Dunkin'

One of the best, if not the best, Dunkin in Boston. The staff are so kind; they greet you and they’re quick as well. Food and coffee is consistently good (never bitter or burnt tasting). Would definitely recommend to go here if you’re in the area. I think the color of this iced coffee speaks for itself 😉

The staff here are extremely kind, my ratings here isn’t for the coffee i had, but for their warm hospitality. They were always seen greeting everyone that entered the store. From the cashier to the one getting your order ready are so friendly. Highly recommend you to visit this particular outlet, it’s clean and well organized.

Often has a limited donut selection, but otherwise friendly service. Sometimes a little slow. Super convenient location tho and clean

We had breakfast at this Dunkin’ store every morning for 3 days while we vacationed in Boston. The staff are very friendly and helpful (it was our first time at Dunkin’!). I was impressed by how well they managed all the orders during the busy morning rush. Great job guys! You have made some life long Dunkin’ fans.

Coffee was great as well as the Boston creme donuts 🍩. It's Dunks in Beantown, What else can you say.

Went 3 times during our stay in Boston and each time the experience was different. Generally the staff were quite abrupt, not very informative and doughnuts where missing display info. Upon saying that it was breakfast for under 10 dollars so take it with a pinch of salt

Fast and accurate ordering. Nice employees. There is a sign that says NO tips please.

It was ok. Line was very long and moving slow and then things picked up. The customer services was nice. They were relaxed and friendly.

Gotta get that Boston Crème Dunkin' donut when you're in Boston! Quick easy location makes your ordering a snap and friendly service as well. Clean, well lit, & seating available.

Dunkin' Donuts is famous for its coffee, donuts, and breakfast sandwiches. It's one of the largest coffee and donut chains in the world. Dunkin' is known for its coffee, including flavored and iced coffee Dunkin' has been one of the top three coffee chains in the US

Useless zombies run the place. Stood there obviously waiting to place an order and there was no shift lead taking orders. Not even that busy there.

Stopped in for a cup of coffee to warm me up and it hit the spot. The coffee was so fresh and robust made exactly the way I askwdThe store was clean and tidy. The barista was friendly and I got my coffee quickly.

I was here back in May. I was staying nearby and stopped in here to pick up a light breakfast. On the mobile app, I ordered ahead for a medium original blend coffee and a couple of the stuffed bagel minis. I didn't have to wait long for my order to be ready. Everything was on par for any Dunkin' that I had come across.

I ordered through Grubhub. One item was missing and my donut order of 6 had six donuts, but I ordered 3, 2, 1 of a kind. And I got 3 and 3. Very disappointed as I am too sick to get out and order it and pick up in person. My order was early by 10 minutes or so. I placed the order at 5:00 a.m. for an 8:00 a.m. delivery. I would rather they slow down for accuracy than go too fast for an early delivery.

Rebranded as just "Dunkin'", this small location is opposite where the other Dunkin' Donuts used to be but is still inside the food court at 8 Park Plaza, which is also known as the Massachusetts Transportation Building. It's not full size but they certainly have enough space for a queue and a few seats at a counter with stools. Organized in the morning, but you'll do way better by ordering ahead with the app instead of waiting in line and then waiting for your order. The staff here does have a clue.

This Dunks is located off of the Plaza by the old alley. This indoor plaza offers a nice variety of food places kinda like a food court and a BOA ATM along with AC in the summer and heat and shelter from the wind in the winter. So, this Dunks is a busy location. A bit messy all the time, but other than that, it's updated with their new branding. A few bar height stools line the windows along the street, which is nice.

Had time to wait before the Blue Man group show so we stopped by the Dunkin Donuts on the next block while we waited. It was freezing so some coffee and donuts sounded so good. Everyone was very happy and kind there. It was clean and easy to find. I haven't had Dunkin Donuts for such a long time but they were as good as I remember. What can I say but that they are always good and reliable for a good donut and coffee.

Great staff at this Dunks! It's always the one I try to stop by when I'm in Boston. They always make the coffees perfectly to the order from my experience and I have never been let down. The staff are the nicest of any Dunks I have been to in the downtown Boston area! Online orders are always prepared quickly and if it isn't ready when I get there, it is within three minutes of waiting. All-around it is my preferred Dunks out of all of them in downtown Boston, and there's a lot of them!

I liked it but I give it a 3 because I couldn't try the only drink I wanted but great service .

Service was quick but most everything was mislabeled. My biggest problem however was the staff allowing someone to come in and harass and yell at customers for change. They didn't attempt to intervene or speak up in any way and left customers to just deal with the issue themselves.

Please let me start by saying that the employees at this DD are phenomenal! They are kind and work very hard. The reason for the negative review is that this dunkin donuts raises prices over holiday weekends unethically because "tourists come into town and they don't notice the price differences". I have been coming to this DD and always get the same thing so it is noticeable when the price jumps from my normal charged amount. The price on the screen above the cashiers does not reflect the price that is charged. I mentioned this to the cashier and his response was that corporate sets the price but the owner changes the prices! This is so dishonest and disheartening. Please check your receipts and compare to the prices listed on the screen any time, but especially if it is a holiday weekend!

Dunkin Donuts is Boston Business icon. People passionately take sides between Starbucks and Dunkin Donuts. The deal: sign up with your birthday, on their website, and they'll send you a card for a free coffee on your birthday every year!

I don't understand what these other yelpers are talking about! I go to this Dunk's all the time and in my opinion, it is one of the better, faster Dunk's in the Boston area. It gets pretty busy, especially in the AM, but I am always in and out fast--despite the line out the door. The line moves relatively quickly! The staff are usually pretty friendly as well. I have been to other Dunk's in the area and this is one is definitely faster than most.

I can't stand lazy employees. They shut and locked the doors early. Instead of just being honest they avoided me at the door and I pointed to the clock and time. They refused and laughed I'll tell everyone I know about the great customer service!

The mango iced tea is to die for in the heart of Chinatown Boston. First time having the mango tea. I'm in love seriously.

One cashier, slow prep workers, long lines... Hire some more help. Limited selection of pastries

Dunkin doughnuts is always a fan favorite, great coffee, food, and some of the best chain doughnuts you'll find. If you are going there on a busy day and not ordering ahead with the app you either love the social interactions of waiting in a long grumpy line or you just don't know any better. Get the app, order, and pickup without waiting a second.

Curse you, DD. Usually I like you. Usually I enjoy your grilled cheese flatbread, or your cream cheese bagels. But the other night, you over-toasted your bagel. For shame. When I bit into it a while later, it wasn't as hot anymore and it was like biting into cement - breaking one of my permanent retainers. That damn bagel cost me $150. Have you ever had a $150 dollar bagel? Would you like to know what it tasted like? It tasted like a $2 bagel. And the thing is, I would love to say "NEVER AGAIN," but I can't, because you're right there during my 10-minute break from class. I hate you. And you owe me $150.

If there was zero starts, this DD would get it. I usually like Dunkin Donuts, being in a lot of them. This one in Boston has got to be the WORST DUNKIN DONUTS in the USA. It's a shame they let one store destroy a big brand like that. First, they gave my order to someone else. I had to wait 20 minutes in the store. To get even worst they cashier asked for my receipt - as I would try to scam them for a bagel. It's clear they can't handle the traffic of people going in the store. (I can't believe they get so much business being that bad!) My bagel was burned and they didn't spread the cream cheese on it like they do on most places. The hash browns were very greasy and I couldn't even finish them. Also, you can't self serve yourself on sweeteners (they only have sugar on the stands) and the cashier wants to know "how many you need" - so stingy they are.

Story time!!! Okay, so I ordered a small coffee with some French Vanilla flavoring and extra cream and sugar because I had to present for a class early in the morning. I wasn't completely awake yet. I go to class and place the coffee cup on the small desks they give you in college, and made the mistake of standing up, knocking the coffee over before I'd even had a sip of it. Embarrassing, right? Because it's just a small coffee, I figured I'd be willing to go back and pay for another one after class, so I came by again to reorder the coffee. I offered money and all, but the lady behind the counter must've recognized me and pieced together what had happened already, because she said "No, you dropped the coffee?" And pushed the money back to me. This lady made my day! Great customer service!

The only reason that this is getting two starts is because I like Dunkin. This location is one of the worst I have been to they are SLOW and not a single employee speaks a word of English except "next customer please" What does this mean for you? It means you will never get the right order and you will have to ask for it three times. At this location I have had them spill HOT HOT HOT coffee on me and snap my debit card in half. (YOU DON'T NEED TO SWIPE IT THAT HARD and no I didn't need my debit card for the next 3-6 weeks thank you) The only reason I go back is because it is so close to school. The worst part is in the last 2 years it actually seems to be getting worse.

This dunkin donuts has a great team. They are fast and friendly. One particular cashier comes to mind. Her name is Fatima. Fatima is always kind, smiling, and happy when I go to Dunkin Donuts. She eximplifies what super customer service should be. Kudos to Fatima on her great customer service skills.

This Boston location is pretty cool because of the updated interior, but it is very expensive compared to ones in Somerville and Arlington.

Went to get a bagel. No line, not busy. Cashier busy slowly making drinks, ignoring the line forming behind him. I waited about 5 minutes before he acknowledged me. Mean while an alarm keeps sounding, while a second worker slowly makes sandwiches. A third worker is taking pictures with her cell phone, of the signage I'm guessing?? Not impressed

This is a terrific Dunkin location!! Mei Bao is just great - she listens to the orders and mine is always just what I ordered and wanted. All of the staff there are a credit to the organization. The place is new and clean and I can always get in and out in a hurry. Just Great!!

This place is so convenient for the DOT employees. My problem with this place is the Fat Chinese lady that works there Mei Bao she is so rude and disrespectful. Everyone waits for the next register when she is at a register just to avoid her. She is costing DD money because I'd rather pay $5 for coffee at Starbucks than deal with her. If she were gone my rating would be 5 stars. The best employee there is Fatima the Muslim lady, she is awesome, always greets me with a smile and makes the coffee just right

I'll admit I'm not the biggest fan of DD after having worked there in my youth and having consumed too many donuts, bagel sticks and coolatas, but I still go to DD on occassion. This store happens to be the closest to where I live so I've been here about three times over the past two months First, its a DD. Yes, there is always a line. Its a small store with offices and residents all around, so there are always customers. The line moves fast. Today I waited maybe four minutes to place an order and another three minutes to wait for my coffee and sandwich. Not all their staff are well trained. On all three of the occassions the gentleman who makes the sandwiches had trouble understanding what the order display board was telling him. The first time, the lady making my order had to tell him what my sandwich was. The second time no one helped him and he got it all wrong (sausage egg and cheese no egg extra sausage turned into a sausage and cheese, so mostly right, but still cost me an extra 70 cents for that extra missing sausage patty). Today, the gentleman had assistance from someone else but he said to her oh that means extra sausage.... So. If you are coming here for coffee and a donut have no worries. Try to customize a sandwich, be certain to watch them like a hawk.