Dunkin'

We had an issue with our over the phone cake order. Unfortunately it was not correct but Patti the manager handled it in a very professional manner. Despite the error the cake was good. Ordered a replacement cake that was correct! However the cake portion was slightly overcooked. Patti and her staff went above and beyond to ensure our satisfaction. Thank you!

Was there Sunday, I had 4 medium coffees and while the person was handing it to me the tray broke and spilled all over my car and myself. He just stared at me until I pointed out that the tray broke and all he can say is “oh yea you right”. He finally takes the coffees back and continues to just stare at me like it was my fault. Didn’t even bother saying sorry. And I understand he wasn’t at fault either he couldn’t control the tray breaking but at the same time common sense right if there’s that many coffees to double stack the trays. I go there every Sunday with my family before church and I’ve never had an issue with the girl that’s usually there. Maybe he was new but at least hey I’m sorry that happened would’ve been nice. Didn’t get his name but he had blonde hair in a ponytail and a nose piercing.

I’ve been coming to this Dunkin’ Donuts regularly, and I usually have a great experience with the staff. However, today was different. I ordered two medium-sized ice creams for my kids, and the employee, Melena, was extremely rude. Her attitude was unprofessional and unfriendly. When I mentioned that I always have good service here except from her, she showed no concern. I even told her that I would be speaking to her manager, but that didn’t seem to matter to her. Customer service is important, and no one should be treated with such disrespect. I hope management addresses this issue to maintain the great service this location is known for.

I literally order with the option “less ice” because I know that this place fills up cups to the brim with ice. I guess they didn’t read my order correctly.

I came by to order 10 dozens. I walked out in 40 mins...it took way too long.. I felt sorry for the cashier because he was doing all the jobs while some other people just looking at him and not helping out.

I will NEVER go here again. We were running late and had to go to this location instead of our usual Dunkin. The sandwich I ordered was cold, not made properly and thrown together in the bag. I brought the sandwich out and questioned it- the workers looked at me as if I were completely crazy and wasn’t speaking English. And they did nothing about it or even tried to make it correct!!

Pleasant atmosphere to be able to sit down to eat and drink something. What I found strange is the slow speed with which they take your order and deliver your order. We wait a lot for our order more than 10 min. They forgot a chocolate coffee we had to show our receipt to the staff for them to take the order. Frustrating

It's evident that the poor service extends beyond just the quality of the product. The fact that they knowingly packaged and served a burnt bagel is unacceptable.