Dunkin'

This Dunkin Donuts is usually always very busy being that it's located inside of Port authority on the second floor. I've been here numerous times and the service is friendly enough. My biggest issues are that you're automatically charged a 3% employee benefit tax & depending on who's serving you, you won't get exactly what you asked for meaning if you ask for a macchiato or something with espresso sometimes you might get regular coffee. And they take forever to make those drinks.

Ordered pistachio iced coffee. Got a regular one. Told the employee that it’s not what I ordered, and they ignored it. They do not provide the receipt or build reward. Their store does not appear in the dunkin official site. I know that no one has time to read the review before boarding, but I do hope lowering the rating will warn people if they ever see it.

Poor customer service. Not clean at all. The staff forgot the basic rule that customer is the king. No barcode scanner. Long waiting time. Just good thing is the convenience before you hop to your bus or get out of it.

Doesn’t use the app. Not well marked. The 3% surcharge is also not posted. First and last visit. $9 for a lg iced tea and donut. Ugh. Staff was pleasant.

I wanted to give coffee from this world-famous brand a try, because I see a lot of people on the streets with cups, and I thought that it would either be very cheap or it would be good at an affordable price. Nothing further from the truth, it tasted like charcoal, super over-roasted, horrible taste.Perfect for those who haven't been able to poo for days. I didn't throw it away because I paid almost 7$.

I was trying to get a doughnut and the guy didn’t pay me no mind and took the next customer. The first guy wasn’t even looking at me saying next but all the way on the other side of the room.Very rude workers not polite at all and stale donuts Would not recommend going here.

I'm not one to complain, but I will when the blame is put on me and staff won't take responsibility for their mistakes. I waited 15 minutes for a BEC and a coffee. I understand it's busy in the morning and I didn't mind the wait. What bothered me is that the staff handing out the food, asked me for my order and then proceeded to tell me that it's my fault I didn't hear my order because I have my headphones on. I almost missed my bus waiting on my food. First, my headphones were not in my ear, I had one off and was listening and two, the person bringing out the food kept saying my order wrong so it's not on me. Maybe if they were all focused instead of joking around, this wouldn't happen because I was not the only one who's order was taking long or incorrect.

I have ordered ice Matcha latte. It was 95% ice 5% Matcha.. I went back to them and I told them the guy just oh you have to let us know when you order. No sorry nothing. Rip off