Bickett F.
Yelp
February 22, 2021, was the first and only time I stayed overnight, at Duke Regional. I was there for a shoulder reconstruction, although I had several surgeries at the main hospital, previously. I was overwhelmed with Duke Regional professionalism and the structure of their staff, especially when an unexpected problem occurred. Although it wasn't planned for me to stay overnight, they admitted me without hesitation, because of a complication.
Everything scheduled that day was either early or on time.
When I arrived in my room, I remember this, cute, little nurse introducing herself as Vanessa, and reassuring me that she would take good care of me.
Of course, I knew, that I was a complicated patient, so I observed her reaction when reviewed my long medication list. As she was asking me questions about them, she noticed an impediment with her monitor, she then told me that she'll be right back with some help fixing it, which she did. Minutes later, something else happened to the monitor. Again, she wasted no time getting help resolving this problem. My perception of her, at that point, was that she knew it was a time-sensitive situation, by my needing of my meds asap, and she reacted accordingly, fast.
Fortunately, there weren't any more coincidences, although she kept reassuring me that everything's gonna be alright.
Even though medical staff members seldom receive the recognition they are deserving of, I'm, particularly, giving Vanessa Hayes, hers because she kept her professional promise, by taking great care of me.
Thank you, sincerely, Bickett Fort.