Hannah W.
Yelp
First time going to Dunkin today. We only went because Starbucks stopped selling Bantam bagels, my fav, and I saw Dunkin had stuffed mini bagels (which looked like the same things). We ordered on the app and our order was ready when we got there. Not one person acknowledged us when we walked in or when we left, and there was no one else I'm the store.
Basically our whole order was wrong, misleading or just GROSS.
Black Pepper Bacon Breakfast Sandwich: They put American cheese instead of cheddar. Not a huge deal, but not what we ordered. If you're out of cheedar cheese, tell us. Maybe we can't eat American? You never know.
Butter Pecan Sundae Signature Iced Latte: No specific butter pecan taste and no whipped cream. Didn't look like the picture at all. Who knows if that's even what we got.
Plain Stuffed Bagel Minis: I wouldn't know what these are like because they weren't in the bag. When I went back in to tell them, the associate was like "I don't understand what you're missing (after reading the receipt 2x!)". I explained it AGAIN. She went to the back and was like, oh we're out of those. Would have been nice to know! They gave me another order of the Everything instead.
Everything Stuffed Bagel Minis: OMG these were the worst things I have ever tasted. I can't even really describe the taste. But, it was just overwhelming with a smoky flavor that was not good. And the cream cheese tasted sour. I barely got through 1.. total waste of money.
Pink Strawberry Dunkin' Coconut Refresher: looked purple and the tag even said "Md BluPom Refresher". So I went back in and asked what it was, and without looking at the tag, they said the pink one, so I trusted their word. To be honest, it could be anything and I would have no idea because all I taste is coconut. It's as if they put coconut milk in a cup and squirted purple dye. No strawberry flavor, no green tea flavor, nothing but coconut. And because it's my first, I have no idea what it's supposed to actually taste like. All I know is, I am sticking with Starbucks refreshers from now on.
I am ONLY giving 2 stars (would give 0), because the associate did try a little. She said she would make me a sandwich, which I said no, cause I didn't want that.. I would have preferred them to tell us when we were picking up our order that they were out of things, then give us the choice to substitute instead of just messing it all up and making us come back to fix it.
Through the bagels away and got McDonald's instead. Will continue with our normal weekly Starbucks and Einstein bagels instead. Teach your associates how to read a receipt and have better customer service skills.
Order Items:
Sweet Black Pepper Bacon Breakfast Sandwich1$4.59-
Fried Egg, Quantity: 1
- White Cheddar, Quantity: 1
- Croissant, Quantity: 1
- Toasted, Quantity: 1
Plain Stuffed Bagel Minis1$2.59
Everything Stuffed Bagel Minis1$2.59
Pink Strawberry Dunkin' Coconut Refresher1$3- Medium, Quantity: 1
Butter Pecan Sundae Signature Iced Latte1$5.05- Large, Quantity: 1
- Regular, Quantity: 1
- Butter Pecan Sundae, Quantity: 1
- Whole Milk, Quantity: 1
- Whipped Cream, Quantity: 1