Dunkin'

I bought a Large Brown Sugar Shakin latte and I got the drink in a medium cup and after they changed it to Large cup I got the drink not all the way full and they have our bagel sandwich wrong and they have to make it twice. I was disappointed. I think coming around 2 PM is not good because the people there has no help and the other worker is rude with the other worker that was on the cashier plus she didn't have no help from that other lady that was being rude to make drinks. I liked the people that works in the morning better. More friendly and greet customers.

The food good, the service sucks, you suppose to take care of the customers that in the store right. Wrong, they had me sitting for 45min for 2 donuts until they were done with their door dash order after I ordered inside the store. they were just looking me like did you order already. when you walk into the store. No hello, no be right with you. Everyone in the store.

I ordered 2 eggs sandwich and I have no idea how people can eat it. No salt or pepper added. Eggs fells like a plastic. I do not recommend to eat anything from here if you care about your health. Will never ever come again.

I use to go Dunkin for than Starbucks, but this one location is my first time to try. Employees are out of knowledge and need better training. Inside is okay, clean and neat, maybe because it’s not a busy hour. I do not recommend come to this location.

The staff is great, but the system is broken. 16 people waiting, three staff, our order was partially fulfilled so we waited for about 15 minutes, until we realized that they had closed our order. Not the first time. Fix your ordering system. Your staff is being put under pressure unnecessarily.

This is a dangerous place. I went on Mother’s Day and it was a big mess. The servers were shouting and screaming at customers. One lady was charging another customer. I lived 10 years in Boston and in love with the brand but this? OMG if this is Dunkin then the corporate should look into it.

Not bad coffee but DO NOT COME HERE BEFORE WORK OR ON A time CRUNCH wait times take foreverrrr i went in on a weekday at like 2:30 i still waited over twenty minutes for my two coffees and breakfast sandwich made me late for work. mind you there was like three customers in there and only one was there before we ordered so idk how that worked out kmao it wasn’t even that full before we got there 😭😭 but there was only one guy working there he was pretty nice but damn MAJOR L on the management i feel :/

No customers there. I only ordered 2 wraps. Sign said my order was ready. Took 7 minutes of waiting. Service sucks. A lot of bla bla bla

Located Right off Jackson street in Hayward. Friendly & helpful staff. Takes a little bit of time when you order drinks so patience is key. Or use the Mobile order app and get points. Arrived prior to closing to pick up a TGTG and such a good deal for a dozen.

Valentine's Day drew me to Dunkin', lured by their heart-shaped donut promotion and a Sabrina-endorsed iced espresso oat latte. I braved the hype and made the drive. While the staff was undeniably polite, my donut dreams were quickly dashed. I bit into one of the heart-shaped treats, expecting something delightful, only to find it filled with custard. As a dedicated donut lover, this was a major letdown. We did grab a blueberry cake donut, which thankfully was yummy and delicious. It's rare for me to visit Dunkin', but the targeted ads worked their magic. Word to the wise: if you want the best selection of donuts, go early! We arrived around 4 p.m., and the pickings were already slim. PS do you see all of that ice in my drink?

Jermain at this location is the best and he made my strawberry shortcake drink very good

I've grown to love Dunkin drinks. I'm not the biggest fan of their donuts, but their drinks are great. On the sweeter side compared to other coffee shops. I recommend gettongettong the app and ordering ahead. Keep a Lookout for their deals!

Sad service,really unprofessional. They'll aren't organized and act getto. Definitely would not recommend going to this location.the lady kept talking under here breath.. awful experience

After today's experience, they should stick with drinks and donuts. The snackin bacon looked like two slices of bacon broken into pieces. Guess that you get what you pay for cause it showed up as a $2 promotion on my app. Imagine paying full price $3.99 and getting this pitiful amount? The rest of the food order was meh. Nothing special about the breakfast sandwich and has browns. Mobile order took over 20 minutes, which can be understandable because it's a Saturday morning. Last time that I was here for a mobile drink order, looked like they forgot because they fulfilled the order on the spot and that was a weekday midafternoon.

This location truly doesn't get enough love or traffic, but with mobile ordering it's my go to! Got a Too Good To Go order from here $5.99 for a dozen donuts (still fresh)...it's a great deal!

Before anything, the employees here are THE BEST! Their care, kindness, and love for their customers and fellow employees were very apparent. One of the employees were learning and two other employees came to help and give him advice. They were so sweet and caring to him. You can tell it's a close group of people working there. The donuts were not bad; I got a regular chocolate donut so can't go too wrong with it but I just love when they're big and fluffy (more old school). I got an iced coffee with hazelnut and soy milk which also wasn't bad but could have used more syrup.

Im not going to review the food, since its the same as with any other dunkin. If im in a rush, this is not the first thing that comes to mind. Its a large area, they have the chairs back out now. It feels like an industrial coffee shop. Theres always a table available so which is nice if you want to sit and just enjoy your donut. Cleanliness-wise, there are always spots of coffee on their counters. They have books on their counters- im guessing training books, and a roll of big industrial paper towel They dont have music playing either so its kind of quiet and you just hear the people talking. I think they may be understaffed but i also think that the employees dont like each other. They had a shift change when we were there and the girl that left didnt tell the oncoming boy what she had made before she left she the customer was waiting for a while for the rest of her order. Tl:dr: come if you have time to spare and you dont care for workers that seem to not care.

Ordered a large frozen coffee. The cup was 80% filled. I asked for whipped cream and they tried to fill the empty space with it

I've been here a couple times as it's near my work. The parking isn't ideal as it gets busy with the other stores nearby but I haven't been here in awhile and wanted to get my coffee fix. I ended up getting my go to a Hazelnut Iced Coffee. The women who took my order was so sweet and patient with me. I wanted to order my friends some donuts but wasnt sure what kind. I really appreciate her amazing customer service. It was busy but she remained calm and collective and got my drink out quickly.

Holy wowwwww why are they so slow at this location before 9:00 AM and also not have any quality selections?? There were about 3-4 racks of that strawberry glazed stuff that no one likes but no original glazed..

I came here at 5:20. At that moment, there were 0 donuts and 2 muffins left. I would completely understand if a customer shows up at 5:55pm. But with 40 minutes left? And not only was their nothing to buy but they were cleaning all the racks and closing the inside dining. If I didn't know any better, I would think that the staff was closing down 30 minutes early. Management, if you don't believe me, check your cameras and watch your staff close early. If you're ok with your staff closing 40 minutes early, then enjoy going down the same road as Fuddruckers, Hooter's and every other crappy franchise that hires lazy staff members. Don't worry, when the hours sign I posted is replaced with "For Lease", remember my review.

Came in around 4ish and was greeted by two young men! They were really nice and were willing to help and give recommendations. I got a dozen donuts including their Halloween donut! They seemed busy with mobile orders when customers coming in and grabbing their drinks. But it was really quick service. Store was nice and clean. Plenty of parking. I would recommend to friends and family!

A sweet gal with a nose ring took my order this Sunday morning around 8am and she had so much compassion for my sleepiness. I came in and didn't realize there was a self-ordering screen until another gentleman walked in and went ahead of me and ordered. She saw my surprise and came up to the register and took my order right away. She said it was ok and that machine is still new. She had a real homey-comfort vibe about her which gave me Tennessee coffee vibes. She exclaimed for me to have a great day after. PSL was good, no complaints there. I think i can go smaller as I got the large but my brain said large. Hah. I wish the asphalt outside was not so sticky. My only gripe this morning. But I get it's near a coffee spot so normally drinks spill.

Picked up online order. Dozen donuts and some donut holes. Parking was easy. They have their own parking lot. Donuts were as expected for a chain establishment. This location is a bit older/run down and could use a refresh. Service was friendly. I prefer the smaller family owned donut shops but glad I tried it. I know DD is popular on the East Coast.

Staff is friendly and efficient. Donuts are good but the store blocked half and not clean.

Horrible wait time! Ordered ahead and still waited over 20 minutes for a simple black cold brew coffee. Walked to the counter because my order said it was ready and there were still 8 people ahead of me. Honestly so ridiculous to get notified that my order was ready when it was not, waste of time.

This store should close! Today I made a mobile order for an iced pumpkin chai and I pumpkin doughnut. I arrived and the screen said my order was ready but it was not. I saw a bunch of order tickets on the desk so I waited. After about 15 mins my name disappeared off the screen. I asked about my order only to be told there was nothing left but decaf coffee. The staff person also asked me why should they work during a holiday. I asked for a refund and my doughnut. I was very upset this has happened a few other times. Now I get home and in my bag is an apple doughnut not a pumpkin doughnut. This is a shame...Dunkin has a pretty good product but I won't visit this Jackson Street store again..they need to make a lot of adjustments.

What's recently wrong with Dunkin? For last few months this place doesn't carry all types of donuts. I have been ordering Dunkin coffee and donuts for breakfast and they have been replacing the requested donuts with other types of donuts. I don't know who the new manager is but this place needs an overhaul. Very very disappointed with this Dunkin

Its Dunkin' I've had fairly spotty experience with this location, but fairly par for the course. My biggest complaint is what they keep in stock, I'm severely partial to the Chocolate Cream and Vanilla Cream doughnuts and have a tough time getting them at this location. The chocolate cream isn't even listed on their Doordash. Otherwise, its good, coffee service is on point and quick. The staff there is as friendly as you would expect... I'll certainly keep going back out of convenience, but every time I put in an order I basically expect something I ask for to be out of stock...

Good coffee and food but the place is severely understaffed and so for that reason it might be faster to get your morning coffee at starbucks..

I went here because I heard Starbucks was partnering with the RNC and a friend said dunkins coffee is way better than theirs. They were right! They even have an app! I had the cheddar bacon eggbites and a tall hot coffee with oatmilk and splenda and it was perfect! I even got a free donut as I was there close to closing and the manager Jermaine was amazing! The ambience was great very clean and service was quick they even have a self serve ordering kiosk! I will definitely be back just wish they were open later. Thats the only minus star.

Customer service is good and there's nothing wrong with the employees, they're just severely understaffed. You'll be waiting a long while to get your order.

Ordered a chorizo wrap and it was cold in the middle. Will not be coming back anytime soon.

My trust in your brand was renewed the other day, when I visited your Hayward location on Jackson St. It's actually a nice location near the DMV. Too bad the storefront faces away from the street. Hard to tell if it's open or not. Maybe you need a big neon sign flashing "OPEN." I walked in, and was promptly greeted by the young lady, and she asked what I would like. So, of course I asked for a Cafe Latte, plain, no foam, and sugar on the side. The donut selection was very limited. That's why you only get "4-stars." It's a donut shop, so where's the donuts? It is because it's 4:30pm, and you close soon? I asked for a custard filled donut with powdered sugar coating. Total: about $6.50. Now, because of Covid-19, the dining area was closed. Also, no restrooms. How was my order? The Cafe Latte had a nice flavor, moderate kick. But the donut was very good. Soft and fresh, with a creamy filling. Not a bad donut for 4:30 pm. Breakdown: Food: (4/5) Service: (5/5) Excellent! Cleanliness: Inside (4/5), Outside (3/5) Litter in parking lot Bathroom: not checked Overall, a nice first time experience.

Ive been there few times since they put in the automated kiosks, they've been rude to anyone whoever didn't want to use the kiosks. If they want to automate everything, they can sell donuts to robots. Kiosk itself was polite, didn't give us any attitude.

Food not as ordered, over seasoned missing parts of the order. I ordered bagel breakfast sandwiches (3) All were incorrect and INEDIBLE(2).

The person working here Friday morning needs a raised and a second person. She's by herself and there's already 6 orders in que while take out tickets from the machine does not stop spitting out tickets. All while there are 8 people waiting in line. Management needs to do a better job of scheduling people.

TOGO Review: Parking: Plenty of parking when i arrived. Price: $12.18 Order: Half dozen glazed doughnuts and a coffee roll Summary: If ur looking for something moist melt in ur mouth type of doughnuts this is not the place to go to. Krispy Kreme hands down makes the best doughnuts that ive tried. The doughnut itself was kinda hard which i dont like. Looks like there is an app to collect rewards not going to DL it cuz i probably wont go there again for awhile Their menu had a bunch of choices tho like breakfast sandwiches i will try next time. Place got packed tho so maybe i just didnt get come on the right day? and i cant judge the first time.

The people who work should find different job if they don't like working here!!! She is not happy taking order or even making my bread and coffee. My 1st time here and will be the last.for the price of the toast $5 for 1 piece of bread.

2022 August 8/4 Update. My husband and I decided to order Dunkin for breakfast through Grubhub. I specifically asked for the Croissant with bacon, no egg and my husband ordered a coffee for himself plus a bagel and 2 glazed donuts. The sandwiches had egg in them, I am not sure where the communication error happened but I had to pick them off. Also on the Iced Coffee, no straw was included. One other thing on the sandwiches is upon unwrapping them, there was partial strips of bacon that were outside the sandwich bun. I think the assembly of them could have been a little bit better. Hopefully this was a one time thing and they can improve but its not the same experience as we had when first visiting this store open up. This is the only close Dunkin in the Triangle area and I would hate to see the business lose customers and close due to poor order execution.

The ultimate Fritter still evades capture as Every one I've tasted in the last Thirty Years seem to be Missing APPLES! This one is Missing Apples too, isn't that Why it's called an Apple Fritter? These places need to Make stuff Correctly! If you Make a Glaze Make it smooth not like Sanding my teeth because you didn't cook the sugar long enough. Filling a doughnut with enough so you get Filling end to end not just a Teaspoon in a Maple Bar or Jelly Doughnut. Even small family places have the recipe BUT oh let's skimp don't add as much and Open a can of Apple Pie Filling for the Fritters! Find a Real Doughnut shop let me know in the comments.

It takes 30 minutes for a everything bagel, just for them to tell us they don't have the everything bagel. To be fair i got my drink in a decent amount of time, but the wait for the food is unacceptable. The employees were talking and having a party in the back instead of efficiently working I do NOT recommend this place at all. On top of that when we first entered the building we were not greeted, then we realized after seeing others use a kiosk that's how we're supposed to place our order. You're better off going to a starbucks.

Much better now that they are under new management and now that one of the owners moved to Iowa! The ambience and employee moral is up and it shows!!!

There's finally a Dunkin' donut in the East Bay! The location is a bit off the grid but whatever, it is finally here. I've been here a few times already and each time I ordered through the app just to avoid any long lines or wait. Every time I arrived my order is sitting there waiting for me. They always deliver on a timely manner and the service is very consistent. A couple times I ordered a donut with my coffee and it was left out the mobile order area but I just had to tell them and they went and got it right away. I haven't had a bad experience here yet and fingers crossed I won't in the future. The donuts are delicious and I love the variety of donuts. Sometimes the coffee can be on the lighter side but most the time I'm here mainly for the donuts. The shop is strangely tucked in the corner of this strip plaza along with a row of housing right around the corner. However, they do have a decent size parking lot and I've never had any issues finding parking there.

3 stars for my overall FIRST time experience at Dunkin Donuts. You heard me right, never been to Dunkin's before and with this experience...I am on the fence of coming back. I might try it again, maybe the employee was having a bad morning. Came here to get the famous Munchkins and their signature donuts and coffee. Needless to say, I spent a lot of $$$ for donuts and coffee today at this location. Order: -125 Munchkins Variety pack: Chocolate, Glazed, Blueberry and powdered sugar. -4 donuts: 1 Strawberry sprinkle, 2 Chocolate frosted cream filled donuts and 1 Apple Fritter. -1 Large Iced Macchiato -1 Large Signature Ice Caramel Crush Latte Apple Fritter, was not fresh...felt a little stall and doughy. My fave was the Blueberry and glazed munchkins. The Signature Caramel Latte is lacking the caramel and coffee flavor and from how the macchiato looked, more than half the cup was milk. Overall, I like the variety of Munchkin donut holes. I would like more coffee rather than milk and of course less attitude.

I came in today for my toogoodtogo and mobile order. The awesome guy at the front had excellent customer service skills. Coming from someone who works in customer service as well, he was kind and considerate of my order. Shoutout to him!

I was so excited when I saw that there was a Dunkin' in Hayward only a little over a mile from me. I'm not the biggest donut fan, but I've always wanted to try their different drink options. Since it was my son's birthday and he loves donuts and spiders, and I found that DD had spider donuts for Halloween, I placed my order. I'm all about convenience and expediency. Usually when I place mobile orders, I give it some time and then hope that when I arrive, my order is ready. This was a Tuesday morning during COVID, so everyone kept their distance. The screen above shows when your order is ready, so I didn't see my name and couldn't pull up my order on the app due to lack of service. It was packed and everyone seemed to be waiting a long time, so I was very patient when my order wasn't ready. It's true what previous Yelpers mentioned about having to wait a while for an order. I had to tell the lady preparing orders that I ordered donuts since only my coffee came out. It was only then that she begun to put my order in bags. It was busy, so I get it, but they're not making donuts on the spot. I was disappointed when she just threw all the donuts together in a bag and not a box when it is a specialty donut that had a design on it. By the time I got to the donut, the eye on the spider was ruined. It's ok, we made the best of it. Sorry for the long review. Donuts - too sweet and cakey Pumpkin donut - gross, tastes nothing like pumpkin Pumpkin coffee with a shot of espresso and cane sugar -OK, I added milk when I got home. I probably would come back for drinks but probably not. Starbucks is right across the street.

They're open extremely early which I appreciate. The new dark Midnight roast coffee is my new favorite, and of course their donuts have been fresh, went last week for two dozen and my coworkers gobbled them up in minutes. Employees were quick and helpful.

First of all, I've been watching and waiting since construction started for this place to open and I'm so happy I've been able to finally visit this wonderful happy place. The workers were super friendly and patient with me. It was my first time and there was so many items to look at on the boards!!! So many coffee drink options (YES) Breakfast sandwiches (YES) I had the sweet black pepper bacon. The bacon is super savory sweet!!!!! If you like candy bacon. It's exactly that . The munchkins are super cute bite size fun! I had the 10 piece jelly filled. Visiting this place has brought me so much joy. Can't wait to visit again!!!!

I used to love coming here but something has changed! The last couple of years there was a consistent group of younger people working who provided amazing customer service and did a great job on the food and drinks. I no longer see any of those workers and the food and drinks have gone downhill. Today my iced coffee had melted ice in it (how?) and was so pale in color it was no surprise I couldn't taste any coffee in it... just watered down creamer. Truly disappointing. This is the closest location to us so I hope it improves!

Hayward has the most donut shops I've ever seen in a single city. Within a 2 mile radius from Dunkin', there are at least 5 donuts shops. Haywardians do love them some donuts!! I already dream about donuts and having this one pop open really doesn't help with the donut ring I'm forming around my waist! So long diet, hello donut! My fav is the original glaze donut. The apple fritter is pretty good but it's not a gianormous as the ones served at World Fare. NOTES: Parking in the back next to the dialysis center. Strange location, very bad feng shui. Service is on the slow side but that may be because they are still working out the kinks to grand opening.

First time here yesterday and I ordered some blueberry donut holes, two old fashioned cake donuts, a small hot latte, and a medium hot cocoa mocha signature latte. I was mistakenly rung up for an iced cocoa mocha latte, and when I informed the lady who was making the drinks (a different person took my order), she was very nice and apologetic about it. There were only two people behind the counter, and I was very calm about everything because of the wonderful customer service I received and on top of that, I know how hard it is to work at a place that is over staffed. Will come back here next time I or my family have a donut craving!

A Dunkin' Donuts in Hayward? Great location as it's right off the main thoroughfare towards Highway 92 and I-880 so one can stop to get some donuts and a coffee....while sitting in traffic. This is my 2nd visit to any DD (first time in Walnut Creek) and unfortunately, can't say they're my fave...of course, I have friends who rave about them! Not sure if it's another East Coast vs West Coast thang but I like what I like so it's just preference :) When it comes to donuts I'm pretty simple and prefer the yeast donut over a cake one: GLAZED, MAPLE (with bacon if there is one!), FILLED (creme or custard) and/or a FRITTER..oh my! DD does a decent vanilla creme filled one but for me, overly sweet...reminds me of the filling in a Twinkie or a Ho Ho. lol hmmm... Place has been open for about 3 weeks: clean, modern and bright...staff super friendly, energetic and welcoming...must be that infamous coffee at 630am! Brandon and a sweet woman (sorry, didn't get her name) packed up my dozen, mentioned getting some "munchkins" aka donut holes (special: dozen for $2), got my coffee and off I went! Final note: Have to say I am sold on the cinnamon munchkin so I guess I do like DD's cake donuts over their yeast ones! :) and yes, their coffee with 1 cream, 1 sugar is good.

This was my first time trying Dunkin', and it wasn't really a slam dunk. I've noticed many people who enjoy this place, but I'm not sure why it gets a lot of attention. Dunkin' sells coffees (hot and iced), breakfast sandwiches (bagels and croissants), and DUH donuts! 1. Wasn't a huge fan of the donuts, I was actually really disappointed. First, because they're more pricier than usual. They sold me 10 donut holes for $2+, when I can get a dozen of donut holes for a buck elsewhere. Second, they just didn't taste that great to me. It tasted bland. Maybe my sweet tooth craves more sugar(?) And I know some people don't enjoy it to be too sweet, but.. Yeah. Not me! I love sugar! 2. The coffee wasn't that great to me either. I got a mocha... Again, it tasted bland. I've had Philz and Peets coffee so those places definitely hold the standard up for me. (And of course, my own homemade coffee) 3. The croissant sandwich was pretty good. I thought their deals on their sandwiches are pretty worth it! But yeah, sorry Dunkin' but I thought this place was too overhyped for me. My expectations were set high, and everything I tried didn't really meet them.

For years I always saw the TV commercials for Dunkin and there was never one nearby! So was excited to see one open in my town. Made the drive over this evening when I saw the sign now in here in Hayward. Parking lot is small but there's street parking. Good location heading to 880 or 580. Store was clean and employee was friendly. Since its late not much variety so we settled for some donut holes and a chocolate bar. After we paid different fresh donuts came out dang it lol. I still don't understand the pricing for donut holes. 10 for $2 or 25 for $7.99. It makes sense to just buy 10 separately. So we opt for powdered, jelly, and chocolate. $4 for 20 donut holes isn't bad. $1.39 for a chocolate bar. So now the taste test! The chocolate bar was actually pretty good. Soft and not super airy or dense. The texture was perfect and the chocolate was not super sweet. It wasn't oily or greasy at all. Maybe I just got a good batch! The donut holes are more dense like cake donuts but these were on point tonight. Soft and yummy balls to pop in your mouth on the go! I personally don't like super sweet and crazy decorated donuts. I've had Dunkins at another location and didnt like it but the Hayward location was lit! I can't wait to go back for the ice coffees! Is it bad if I visit twice within 24 hours? Oh I want to DL the app and see what its all about. Can't wait to return!

Super unprofessional staff and manager and I would suggest not to buy food items from here especially due to poor food handling. I tried to speak with manager after I was given a old bakery item and of course she backed up her staff but definitely be careful this is a franchise that does not utilize the Dunkin system correctly. Also review any violations they might have before coming here .

Ordered decaf coffee just now, brought home. Here's what was at the bottom of my cup. Got a whole mouthful of grinds. I asked for cream and they gave me a full cup of cream, just wanted a little for coffee. Wasteful.