Dunkin'

Small place but conveniently placed right next to Brigham Women's hospital. I know it is not a fancy place, just a couple of chairs in a tight space, countertop and one vending machine, but the Matcha latte that I ordered was made right - you would think it's easy to make, but I was disappointed many times at other Dunkin locations. Good job.

One of the worse Dunkin. Placed an order for an ice latte with cold foam. When I got to my office I noticed the bottom had coffee ground. I went back so they can remake it. First the lady is telling me that I didn't purchase the coffee at this location. Then she makes it with an attitude and makes it wrong. She tried to give me an ice coffee. When I stated that's not what I order she proceeded to complain. I was frustrated and left without my coffee. I will not be going to this location.

What makes this place amazing is the afternoon crew. Admittedly, there are other DDs in the area, but the customer service at this place shines forth. The two female employees always greet me with a smile, and even got me set-up using the app. Keep up the good work.

Went in there around noon time got a drink and muffin came out to $8.45 and was paying with $10, they said they didn’t have change. Horrible service and even worst way to run a business . It was probably their way of getting tips for their unprofessional business. What business doesn’t have $1.55 in change around noon time in Boston

There is ONE employee that works every single morning tirelessly to a line that is impossible to manage with one person. This is a location in a hospital, and what do hospital workers need in the morning? Coffee. So yeah, its freakin' busy. She works her butt off every single morning by herself trying to make as many drinks as she can at once, a multitasker who is making the best of a situation. She is always there, without fail. Yesterday morning, a new white lady was at the location working with her. She was berating our tireless worker, calling her stupid, slow, harassing her, etc. It is worth noting that the woman who works every single day by herself is a person of color who was being abused at work by a white lady. She was shouting, harassing, and creating a horribly hostile work environment that clearly made all of the customers extremely uncomfortable. People were walking out because it was absolutely ridiculous to see this treatment occur, this racist treatment occur. Yeah, our faithful dunkin' barista is not perfect. But she sure as hell shows up and works her butt off every single day, and THAT is what matters. To see her belittled, embarrassed, harassed, and abused was absolutely heartbreaking and unacceptable. I hope that Dunkin' Donuts take immediate action against this woman who, first of all didn't make much of a difference in terms of wait time, and second of all was displaying the most unprofessional and clearly racist behavior. BYE Thank you, to our unnamed dunkin' hero for not only putting up with all of us healthcare workers, but this horrible woman. We appreciate you so much. You make our morning. Oh and management, you best be hiring way more people to get this woman support. And it better not be this white lady.

Probably one of the worse dunks in terms of service I’ve ever been too, people who walk in get their order faster then coming in 40 mins after making a mobile order and the order not even being done for an iced tea? The convenience of the location is not even worth it anymore

I’m not sure why the reviews are so terrible for this location but I’ve always found the workers to be extremely friendly. Kindness goes a long way. Coffee is always good, donuts aren’t stale. It’s Dunkin.

Did a mobile order to make it easier. Drinks all underfilled, food hard as a brick. Worker had an attitude. Don’t recommend.