Dunkin'

I usually go to this Dunkin’ Donuts every day I go to work and usually have no problems. Today I went and got a mango pineapple refresher ( I always get a refresher) and it tasted like pure coffee. If I wanted coffee I would have ordered it . Why does my mango pineapple refresher taste like a cup of burnt water coffee. Messed up my morning thanks for nothing Dunkin !

I used to frequent this location often, but unfortunately will not be returning due to the manager’s unprofessional behavior. During my recent visit, the manager abruptly pushed past the drive-through employee to reprimand me, explaining that customers are required to wait two minutes before approaching the drive-through after placing a mobile order—despite the order being ready in about a minute. When I calmly asked why she had instructed me to pull forward after I had already provided my name and mentioned my mobile order, she insisted I was misunderstanding her, offering no clear explanation. I then asked if it was possible to cancel the order and receive a refund, but she ignored me and walked away without a response. Thankfully, the drive-through employee was polite and completed my order. While I appreciate their professionalism, the manager’s conduct left a lasting negative impression.

This is my go to Dunkin. The people are always nice and the coffee is always hot. Couldn't ask for better. Plus my little dude loves it there too. Bonus points.

White girl on the morning shift taking my order was rude and asked for my name five different times like she wasn’t listening the first four. Had an attitude the whole time and definitely needs to work on her customer service. This was my first time at this location and I won’t be coming back.

They burnt our hash browns and gave us the wrong stuffed mini bagels, I wanted everything and they were rung up as such. However, we were given plain ones instead. It's clean and there's one nice worker.

Ignore all other reviews. This Dunkin' is THE BEST Dunkin' I've ever been to. They're quick, on top of everything, the location is always clean, food is fresh, and the staff is friendly. I work next door and am in all the time and can speak to how consistent this location is. Shoutout to Justin for being incredible.

I would give this place zero stars if I could!! I am a Dunkin regular and this location this just a mess! I received an old, molded tortilla as well as burnt coffee. The staff does not care and can’t seem to get a simple coffee order correct. Management needs to revamp before this place is shot to sugar honey ice tea.

This Dunkin is the worst in Richmond in my opinion and I drink nothing but Dunkin. They put either way too many pumps of vanilla swirl or barely any and they have assumed the cashiers at the window seem to not be able to pay attention early in the morning even when the resturaunt and drive through are completely clear. For charging $4 a coffee they either need to pay more for better people or charge $1 a $4 coffee should not be hit or miss.

This is a new location in the neighborhood that just opened up. The store is located in a mini strip mall alongside other small retail shops. They also have a drive thru. The customer service is just ok. I always order a large iced shaken espresso and every time the drink is not full all the way to the top which is disappointing since I'm paying for it. Perhaps they are still working the kinks out since they just opened. Im rooting for this location to do well. 3 stars for now.

8.6.25. ANOTHER MISTAKE. Ordered $5 meal deal at drive-thru with 1 bacon/egg and 1 sausage/egg. Both sandwiches were placed in the SAME sleeve and not separated for each.sandwich. I had to request to place each sandwich in individual sleeves. Why did I have to think for employees? The employees are not properly trained. If you want to order your food and not receive it correctly, this is the place for mistakes. At least the employees are consistent with providing customers with incorrect orders. Please, please check your food order in the bag before leaving the drive-thru window!