Dunkin

@ 6am, they have no hot chocolate and do not make any hot sandwiches. The bigger issue is theres no notice while long wait times. Employees are obviously fedup, probally due to customers constant complaining about no hot sandwiches. They only great thing here ive experience is the Spanish old ladie calling your number.

Dunking Donuts in JFK Airport charges an additional for jelly they should be ashamed of themselves to be so desperate for money. This is my first experience with your breakfast sandwich and my absolute last. JFK Airport you are garbage never again. I paid $7.23 for a sandwich and I couldn't get 1 jelly. I left a review at corporate as well.

you starting out with a 45-minute wait in line. Sorry we have no eggs available. You settle for an avocado toast (COLD) A toasted bagel twist (COLD) The worst of the worst. They deserve zero Stars.

Very slow line, doesn’t serve hot food besides terrible bagels from a trash bag

Almost unbelievable. How is it possible to wait 50 minutes on a Sunday morning (November 23rd) for a cup of coffee and a donut? Understaffed? improper training? Whatever it is it neeeds to be addressed. This an airport where people are trying to catch their flights. Please don’t be a “not our problem” establishment.

I ordered coffee, and confirmed that I wanted black ("no cream and sugar"). Coffee came with cream and sugar. Employees absolutely do not care about service at this shop.

This was by far the worst Dunkin’ Donuts I’ve ever been to. There was only one person working & the store was clearly understaffed. The line was extremely long and barely moving. I waited for 30 minutes just to place my order. When I finally got to the front, I asked for avocado toast with bacon, and the cashier snapped, “We don’t cook here. We don’t have bacon.” That was surprising, because every other Dunkin’ I’ve been to has bacon available. I also asked for a small caramel latte & he rolled his eyes and said, “We only have size medium.” I was disappointed that I had no choice in size, and even more disappointed that they charged me the full medium price for a size I didn’t even want, with no offer to compensate or adjust. When I received my food, the avocado toast was cold, soft, and undercooked & to make matters worse, it came with sesame seeds, which I didn’t ask for and I’m allergic. That could have been dangerous. The caramel latte was also a letdown. It barely had any caramel. Before even touching or drinking from it, I politely asked the employee if she could add a little more caramel. Her response was “No, that already has 3 pumps.” Overall, this experience was frustrating and disappointing. The place was understaffed, the service was rude, and the quality of the food and drinks was unacceptable. I hope this location takes steps to improve both their staffing and their customer service.

Friendly courteous staff. Got my order immediately. The drawback with this location is that they do not accept their own gift card! Makes no sense to me.

The service was horrible. I went to get breakfast for the family before the flight. I was being helped. I cannot remember what the ladies name was but she was not a communicator. She stud there and said nothing to me and after 30 seconds of akaward silence I asked what was the deal. She said the register froze. Then her boss was on the phone trying to reach someone. I asked how long is it going to take? The lady said I didn't know. I said I need a solution to the problem soon if I don't get one in a timely fashion then I am going have to walk away. She responded by saying we already started to prepare the order. I said, I am not missing my flight because of this. If I don't get an answer in 1 minute I am walking away. Minute went by and I said I have a flight to catch and walked away.

Stopped in before checking in to our flight . Average coffee . Very light coffee . Wish it was more dark and tasted like real coffee. They have donuts but nothing else - like hashbrowns . Ok service . Overall an average experience

Well, it's an airport Dunkin chain. What did I expect? Unfortunately nothing else was open at the time. The coffee looked and had the color of coffee but tasted just like water with perhaps one coffee bean with a slight off taste. The croissant was pale and had not seen a piece of butter in its whole life. It reeked of fatty vegetable margarine that stuck to my teeth. It tasted like nothing, more like eating paper with lots of calories. No crunch, no layers, no nothing but high calories. I had high hopes for the French cruller but that was even a bigger disappointment. It was pale and drenched in oil and sugar. It was like drinking oil with sugar. It was just disgusting. The service was ok. But every special order - please add whole milk to my coffee - overwhelmed them. Long line as nothing else was open in the early morning.

Nice little spot to stop off at ,while traveling.i like the chocolate covered frosting with the sprinkles and glazed doughnuts as well

Super excited about this new find. So convenient and love that I can make my own cup of Joe. Coffee station a little dirty. But a fantastic cup of coffee.

A normal Dublin donuts shop. I just want to write this review to let people know there are 2 Dublin donuts in terminal 5. One outside of the security check and one after. The one before is right next to the security check and it's always crowded. But the one inside has way less people- I guess people just grab their donuts upon seeing it. So if you're hurry and want to grab donuts on your flight. Wait until you finish the check!!!

It's a dunkin' doughnuts in the Airport. Please keep your expectations aligned with your location. If you do, you will be fine. Service is slow, don't get in line if you are not willing to wait. Coffee is good if like Dunkin' coffee. Info and it is consistent. Doughnuts are ok. Always seem a little more dried out here. Not sure if airport freshness is a thing but they might be a little tired. Maybe it's just my timing.

Pretty good. Standard DD - its an "express" location and it's sort of in the middle of a few gates, but it isn't tough to miss. Decent for a nice cup of coffee before a flight. Not expensive and the service is fast compared to most of the other places in the area. Good place to stop if you're flying out of terminal 5!

Friendly and quick staff. BUT, It's hard to believe that the gateway to the world does not accept the Dunkin' Donuts app because they don't have a scanner at Jetblue's terminal 5. WOW!!!!!