Dunkin'

Pulled up to the drive-thru, nobody had been in front of me. I had to say “hello” after 5 min of waiting with no greeting. They told me to “hold on”. There was a delivery truck in my way of getting out, so I was stuck. Three different workers came to take my money. No communication and it took so long to get two cold brews. I will not be returning.

Last weekend I went to this location order a breakfast sandwich bagel bites and two drinks. The sandwich was Cold The bagel bites. Cream cheese was still slightly frozen in the middle. I went there this morning. No one in line placed my orders sat at the window for seven minutes with no engagement. I called the location. The lady was extremely rude. I told her I saw numerous people back there. she told me I needed to learn how to count. I ended up leaving the location . I couldn’t wait any longer. I’ve tried on and off with this location for almost 5 years now I can no longer do it. The service is horrible. The products are not worth the money cold sandwiches that you have to do But the lack of empathy towards the customers is what’s the most appalling to me. I don’t know who owns this location, but you oughta pay closer attention to it because I know that there’s timing systems in place for Duncan. I know that there’s policies and procedures they have as a former Duncan GM that is probably the worst location I’ve been to and continues to provide less than adequate service. Starbucks you now have my business in Bristol if anyone cares.

Went into dining area about 9:00AM and there were three people waiting as it appeared they had already ordered. We waited a while as the staff looked disoriented and we were not even acknowledged as they were attending to drive up. After waiting a few minutes we decided to simply leave, I learned a long time ago what starts bad usually ends bad, so we got on the road to go home. Your experience may be better but this is what happened to us.

One of the quickest DD I've ever been to. Large Vanilla Latte is my go to and always delicious. A Boston Creme donut is a must. 😋

We were stopped here on our way to Bristol dragway. The young lady behind the counter was very sweet and helpful. The gentleman who prepared our breakfast sandwiches came and asked if we'd ikea a different cheese which we didn't realize was an option. Great service all around. The donuts and sandwiches were very good.

Not only did I wait 10 minutes in line when there were only two other cars ahead of me, my donut holes were like rocks. They were so hard you can barely squish them and completely inedible.

Great service. Pleasant staff. Very clean inside and out. Plenty of seating both inside and outside. Wide variety of donuts in the display case which is a nice touch. There’s an inviting feel to this location.

It's too far off I-81. The highway exit sign advertises it as you get off but it's a couple miles down the road. I began to think I missed it. The young man working there didn't seem to be happy to serve me. He wasn't very clean cut and kinda looked like he walked in off the street. He seemed aggravated when I wasn't sure what I wanted and he wasn't very eager to suggest things to help me decide. I finally just ordered a small regular coffee.

Lat time I was here, it took 45 minutes to get some donuts and a coffee at the drive-through and there were only 2 cars ahead of me. How difficult is it to get 6 donuts and a coffee? Right now, I sit inside, waiting for a mobile order of a refresher, a hot coffee, one everything bagel and one croissant sandwich. Here's the rub....it's been 45minutes, they are out of sparkling water, croissants, chocolate chip muffins. I had to ask where my food was, just to be told they're out of bagels too. Had I not asked, I would still he waiting until the end of time. Is it incompetence on the part of the staff, the person who orders for the store, the manager or the franchisee? I am going to say all of the above. If you wish to have your order to either never appear, be incomplete or run out of something else, is the place for you.

This is the slowest coffee place I've ever had the displeasure of visiting. It's awful every. time. I keep trying to give it another chance but I'm done. It's insanely bad.

The slowest Dunkin I've been to in the entire country, and I've been to many. Saturday morning sat in the drive thru for over 30 minutes

Omg they had people hiding in the back. One girl brown long hair running both drive thru and front line. Little blond with attitude slamming cups not calling out orders manor attitude then got pissed when I said I wanted a new lid since she was slamming her hand all over the top of it. Even the manager was behind scenes I believe making hot food. But should have delt with her demeanor

Okay so that drive thru lane is WAY too small For a pickup. If you have a large truck DO NOT ATTEMPT!!!! Also loved having my chai tea lid pops Off as the girl was handing it to me and DRENCHING a me in hot chai and then ask if she needed to make me another??!!!! Yeah bid epic failure on customer service and drive thru road.