Dunkin'

Ordered 4 donuts and two drinks on national donut day and they only gave us two donuts you have to order 1 drink per donut. It’s a rip off and the air conditioning isn’t even on it’s hotter in here than it is outside in Arizona in June! Terrible service. Sunni didn’t have a very Sunni personality . I was better off just buying donuts

I appreciated the senior discount. I do think it's odd that the drive thru can't post the donut flavors. The server has to list out 15 flavors. So dumb. Corporate should rethink that. Perhaps add a sign at the start of driveway.

Really enjoying the Brown Sugar Shaken Espresso. Had to get the plain bagel bites too! Wish they had the chive ones again!

Not only does this team lack the ability to move business in a timely manner, but they butcher the drink and then get attitude when I brought it in. A hazelnut shaken espresso should not be WHITE and taste like sugarless milk. And getting attitude, accusing me of having a bad day and refunding my money instead of simply remaking it correctly was pretty childish. The time before this i waited in line for 35 mins before ONE car moved, and i was pinned in with cars behind me. I will not risk being late to any obligations because of this teams lack of capabilities. Dunkin has been a long time tradition for my kids and I before school but we won't be coming back anymore.

I ordered a turkey egg and cheese sandwich but unfortunately it was undercooked. They didn't provide any other condiments other than ketchup and it was really Bland. My sugar-free vanilla iced coffee was not sugar-free vanilla iced coffee. You guys need to be careful with that kind of stuff especially if someone is diabetic. And if you're anything like me, I take a big Swig until I realize this is not sugar-free free. Staff needs to be a little bit more alert. Felt like I had to drag on a conversation to place my order

They’re the only Dunkin’ in the West Valley that consistently has the full selection of donuts available, which is why we always go out of our way to come here. It’s totally worth the extra drive. Plus, the manager is fantastic!

The store although the food and beverages are usually accurate. Their drive-through is way too slow. I entered the drive-through line at 7:10 did not leave till 738 and there was only about six cars in front of me. They need to find a better system for operating drive-through.

Lady working drive through dark hair, accent. I politely asked if I could have the muffin warmed up because it was a little on the hard side. She goes that’s not allowed at this location….Im there everyday at Dunkin in the mornings since when is that?? Is that a new policy? Dunkin can’t warm anything up? 6/5/25 around 3:50pm lady working drive through window. Please hire some people who know what their doing and or who speak proper English thx.

Dude with the bleached blonde ponytail working the drive through this morning was running it like the Navy. Read my order back to me, double checked the bag and confirmed everything before he gave it to me, got me in and out of that drive-through in 60 seconds. This is the best iced coffee I've gotten at this location in 10 years. I want him working every single time I come back to this Dunkin.

My last review was in 2023, so it's probably the last time I've been. I decided I really wanted a donut. I used to get the vanilla creme filled, so I placed a mobile order. I decided to get an iced pistachio coffee since I had just enough funds left on my app. Dunkin is about a 10 minute drive from where I was, so I figured they'd have plenty of time to have my stuff ready. Now I understand the drive through line... I was in it about 10 minutes. We'll, even more time to have my order. I get to the order section, tell them I have a mobile order, and they say pull on through. WRONG! I get to the puck up window and they say we don't have vanilla creme. I went here because I pre ordered something I really wanted. I left my location to drive there and get what I ordered. I was treating myself! Well, the wind in my sails DEFLATED. I just wanted to leave cause I wanted what I ordered, waited for it, and was then told nope. I left with a drink and glazed donut. I was hoping to drive past someone to give it to as I won't eat it. The plus side is I only have like twenty cents left on my card. Time to delete the app. I clearly no not run on Dunkin.

I was overcharged $34.66 for a muffin, 6 donuts and two small frozen coffees. Another customer was angry with his order and chased out by an employee. I thought they were going to get into a physical fight. My wife and I had an Uber and an appointment to catch, so I let this go. To be honest, the other guy was furious when he left, and I didn't feel safe at all. We have all heard about people coming back into these fast food stores and doing bad things. I tried calling the store, but they have an answering service on and don't answer the phone. I've contacted their corporate office over this and hope to hear from them, or I will report them to the BBB, social media and dispute the extra charge as fraud. The service was also horrible - I will never go back to this store and possibly be done with overpriced Dunkin - this place isn't worth the hassle.

I've had problems the last 2 times I've visited this place. The first time was for the Halloween buckets which I went inside for and the cashier/manager working said he didn't even know they were getting them, which seemed a little weird to me. They were all out of the buckets by 8am. He was also making drinks for the drive through, even though there were at least 6 people in line in the lobby, so the line moved very slow. By the time I ordered they were low on everything and it just wasn't a great experience. I'd also waited almost 20min to order. I went back a few days later to get some munchkins and decided to try the drive through. By the time I got in sight of the speaker (which took about 10min, even though there were only a few cars ahead of me), there were multiple hand written signs taped to the menu board about being out of items and munchkins were one of them. I was very frustrated, as I'd already waited 10min and was unable to pull out of line and leave. It took another 5-7 min to get to the window. The people working are always polite and apologetic. I don't think I'll be visiting this location for a while though.

Wish I could give 0 starts. I hardly ever go to Dunkin because to be completely honest they're not always reliable. Their coffees are always different even tho I order the same thing. I asked if they can please remake my drink since it was A. Half filled & B. A little bitter. I received so much attitude from all 3 girls there. I asked extremely nicely! They proceeded to tell me that "thats how it comes" I said it's half way filled & they said it was due to the foam melting?? They ended up remaking it the exact same assuming to upset me even more. Will stick to all the other coffee shops, do not waste your time & energy!

Eye spied a dark hair on the inside of our drink.... This location is, overall, inconsistent and sloppy -- sometimes dirty.

Every Dunkin' Donuts is inconsistent unfortunately, but these guys always are timely and there ice drinks are almost consistently decent!!! These my peeps!

This location really put us in a bind due to their lack of communication between their own staff. We called in yesterday to place a large order of 9 dozen donuts and 2 coffee jugs. We were told that we should download the app and place the order (passing the buck was irritating). So we downloaded the app and placed a $215.68 order to pick up today as we were hosting a 9/11 remembrance at a facility. Called the location about 1/2 before pickup this morning and was told that they don't take orders that big on the app and that we should have called it in. We explained to the man on the phone that their employee told us to order on the app yesterday. The man got irritated and tried rushing us off the phone. Said he couldn't help us and offered no solutions. I was utterly disgusted by his tone and attitude with my wife (she had him on speaker phone). I called Bosa Donuts down the street and they helped us right away. They provided the 9 dozen of Donuts and 2 coffee jugs. With just a 25 minute lead time. To be honest the donuts looked a lot better and taste better, hands down. I highly recommend Bosa Donuts over Dunkin' any day.

I went to get myself and my kids some food before work and everything was burnt asf! I couldn't turn around because I was short on time. I tried to call and no one answered. Never going back to this location

Great customer service at this one! Quick & friendly. Brown butter toffee is delicious. Thank you!!!

Ate a sourdough breakfast sandwich today but could not finish it because it was literally tasteless. The eggs tasted like rubber.

dunkin donuts is not like it used to be! the donuts are no longer available when made fresh. you can definitely tell that they are made the day before. who wants day old donuts???? the choices are minimal. not even close to what they used to sell. why is this place still in business???? why doesn't the owner of dunkin donuts do anything to make things better???? i would suggest everyone to stop purchasing day old donuts from this place! take a stand! tell them that they suck, and they need to close their crappy business! you suck dunkin donuts!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Customer Service skills are not there. For an industry serving, you'd think they'd be polite and the lady taking my order and took my payment was rude and VERY rushy. Will never return to this location.

Terrible manager. He is always so dam rude, not sure it he is homophobic but every-time my husband & I go in he always is rude to us & not to other customers. Today he had us just standing at the registry for s good 15 minutes with no assistance. When I finally asked if we would be helped all he said was " I have a a-lot of orders , I'm not ignoring you" . Continued to wait and then after another 5 mins we just left. Don't recommend going into the store, better off going through the drive thru....

coffee is shit, customer service is shit. messed up my order i asked for hot they gave me iced maybe reread our orders back to us instead of getting a attitude when you fuck up. making everyone have a shitty day because you can't hear and do your job right.

No hate to this location in specific, this just goes for their menu. take my advice and don't order the hashbrowns. while driving to work i was munching on these and they are so soggy and taste like chemicals, they were so bad i spit it back into my dunkin' bag.

Ordered a dozen donuts at drive thru. Asked for 4 specific flavors, 3 of each equaling a dozen. Did Dunkin get it right? Nope. I received 3 flavors, 4 of each. To make matters worse, they gave me 12 of the oldest, driest, rock-hard donuts I've ever seen. Aren't donuts typically fresh at 8am? What a total waste of money. Guess partly my fault for not checking the box until I got home. My bad for assuming everything would be as I ordered it. I have a full house the day after Thxgvg yet 10 of the 12 donuts are still sitting on the counter, which is so unusual in this house. My 14 yr old will eat anything... but not these. First and last time I will visit this location. They clearly do not care about the quality of the products they sell.

Employee(s) very rude at this location. Terrible service. (Olive & 51st Ave, Glendale, AZ) The only girl standing and "working" at the counter stood there facing me for quite some time talking to someone and wouldn't acknowledge me until I asked if there was someone else to help me. She asked someone else, who was actually working, because she apparently didn't want to. After she realized the other workers were actually working and busy, and that she had to actually assist me, she let out a big sigh. She had to take time away from telling someone of how much better she likes working at DD better than Circle K (they probably made her actually work there), and complaining to who she was talking to about someone quitting recently. I'd quit too if I had to work with her and her crew. And before I placed my order, I had to walk across the street to use the bathroom because she said they just cleaned theirs. Weird.

Great customer service, definitely FAST FOOD because orders go out pretty fast, they welcomed me and we had a few laughs and they mix the drinks right

I ordered 2 donuts and a drink with strawberry dragon fruit, both were terrible. The donuts were very very stale and they tasted burnt. My drink had no ice plus it tasted like water. The service was also terrible. Will not be going to this dunkin again. A big waste of time and mone!

Worst Dunkin' Donuts in the world They have the slowest workers and one little girl that works in there likes to roll her eyes after I asked where my avacado toast was. They have no speed or consistency. The drinks are sometimes super duper sweet and some days never taste right. Today I ordered a large iced tea and they gave me coffee instead. I will never go back to this one in the morning. I left 25 minutes early hoping I would get to work on time and got to work 25 minutes late. Horrible service and rude little girl working on there. Don't go to this Dunkin.

I ordered the donut wholes and the stuffed bagels today through Uber eats. This is a mistake on both Dunkin and Uber eats. Dunkin should be handing the driver EVERY ITEM ORDERED. It's ordered and paid for a reason. The driver should double check the order is complete. This is the second time my donut wholes are missing. I tried calling the location to get an idea of what's going on but no answer. I can't keep submitting missing items to Uber eats otherwise they won't refund me after so many reported missing items. Stop making orders for Uber Eats if you can never get the order correct. This is so unacceptable. I guess my business will be going to bossa donuts right down the street from you guys. I never seem to have any problems with them.

I've been to this location multiple times over the last 6 months and they haven't gotten my order right one time. Either the food is messed up or the drinks. We order simple iced coffees and munchkins. It's never anything complicated. Regular menu items and they still can't get it right. Staff is slow and inattentive. Manager is about the same, if you dare ask him for help he is visibly angry.. then you're worried they're going to spit in your food... all around.. this place is awful. Will spend more $$ at the Starbucks just around the corner. At least my items will be made correctly.

Chaos breaks out! A warning do not stop inside the store on Friday morning. The line probably moves a lot faster in drive through. The staff here just focus on that than people standing at the counter. They have plenty of workers but so inefficient. They acted like they don't see you there, don't want to be there, and don't want your business. Skip this location and go to the 59th Ave and T-Bird. You get so much better service and donut selections too.

Do not go here in the mornings. The staff sucks at everything. I waited 10 minutes in line just to order, when I got to order the employee asked me to "wait a second" waited another 15 minutes just to order when I get to the window they got my order completely wrong and they employees got annoyed that I asked for them to remake me my correct coffee. Never going to this location again and by looking at the reviews it looks like I'm not the only one that had a problem with this. You can tell by the picture how bad they made the first coffee.

What happened??? Not long ago I gave this location a 5 star rating. Today, around 4 o'clock and their donut supply was very, very low. I asked if they were making anymore and I was told no and they still had 3 hours before closing! So what are they suppose to sell for 3 hours if there is no more donuts? I would think that they would have fresh donuts coming out throughout the day, that's what they do at Bossa donuts whom by the way have amazing donuts.

I went here with my friend because of his addiction to coffee. We had just finished up dinner nearby and this was the closest Dunkin to our location. We stop by a little over an hour before closing to try to get decaf. Apparently they were out and didn't offer to make more in the hour+ til closing. I know certain food places stop making certain items at a set time before closing, but....no hot (decaf) coffee??? At Dunkin? More than an hour before closing? Umm, the one in Tempe (on Rural) made a fresh pot two nights before when we drove thru 20 mins before closing. Maybe the Tempe location needs to send trainers to this location.

This dunkin is my absolute favorite. I come in almost every day! The workers there are so nice and remember my name! and order sometimes. If I could tip them all I would. Today I forgot my food item and they ran over and gave it to me. best dunkin ever!

What to expect when you order donuts from a donut shop of course I didn't get all the donuts I picked however my drink was on point I got a full dozen of donuts late in the day and it didn't even take that long for delivery my cravings were satisfied.... Thank you Dunkin' Donuts.!!!!

This place gets worse and worse Everytime I go ....today o asked for the hash browns to be cooked crip, I stressed this, they haven't been being raw, when I got them today they were raw!!! The coffee was weak. I was otw to work or I would have went in. Stop hiring idiots please!!!!

This is one of the worst locations that can't get orders right. Don't think they can read because everything we order something from this location it's frickin wrong. All it was was coffee. Something so simple for an idiot... NEVER GOING BACK THERE AGAIN...

Absolutely terrible always get the order wrong and never put the right amount of sugar or milk. Ever. Employees simply do not care.

Went to Dunkin Donuts this morning , and picked up a dozen donuts. The donuts were very dry, and uneatable. They don't even rate 1 star. They rate a minus 10 stars. Very disgusting. Turns out they don't even make their own donuts They are shipped in from some unknown bakery. Not only that, they only had 1 person at the counter, and it took 15 minutes to get the disgusting donuts.

Horrible drive thru service. Not sure if the reviews matter but this place should go out of business. Waited to order for way longer than we had to all because the girl with blue hair who was giving us our drinks was throwing a pitty party for herself and crying. Asked if she was ok and she was super rude. No offense but if you're gonna be crying go in the back or go home. If working at Dunkin' and it's too stressful or whatever, don't work then because honestly I'd much rather have a drink without her damn tears in it. The manager was also very rude when I asked for the receipt and she did not give it to me because "it didn't print". I wanted to make sure I was being charged correctly because the blue haired girl did not seem stable enough to get things right.my drinks were not stirred up and they were chunky with powder, we did not get straws or my receipt. Honestly both of them should just get fired. Everyone has bad days get over it and fix your blue hair.

Horrible customer service. No manners! There is no one here and I still waited almost 5 minutes for help as I hear them talking, laughing and profanity!

This is a horrible location they don't hurry and take there sweet ass time I waited 25 minutes just for an ice coffee un expectable will never come to this location ever again I do not recommend this location

Complete inconsistency with my order and it's coffee! I live right by this store and was excited it opened. Utter chaos. Rude staff, errors in orders. But hey, new store, I'll come back in a couple months.. it was fine for awhile after I came back, but now I'm getting fed up. Food is cold, my coffee order is inconsistent. I order a ice coffee, black with caramel. That's it! The coffee, either tastes burnt or the flavour is non existent ( I know how the flavour should taste, as other DDs I go to, it's on point) I actually have to order another shot of flavour to get it "normal" I'm tired of wasting my money on this place, so I've decided to not go there and while it's right by my house, I'll go out of way to go to another one. To all the people saying the owner might not see the reviews, you're probably right. I suggest doing the surveys on the receipt they give you.

We had a great experience. Quick and friendly service! Food and coffee was great! No complaints over here !!

If I could give this place lower than a one I would. This is horrible 40 minutes in line through online order pick-up through the window. Will you do online even to go in the store to pick up you have to wait 15 minutes because the three people behind the counter couldn't find the milk or espresso they made. The owner needs to take full responsibility to get this place in order. And he needs to do it quickly. Otherwise people are going to be going be going to Kwik Trip down the road. So sad when you want to support your local community.

My favorite for all these people go through they are the best! They try to take a lot of peoples crap with strife.

Expect a slow, long drive-thru line in the morning....I'm sure a lot of this has to do with customers ordering more than they should in the drive thru, but the staff also need to have a sense of urgency. Some of the employees recognize this, others seem to not care and take their sweet time. Service seems to be quicker if you go inside, and from there you can really witness some of the employees lackluster approach to customer service. Some employees are great...they greet you, tell you have to have a nice day, recognize their regulars...hopefully management recognizes those that bring their best to work with them everyday. I have yet to see anyone who could pass for management in the morning though.

My daughter went, this Saturday morning the 29th of dec., to the 51st Ave and Olive location. A few years back was the last time we went there. This time was a real eye opener as to how much this location has went to the dumps. My daughter complained when she returned, that the staff was rude and pushy, when she returned half the donuts tasted stale. I can only imagine, there serving some of the leftovers from the night before. Then my wife noticed that the LARGE coffee she ordered was only half full, we opened my sons coffee and it was the same, half full. Also we ordered a chocolate milk for one of my grandkids. Her answer to all the complaints was very simple for her (she claimed to be the manager), her answer was, "you didn't order a chocolate milk!" That was it. Nothing addressing about any of the other issues. The only problem was, my daughter didn't even order at the counter or the drive though. She ordered from the APP, so the woman's excuse was nothing but an empty excuse. She offered a refund, we will see how that goes. My advice, there are three other locations within two miles, go to those. Recap. Rude, pushy, stale donuts, half full large drinks, order incomplete, manager response to all ore mentioned, " you didn't order a chocolate milk", ignored all other portions of the complaint. We ordered from the APP, so she was dishonest about her only response about a multiple issue complaint. Overall, dishonest, stale, incorrect, rude and pushy, laying blame back to the customer because of there own incompetence. Seems legit..

Just don't go to this location. The employees move so slow and my order is wrong every single time. Really disappointing.

Do not come to this Dunkin'. I ordered on the app and I ordered a Pumpkin Spiced Latte, a Apple cranberry refresher, a Maple sandwich, and a APPLE CIDER DONUT. First of all it's 10 in the morning and they run out of Pumpkin Swirl. They gave us a regular glazed donut and called it a Apple Cider donut. The fucking Sandwich looks sad literally like 2 pieces of bacon, and the refresher it's literally a drinkable candle. I would never recommend this Dunkin' to my worst enemy.

Ordered a Large Strawberry Coolata from here this morning and had a friend pick it up for me since I'm at work. I had to shove the straw in because the entire middle of the drink was full ice. I stirred it together anyways and took a drink. Tasted wrong. Like watered down juice. Had my friend take it back to be re made. They told him how the monster energy drink makes it fizzy, buutttt there is No Monster in this drink!!?? So I'm confused on how the manager who told him this has a job where he doesn't know the products he sells.. this is a fruit drink. And if there was supposed to be any in this drink, it legally is supposed to be labeled. I got the re make back and it was extremely watery and still tasted like crap. Whhyyyy am i paying over 5 bucks for a drink like this?

I've been off and on with this place since it first opened. The place is decently clean without concern for bugs/rodents. I have never tried the donuts, so I can't speak for that. The service is mediocre at best. Seems as though they hire anyone who can stand up. The crew seems to not care about people who are inside the store, but more of the drive thru. I order the same drink with sugar free syrup hoping that it would have at least some flavor, but it never does so I end up having to put something in there. It tastes as though it's just pure coffee and milk, which is disappointing because I really wanted to have this place work. The inside is always on the warm side because of the huge slightly tinted windows, so staying here for hours working on anything will wear you down.

Refuses to make chai tea latte with almond milk. Unaccommodating to needs. Rude when asked to explain why they are no longer able to make drinks to meet certain dietary needs when last week they were able to.

I've been to many locations and always get the same thing, never had a problem. But this one was not great, all the donuts I got were HARD except one and the drink tasted SOOO off I had to throw it away. Such a waste of time and money but now I know to stay away from this particular location.

Absolutely worst service possible. My coffee was made horribly wrong. When questioned the employees was given so much attitude because they wanted to leave early. I arrived 15 minutes prior to their early closing for Easter and they treated me like I was an inconvenience to them. Do not arrive before they want to leave those two female employees will be nasty and unpleasant customer service. Won't return back.