Shane Chapman
Google
Stopped in here for coffee between flights around 5 am, as soon as I walked up to the counter you could tell this was going to be a pleasant experience. The lady taking my order was "busy" doing something and couldn't take my order yet so I needed to wait. I stood there holding my gift card that I planned on using, that she could clearly see... I said "good morning" she just glares at me. So I ordered my drink and sandwich and she says, "what all you want in yo coffee" I said I want a hot latte with cream sugar and carmel... she fires back at me with "I know you wan eh hot. I ain't axed if u wan eh hot. I axe what you want in it!" Then turns to another lady behind the desk (who was very nice) and says I don't know what it is with everyone and their attitudes today but I ain't havin it and this is the second in a row to give me one. This better not keep up. I said, I don't have an attitude, guy before me didn't either. Ever think maybe it's you? There went the fuse... I turned to the gentleman behind me who happened to work outside baggage for the airport and shook my head and said, I don't know what I did. He goes clearly she doesn't wanna be here, and I'm actually kinda scared to order now... so I kindly handed her my gift card after she finished typing it in, and she waves her arms and says, "oh na, I don't want it that goes in the machine. Aw hell we don't take gift cards anyways." I said, it's a dunkin gift card... she says "ya but we don't take em here. We a franchise baby. Go take yo gift card to someone else we ain't doin it here. Then went on about some other rant and kept calling me and everyone else around "baby"... I was pretty tired of that by the end of all this. Anyways. By the time I got back to my waiting area for my next flight and reached in my bag to realized I was charged for 2 different sandwiches. (Only wanted 1) and both were burnt so bad I threw em away. She needs to go, her weave, fake lashes and nails need to go, and maybe then that particular restaurant can improve. Until then, good luck. My wife and I go to dunkin everyday back at home, I will not be spending another dollar at ANY dunkin from here on out. So long.