John
Google
I visited Dunkin’ early in the morning for the bag promotion. Unfortunately, the experience was very disappointing from start to finish.
To begin with, the location itself is poorly designed and easy to miss. We actually drove past the entrance because of how it’s built and positioned.
Once inside, the customer service was extremely poor. Two employees were talking among themselves and appeared uninterested in helping customers. When we asked about the bag promotion—simply to confirm the details—the employee responded by asking us what the promotion said, which was surprising and unprofessional. The staff seemed confused and unsure of what was going on in the store. While this may partly be due to a language barrier, the lack of basic training was very obvious.
We ended up ordering a cup of black coffee to go and were offered the donut promotion. Unfortunately, the donuts were not good at all—flat, stale, and lacking the soft, fresh texture you’d normally expect from Dunkin’.
The most concerning issue, however, was cleanliness. When the employee asked if we wanted creamer and sugar and went to retrieve the creamer, I noticed the refrigerator was very dirty. The dairy products inside looked unclean and possibly expired. It was honestly alarming and raised serious health concerns.
I can tell the employees may be trying their best, but the training and management at this location are clearly lacking. Cleanliness standards are not being met, and customer service needs major improvement. If the owner or corporate is wondering why this location may be underperforming, the issues stem directly from poor training, lack of oversight, and hygiene problems.
I would not recommend this location. It is a hygiene and service nightmare, and it feels like only a matter of time before someone gets seriously sick. If corporate is reading this, I strongly suggest sending an auditor or manager to review this store—for your customers’ safety and your brand’s reputation.
