Dunkin'

I came to this Dunkin’ Donuts last Sunday around 5 PM. An employee named Brian Melendez helped me. At first, my order was a little wrong, but Brian handled it in a really nice way. He stayed calm, listened, and made sure everything was fixed. He was respectful and kind, and I could tell he cares about his job. I left happy, and that means a lot. Great service like this is why I’ll keep coming back. Thank you, Brian!

Absolutely Unacceptable Experience On Friday, June 6th, between 3:30-4:00 PM, our son and his friend walked to this donut shop with the little pocket money they had carefully saved up, excited to treat themselves to four donuts. They paid in full, looking forward to a sweet reward after a long week at school.  I even have a record of the time, my son called me during the incident, upset and confused by what was happening.　What followed was incredibly disappointing.  While handing over the order, the staff accidentally dropped two of the donuts. The boys were understanding, because mistakes happen. The staff apologized and said he would bring out fresh ones, explaining that they needed to be made since they were out on the shelf. So the boys waited, patiently and politely.　But 20 minutes passed, and nothing came. They kindly reminded the staff, who then admitted he had completely forgotten. Still, the boys waited, trusting he would now bring them what they had paid for.　But again... nothing.　Eventually, discouraged and hungry, they approached the counter once more. This time, they were given two donuts of completely different flavors... ones that were overly sweet and not what they had originally chosen. When they let the staff know, he brushed them off and said, “Oh, sorry, but I have work to do,” before walking off into the kitchen and leaving them standing there with no explanation, no real apology, and no refund.　This might sound like a minor incident to some. But to two young boys who came in with innocent excitement and their own hard-saved allowance, it was humiliating, disheartening, and unfair. What should have been a joyful, simple afternoon treat turned into a frustrating experience of being ignored, dismissed, and ultimately let down.　This is not how you treat customers, especially not children.　We’re sharing this experience because we hope this store will reflect on how they handle mistakes and how they treat all guests, regardless of their age. Our kids, and every customer, deserve better.

I went into Dunkin sad but left happy. All because this man named Brian made my day. He made my order fast and with care he put heart into the food, he worked great. My food was great and delicious all thanks to Brian. He works hard and he cares for his job.

A good spot to pick up coffee or an ice tea along with a snack. The line at Dunkin moves pretty quickly and you can order and pick up efficiently. There's also a small seating area if you want to dine in the store. This location also has a Baskin Robbins ice cream counter so you can pick up coffee, donuts or ice cream here. Regarding the menu there's a wide variety of drinks to choose from including coffee, tea or latte's. Hot and cold beverages are available. There's also a selection of sandwiches to choose from on the Dunkin side. On the Baskin Robbins side you can get ice cream and ice cream cakes are available too. There's lots of parking in the strip mall lot outside.

Nice small Dunkin donuts restaurant. Pretty clean, staff is friendly and nice. Donuts and coffee are great as usual.

Great location with plenty of seating, including great bar stool seating area. Donuts are great, but coffee is not. Regular black coffee has no flavor and is completely watered down and fancy drinks, such as cappuccino, have little coffee and a lot of milk, so you end up tasting milk instead of coffee.

This is our family's Dunkin. We are familiar faces to some of the AM staff and enjoy the overall cheerful nature of those working there. This place is busy, and I mean busy, at peak hours so pre-order on the app makes things much smoother. They are clean, quick with the orders, and work well together given how busy they can be at times.

Stay away from this place! Extremely careless and rude workers! I specifically asked not to add egg to the sandwich that I was buying for my kid who has extreme allergies to eggs! But they did anyway! Luckily we caught it on time before she could take the first bite! Went back to the shop but instead of an apology, I was told that I should not yell! I was also told that this is America therefore I should know how to talk! I wonder how they treat customers who are not brown skin like me!!! My daughter could have ended up in the ER! This was a serious mistake and not just any mistake! To make matters worse, the attitude of this young man was simply unacceptable!

Absolutely Unacceptable Experience On Friday, June 6th, between 3:30-4:00 PM, our son and his friend walked to this donut shop with the little pocket money they had carefully saved up, excited to treat themselves to four donuts. They paid in full, looking forward to a sweet reward after a long week at school.  I even have a record of the time, my son called me during the incident, upset and confused by what was happening.　What followed was incredibly disappointing.  While handing over the order, the staff accidentally dropped two of the donuts. The boys were understanding, because mistakes happen. The staff apologized and said he would bring out fresh ones, explaining that they needed to be made since they were out on the shelf. So the boys waited, patiently and politely.　But 20 minutes passed, and nothing came. They kindly reminded the staff, who then admitted he had completely forgotten. Still, the boys waited, trusting he would now bring them what they had paid for.　But again... nothing.　Eventually, discouraged and hungry, they approached the counter once more. This time, they were given two donuts of completely different flavors... ones that were overly sweet and not what they had originally chosen. When they let the staff know, he brushed them off and said, "Oh, sorry, but I have work to do," before walking off into the kitchen and leaving them standing there with no explanation, no real apology, and no refund.　This might sound like a minor incident to some. But to two young boys who came in with innocent excitement and their own hard-saved allowance, it was humiliating, disheartening, and unfair. What should have been a joyful, simple afternoon treat turned into a frustrating experience of being ignored, dismissed, and ultimately let down.　This is not how you treat customers, especially not children.　We're sharing this experience because we hope this store will reflect on how they handle mistakes and how they treat all guests, regardless of their age. Our kids, and every customer, deserve better.

Usually have no problems but when I went to get a quart of a new flavor I asked for it to be scooped from the case but they just told me to get it from the freezer. To not cause an issue I simply took the pre packed one and went home. When I got home the ice cream was advertised as having a raspberry swirl and the one in the case clearly had it but the pre packed one had absolutely none whatsoever. If they had simply been able to scoop if for me as it was not crowded at the time and there were at least four workers behind the counter, then I would have no issue with this dunkin'/baskin robbin's.

Time to make "more" Donuts !!! Came here Saturday 2pm , completely out of donuts . Not one munchkin in sight! Great location, nice seating but the donut selection is scarce and sometimes they are hard and stale . Come on. Stock better with fresher donuts

Great location with plenty of seating, including great bar stool seating area. Donuts are great, but coffee is garbage. Regular black coffee has no flavor and is completely watered down and fancy drinks, such as cappuccino, have little coffee and a lot of milk, so you end up tasting milk instead of coffee.

Every time I stop around 5:00 pm they are out of Boston Creme donuts. In the past I settled for another flavor but maybe if everyone just left without buying anything they would make more of popular flavors.

If you have any problems contact Josh he is more knowledgeable than his brother marc. If you are going to apply to work there. Be very cautious about working with the morning shift they are fast paced and get annoyed quickly with new hires. Dont trust anyone there as far as you can throw them. Pay is alright for the job you have to do but not worth the stress that comes with it from the employees and marc. If you go into work in the morning high or with a stick up your rear end you will last forever in this place!

I was very disappointed after going to this Dunkin' several times for them to mess up my order each time and make me pay double for my meal. For example, I got one donut and they payed me 16 dollars for my meal because the server added someone else's order to mine and made me pay for their order. They also have repeatedly got my order wrong and have gave me someone else's meal or order. I hope there will be a change in this customer service because it is quite unacceptable. Thank u.

Not helpful. No sense of moving the line along, although there were a few employees working. Would not accept a coupon I was emailed for a cake. It was 3 stinking dollars, so you'd think they'd just figure out a way to accommodate me after spending $30 on a cake. I'll be avoiding this location.

They have a high employee turnover, so keep a sharp lookout on the preparation of your coffee. They also have Baskin Robbins ice cream but service is very akward.

Such kind workers! My friend and I had been 75 cents short. We were worried that we wouldn't be able to get our drink! Thankfully, the kind workers said it was fine! Most dunkins that we go to take FOREVER to give us our order! But this one took us 2 minutes! Very fast, efficient and kind while making our order!

I just read a review that mentioned high employee turnover here. Perhaps the afternnon or eveng crews change frequently but in the morning they have been the same for a while and they rock. Troy is frigging awesome. Great kid with a huge smile and he makes one hell of a latte. Always remembers my order and asks how things are. Same with Massielle and the rest. They are fast, efficient and very, very friendly. The other DDs in the area are good, this one is truly exceptional.

Inconsistent, you never know what you are going to get when you patronize the business on a daily basis. I am pretty sure it isn't hard to toast a bagel without burning it and then not drenching it on butter. I continue visiting the location due to the proximity and hope that the next visit will be a good one. Perhaps in the new year, i will start going to the DD location on Broadway.

Refused to cut a sandwich in half for my son. Had to get the manager involved since the staff was rude and dismissive!!!

I never thought I'd need to review a Dunkin Donuts, but this one asks for it. The staff always seems like they are doing you a favor when taking your order. They act very annoyed whenever you ask a question about what different type of items they have to offer (like it's Dunkin Donuts and you should know all of their offerings unless you're stupid). As for quality, I went there and picked up a hot chocolate and it tasted like water. Considering the prices they charge, everything should be good. A two rating is a benefit of the doubt, hoping that things may get better at some point.

The workers here dont care about the customers unless it is someone that comes in everyday. The bathrooms smell horrendous. My wife went to use the ladies room and she walked right out because there was blood on the seat. The workers start cleaning without wearing gloves and ignore the customers. When the line builds up they get annoyed that they have to stop what they are doing to help out. GOD FORBID YOU DO DOUBLE THE WORK AND YOUR JOB. If I didnt have to provide for my family I would be at every town hall meeting protesting people going to this establishment. This is a disgrace of a dunkin donuts. I have never seen one that is so unorganized and so unprofessional.

This Dunkin Donuts always gives senior discounts, the staff during the week. In the morning are attentive to their customers and acknowledge the regulars, in the afternoon is a different story, the staff does not listen to the order. After stating it twice! There are no mgrs on in the late afternoon to complain. to, therefore if you want Dunkin coffee. Go only on the morning during the weekdays, the other times are iffy! The same owners have a shop on FairLawn ave which is much better.