 hour. He was professional, courteous, empathetic, and knowledgeable. He had all of the answers and support you could ever ask for. Tom assured me he would call my brother and attempt to regain the Duggan Trust. I contacted James, and told him this guy Tom is awesome. He was soothing and caring about everything and wants to make it right. I shared with James to give him a chance. So James did, and soon realized how wrong I had been. The severe neglect only worsened and James pain and heartache was just getting started. For over 2 weeks James battled for the whereabouts of his loved one. On another occasion, James arrived at Duggans and contacted Lyz Sierra to tell her not to move his loved one until further notice and to start transfer papers. Lyz attempted to tell James the reason she was advising not to. Jame insisted and displayed his emotions to adhere to his request. Unfortunately there's a significant amount of heartache left to share with all who is taking the time to read this. I appreciate your interest and pray that Duggan does not break a heart in pieces, literally my brother had not been the same since. I will share more with readers soon. Joannie P. Elerick P.S. I did not want to give a star of any kind to this company, but I had to in order to post my review. Zero Zero everything. You can't put a price or recommendation with the severity of this traumatic event. Words are shy of the real reality this has been for James.

I don't recommend using this company. I had to follow up with them several times to resolve a matter, they didn't call when they said they would and the work on the urn we requested was sub par and not of an acceptable quality. It's been weeks now, and I am still working on a resolution completely instigated by me. Unfortunately I have made funeral arrangements on several other occasions for other family members at other mortuaries. This time, just working with simple matter with these folks has been one mistake and stall after another. Particularly, working with Vaughn Nixon, has been my worst experience ever.

Since 1986 we have used Duggan's Funeral Services. Recently my mother passed away & we called on Duggans again. We were comforted & assisted by Von who helped us as we cried in his office. He arranged the pick up of my mother from the hospital in Santa Clara where she had been hospitalized. He explained why we needed death certificates & helped us determine how many we would need. The manager than walked in; Tom Halloran, to ask Von a question & he also comforted us with our grief. We told him my mom would be buried at the Veterans cemetery with my father. He looked up my father's paperwork from 2007, & then gave us instructions on what we needed to do, who we needed to call etc. We picked out funeral cards & prayers which took along time yet everyone was patient & helpful as we went back & forth. We picked out an urn for burial, & a small one to keep some ashes in for my sibling who is sentimental about things like that. The follow week when I called the veterans administration about the burial, I followed all of Mr. Halloran's instructions & it all went quick & without problems. When I spoke to the Veterans cemetery they were familiar with Mr. Halloran, and said if he was involved with the cremation, and paperwork everything should go fine. They said they work with a lot of funeral service companies & Duggans is never a problem. Sadly, I've been to several funerals in the past 10 years. As I compare the experiences to my own at Duggans, I always choose Duggans. Many places in San Francisco are gone & there are s few remaining San Francisco funeral service facilities. Duggans has been serving San Francisco for generations, & although there is another facility with a similar name in Daly City, I've been there & found it to be very generic, without the charm & spiritual feeling the original Duggans on 17th has. I'm just so grateful we've had a wonderful experience each time we've had to use them. I hope when my time comes my family will have the same great customer service & empathic experience I have.

Horrible place. Terrible service. Smarmy and quite uncaring throughout. Final problem, refused to refund the deposit as was a few days over pick up time. Never mentioned in person or on phone about this 60 day policy, but the manager Thomas Howell said it was in the contract you signed. When I pointed out it was never mentioned in person or on the phone, he told me well you should have read the contract more carefully. I said I missed it in my time of grief (my mother passed suddenly and unexpectedly, which is what the services were for). He went on to say quite crassly, well I've had family pass and I always read the contract. Shocked at how these people conduct business. No compassion, they are just all about $$$.

They were great helping my family out with my cousins final arrangements. Thank you so very much.

This is a quality company that has been around for over 100 years. No one likes to deal with funeral homes--no one likes to deal with death--but when the time comes that you need a compassionate, caring, professional funeral home, Duggan's will be there for you.

This establishment is full of caring, thoughtful professionals, and the building itself is a grand setting for a very difficult time. I would recommend Duggan's to anyone in their time of need.

Amazing, powerful, high level service. Obviously, the post-death procedures are never easy; however, having a resource like Duggan's at our disposal made everything smooth and painless. The staff is loving and connected. And did everything they could to help us with the technical paperwork stuff while retaining a positive, "connected" demeanor, well-familiar with the processes of grief. We had about a million questions and they patiently and lovingly guided us through the process. So thankful, highly recommended.

I have to give ALL PROPS to Ms. Tessie for her warm heart when it comes to dealing with the families during their time of bereavement. When it comes to doing your loved ones hair and make-up she's the BOMB. ALL PROPS TO TESSIE

I felt compelled to write, due to the horrible reviews I read, when my experience is so different. Over the last 18 years there have been several deaths close to me, or others I have known, who used Duggans on 17th Street, and the service provided was excellent and compassionate for all of us involved. My last personal experience, with Mr. Nixon particularly, was less than two years ago when my eldely Godmother was near death. Her sister was here from southern CA, and after meeting with her Doctor, we did pre-arrangements; which included casket selection and shipping of her remains to Texas. We selected the best of everything, as expected by people of her generation, as well as family and friends in Texas, with only a private viewing to be held in San Francisco. With that in mind, and my past experience with the cost of such arrangements, the price was amazingly reasonable. It was less than the costs incurred in Texas, where they simply received the body, and brought it to the church for services and burial in the adjacent church cemetery. Everyone in Texas remarked upon the beauty of everything, including the receiving mortuary. The negative reviews seemed to involve cremation or problems with funeral programs, which might have been out of Duggan's direct control, but they were in complete control of my Godmother's body, and all was well. My god Aunt and I were, and are still grateful to Duggans, and Mr. Nixon for the service given.

I have been to way too many funerals in my life but today takes the prize. Duggan's Funeral home on 17th street wins the most incompetent award. The funeral this morning was suppose to be from 9 to 11, the man of cloth was an hour late arriving so the 2 hour service was crammed into a 1 hour window. When we got out to the cemetery in San Mateo, they had no records of our arrival so the ground had not been broken. What? Since my friend was in the Navy, the honor guards had a schedule so we did the ceremony in the Mausoleum chapel. I know that everyone's got to make money and this is a business BUT we could not have an open casket b/c his body was too bloated and decomposed. My friend died in the house and they found him on the second day, they could have worked on it. The same thing happened to my mother in law and I insisted they work on her till we could have an open casket service. AND my friend was wrapped in a cloth and not dressed! WTF! The obituaries costed $190. They were not printed on gold plated linen. If you're looking for a place to bury your loved one, I highly suggest you look elsewhere!

They are not organized!! They promise to do things for you like extra viewing on my sister's funeral day but they did not make it happen. A white short chubby gentleman is very insensitive and have no regard to follow through from what was agreed upon that they'll do for us. Things where not conveyed properly to other workers which is very unprofessional. They played with our emotions and that is not right. We can never go back and redo my sister's funeral. They took that away for us. I do not recommend going here at all. They need better people who will really listen and follow through. They left us wondering and didn't follow through with the extra viewing in church. They rushed my sister's funeral at church and at the gravesite. I'm very disappointed and unhappy. Do not go here! Very unprofessional and greedy. Once they have your money there's no more follow through with the other workers for the services you lovingly prepared for your loved one!! ZERO STARS

I cannot say enough good things about the service, care and attention I received from Duggan's. Iliana is knowledgeable, patient, genuine and truly wonderful to work with. I felt I had an advocate, not a salesperson. She talked me through every step of the process in terms I could understand and truly made a painful, challenging situation the best it could be.

I cannot say enough about how wonderful Steve Welch and the Duggan Welch Family were for both my grandparents' services. Most recently my grandmother passed and her arrangements were handled by them. Steve came out personally to retrieve my grandmother and had all the information with him about what had been set up. His calm demeanor and thoroughness throughout the vigil, funeral and committal was appreciated by my entire family. Honoring someone you love is always a difficult time, so having the right funeral director is so important. It's weird to say that it was a pleasure to work with a mortuary, but in this case it was. Thanks again Steve and the rest of your staff.

If I could give them zero stars I would. They were horrible to work with. Didn't call us to let us know remains had arrived, we had to check in with them every week. Unresponsive, forgot who we were and who we were calling about. Gave us the runaround and took forever. They sucked.

Being in mourning catapults you into confusion and sadness this was compounded when I called Vaughn to find out the quiet hour for my father. He told me 6 to 8 PM knowing that his mortuary closes at 6. Me and my sister, our husbands and children were allowed 10 minutes with my father. As several of us stepped outside to gather ourselves he closed the partition to the chapel where my father's body lay and told us he was closing his business. We were all in shock and confused needing to see our Father/Grandfather as this would be our final time. He abruptly stated he had no contractual agreement with us and had to close us out. We all watched from the building outside as he turned the lights off and wheeled my father's body down the hall. This will be a memory my family and I will never forget! Vaughn is a callous indifferent human being who showed no reverence or compassion.

I had a friend cremated with them recently. I found the Nixon Vaughan way to causal in not returning calls in a timely manner and not honoring the turn around time I was told. I had to call three times to find out when the ashes would be back. When they did come I got a message on my machine that asked that I pick them up asap! Sloppy! Sloppy! Sloopy! Building is so tired looking,from the beautiful brass front doors that desperately need polishing to the tired carpet that is at least 15 years old. Place need better lighting, and serious remodeling from top to bottom. Looks and feels like being a run down tenderloin hotel

Recently Duggan's on 17th St in San Francisco took care of the funeral for a relative. Their employee named Lyz Sierra worked with our family, and she could not have been more dedicated, patient and competent. She was responsive to all our questions and requests, and she was very quick about returning emails and phone calls and setting up meetings. We liked all the other employees we came in contact with, too. It was a relief to work with such a fine funeral home in such a sad and stressful situation. Our family was pleased with how everything turned out. I recommend this funeral home.

The Willis Family just buried our 101 year old mother. I can't begin to tell you how pleased my wife and I were working directly with Bill Welch (the owner) and his entire staff arranging and handling all of our Mother's funeral needs. Mr. Welch was with us from our initial meeting to review our Obituary Notice, selecting the coffin, clothing, flowers, Mass Cards, Church, Music and finally the lovely Chapel. He had a very calm manner; listened carefully to what we wanted done and he personally made sure that everything was carried out precisely as we specified. Our Mom was beautifully prepared, the chapel was absolutely perfect. Everything, right down to the lighting and the placement of the floral arrangements to the slideshow player and monitor was setup and in place, exactly as we requested. For two full days Mr. Welch and his entire staff was on hand and available to assist us with every detail. He even drove the hearse to the Funeral Mass and finally to Holy Cross Cemetery and personally overseen Mom's final resting place. Our entire family was really impressed with how well Mom was cared for by the entire Duggan/Welch Funeral Service Staff. They were absolutely "perfect"! We highly recommend the Duggan/ Welch Funeral Service located on 3434 17th Street, San Francisco. They've been in business for more than 90 years and really know what they're doing! You only have one chance, at this sad time, to get everything right, so do it with the very best. Do it with Duggan/Welch Funeral Service, San Francisco.

My family had a wonderful experience with Iliana. Iliana is very kind and professional. I would recommend other to use there Funeral service. Iliana is an asset to the company. Gold star!!!!

I had my son Funeral at Duggan's me in my family was so upset over the way it was handled the staff was very unprofessional Tessie was yelling at me and my family we were not kids everyone there were professional people I worked with these people for 30 years at San Francisco Superior Court .. Then I order flowers for the service and corsages for my family which we never received Iliana's was the one who place the order and I feel when she came into work the morning and didn't see the flowers she should have called to find out what happen, also poster pictures were not received also.. I email Mr. Nixon and have got and apology or any thing. So I don't recommend using the funeral home.. I hope I hear something are I will be taking the to court for breach of contract.

Only good things to say about Duggan's Funeral Service. I was abroad when my mother suddenly passed away early December 2016, I had to fly out to California during high peak season to travel to SF to help my family with my mom's cremation arrangements. I had no idea where to look or what to do in terms of finding a good and affordable funeral service. The Hospice Nurse was helping us look for a place but most of these places in the Bay Area appear to be in the business to make big bucks and not actually there to help families who are struggling financially, death is BIG business in the Bay Area. Thankfully Duggan's was a hidden gem which we were able to afford. The amount of kindness, professionalism, respect, empathy, and flexibility was a blessing. Everything was thoroughly explained, all the procedures, the paperwork and our requests were granted (we got her lock of hair, her fingerprints, other requests). The staff are top notch, they know their stuff and they were a pleasure to work with, especially Liz S. My mom was in the best of hands after her death with Duggan's and I am grateful that I found them. Thank you to all the staff at Duggan's for all your hard work and kindness that you showed to my family during this difficult time. 5 stars for Duggan's!

When my Mother recently passed away in Roseville she a a prepaid funeral plan with Bill and Steven Welch at Duggan's Funeral Services in San Francisco. I had no idea what to expect when I called them from Roseville but Bill Welch, the owner got on the phone with me and within 3 hours they had sent a vehicle to pick up my Mothers body. The arrangements were all handled as contracted and they even took the time to call me with a follow up 2 weeks later to make sure that we were satisfied. I would highly recommend Duggan's Funeral Services to anyone in need.

This place treated me like a low class citizen all though I had cash in hand . I was looked down on treated with no respect for my dead brother . Spoke with the Director couldn't even give me the decency to give me a private conversation he argued with me in the hallway. He also said he would dig my brother up to put him in a closer place outrageous he's all the way near Yosemite the place looked like an abandon ranch everything under construction and he didn't even have a tombstone this place is horrible and the staff is very disconnected. Charged me $5,000 and I was very unhappy I can't even go out there to see my brother it's very far . I would never recommend this place to anybody :(

This place is old and out dated. The price reflects it being a low budget funeral parlor with at the best moderate function. There are better choices in my opinion for the price.

My mom passed away but she already paid for all her arrangements years ago. Iliana was wonderful to us and made it so easy. She also helped us with getting a boat so we could scatter mom in the ocean under the GG bridge. Which is what she wanted. Their accomidations are really nice. Not over the top but just perfect and cozy. I would recommend them to anyone who loses someone or if you want to start planning now.

We used this location for my father in law and grandmother. I did not handle the planning of my father in law's funeral, however I remember that his features and expression looked drastically different from when he was alive. He didn't even look like the same person which was a bit hard to handle. I did assist with my grandmother's funeral and wake and wanted to ensure that every detail I handled was up to par with what my grandmother deserved. It was important to be able to pay tribute to my grandmother with a slideshow. I spent several hours preparing the slide show and spoke to Vaughn at Duggans twice to confirm that they had a projector and screen. He assured me they had the projector and would be able to show it the day of the wake. I was very clear in explaining that I would NOT have a DVD and would need a projector to show the slideshow. He insisted they had the equipment necessary to make this a success. I arrived at the wake only to meet Vaugn who looked extremely confused and rushed. I asked him where the projector was, he disappeared into a back room and after several minutes, said they do not have a projector. I asked him why he would state they had one on two occasions if they did not. He then tried to say that I told him I had a DVD. This lie upset me. He then offered to go to Radio Shack to get a chord that could hook up to their TV system (which is at least 10-15 years old). My husband told him what chord was needed. He was gone for close to an hour and came with the wrong chord! I was beside myself and extremely disappointment. Since I came to the conclusion that Vaughn would be of no service, I stayed up all night to figure out a solution. A tthe funeral, I brought my computer laptop, speaker and monitor and was able to show the slideshow to some of the family members. While my husband and I were setting up the monitors, Vaughn appeared and told me I should move my laptop to a piano for better viewing. I politely told him that his assistance was not needed. I have had experiences with other mortuaries who were much more competent and understand that during times of losing a loved one, a family relies on their facility to provide structure and the support needed to make a loved ones services as seemless and beautiful as possible.

We had to do a medical termination which sucks to begin with but we went to duggins per UCSF recommendation and knowing nothing in SF we did. We got there and were told to come back in an hour or so becasue no one was available to fill out out paperwork. Stupid but ok. We come back an hour later still no one available but a nice woman named Tess tried her best to start the paperwork. Iliana or how ever its spelled came in and finished things up and told us that UCSF would have the fetus from 7-10 daysthen it would be 7-10 days for cremation and shipping. Well I call them 51 days later to see whats going on and they sounded like they lost EVERYTHING and couldn't figure out what was going on so they fed me some BS story about a death certificate (in this case there wont be one and they know that) and that they will ship the remains in a day or two. Now im waiting to get them but im skeptical that they are even the right remains so how am I to ever be at peace with that thought in the back of my mind? DO NOT USE DUGGINS IF YOY WANT CLOSURE TO YOUR LOSS!!!!!

Our experience with Mr. Vaughan was very professional, personnal and deeply appreciated. We have a family member that is ill with stage 4 brain cancer and Duggan's Funeral Service is who we will be calling when God calls her home!!