Dunkin'

I work not too far from this location .and I must say the manager and staff have no customer service and is racist also .my first encounter was a couple of months ago I went to buy my regular morning breakfast. First off they took their time and secondly the manager claimed the machine is not accepting my card .but before I went to the store I bought something at my job and the card was fine. Now today I went in after a couple of months same thing .that's ridiculous. I use my card everywhere never had a problem except for this dunkin donuts store. I even used it on JFk airport at the dunkin donuts No issue .but this dunkin its an issue. i didn't know that one of my co worker faced the same issue when I told her.I would not advice anyone to go that dunkin donut .I went to starbucks and my card worked perfectly. I will never go back to that dunkin donuts .stay away from there ..racist people.

My go-to place for iced coffee and a Boston cream donut.

It's a pretty good Dunkin, staff seem cool and I didn't have to wait long

I should give 0 stars. I ordered my donuts on the app. Get there and they don't have any of the donuts I asked for. So I asked for my refund and I had to fight for 20 minutes before they agreed to give me the 16 dollars

Took a walk with my kids and bought them donuts which they enjoyed

Don’t come to this location unless you want to wait 30 minutes for a simple coffee, interact with rude employees who take personal calls mid-order, and walk out with the wrong order at the end of it all.

This place made me cherish my job it was hotter in there then outside poor workers I couldn’t stand a 5 min wait in line imagine a 8 hour shift someone’s going to get a heat stroke

Their coffee is as weak as boiling water. taste not good.

Dunkin Donuts at 973 8th Avenue is awesome. The employees are great they always serve you with a smile. Thank you Nessa and the group for always having me set up for my morning coffee.

I call this the "Dunkin of Disappointment" because they literally never have donuts and can never make my coffee correctly.

Asked for free drink on my birthday. Super rude and refused, even though Dunkin advertises the free drink

Just waited 15 min for a coffee while they served several other customers had to then ask for the coffee which was then made and walked to the other end of the store for optimal service these places only treat mean unruly customers then ppl who sit there quietly and wait.

As good as Dunkin donuts can be. We tried out the dunkiccino and Oreo hot chocolate. They were both good with a preference for the Oreo one.

Is it a little ridiculous to write a Yelp review for my local Dunkin'? Yeah, maybe! But I think the star rating is a little low. As you might be able to see from my check-ins, I come here a lot. At least once or twice a week. Of these many times, only twice have I had issues. Once it was because the place was crowded and there wasn't enough staff available. And a second time was just that they were out of a certain ingredient and asked me if I wanted to replace it for something else. Other than that, it's been great! Not a bad ratio, in my opinion. I highly suggest ordering on the mobile app if you don't already. You can get points and deals. Ordering ahead makes it so that you never have to worry about being stuck in a line. I usually find that it takes less than 10 minutes if I do a mobile order. If you're worried about the morning rush, definitely try it.

I'm not really a Starbucks fan, so I stopped into this DD twice while I was in NYC. This shop was conveniently located a few blocks away from where I was staying. The service was efficient here. Orders came out correctly. The store was clean and brightly lit. I didn't buy any doughnuts, but this shop had a decent amount of them. I can't speak to the taste of freshness. I didn't try it, but I noticed there is a Baskin Robbins in this store. Great place to grab an inexpensive ice cream. I saw a sign about 20 minute sitting limit, that is probably helpful since there are only a few tables.

I've never seen a DD constantly run out of things as much as this one - they run out of napkins, run out of cream, run out of change, you name it. Service is very slow. There have been times where there were only 1-2 people ahead of me and it took so long that I just walked out.

When I came here yesterday around 1:15 PM I needed lunch and I saw they had daily special posted outside. Apparently Thursdays the daily specials were chicken salad sandwich or tuna salad sandwich for $1.99. That brought me in. I ordered the chicken salad sandwich. It took less than 5 minutes to toast the split croissant and assemble the sandwich. When my order taker called my number he then told me the price which was over $4. I reminded him that they have a sign outside that says it's $1.99( I assumed tax would be charged and was not included.) He quickly did an adjustment on his terminal to come up with a bill with correct amount. The chicken salad had celery mayonnaise and not too broken up chicken. The croissant was split and then toasted.

I don't want to say the service is BAD but... Take a $100 bill and go to the WORST Subway stop in the city. Hand the subway clerk your Metro Card and the Hundy. Tell them you want a quarter added to the card. They will give you better service. AVOID this DUMP or go at you own peril...you have been warned !!!

How come it's my fault something is missing from my order when the lady taking the order is on the phone yammering away in her loud miserable language? AND AFTER HAVING TO REORDER SHE STILL GETS IT WRONG! MY FAULT, I KNOW. MY EXPECTATIONS ARE TO GREAT!

I left my house in search of a Lids (I've been needing to replace my red Fred Durst Yankees hat) but accidentally ended up here. Although the food was good, they did not sell hats so...I was a little disappointed.

For some weird reason, the area between 14th and 7th street on first avenue is almost devoid of anything resembling a Starbucks or comfortable cafe that you can sit in and chill out with a nice drink, so after some running around on a hot day I needed some a/c and an iced coffee. Fortunately I ran across this DD on first avenue before I went mad. I'm sort of surprised I like this place so much. It's rather tiny with only three tables and six seats. It's more of a hallway than a cafe, but it's almost never crowded and the place is really nice and clean. I've been to DD's with flies buzzing around but this place was spotless. The service is quick and friendly as well. What prompted me to write this review was how the staff interacted with each other while servicing their customers. The two workers were super friendly with each other (I believe one of them was the manager) and they were joking around a lot, but whenever customers showed up, they snapped to attention and got down to work. It was very good to see. So if you're looking for a clean, comfortable spot to take a load off for a bit and you need coffee, ice cream or donuts to do it - drop by this place to chill.

I was sad when Riese replaced all of their Midtown DD with Tim Horton's. But the sadness was contained because I have this DD near my place and the Midtown DD near my office always made my coffee too sweet. I come here for the French Vanilla with bagel or donut whenever I have to commute outside of Manhattan via rental car for work at the crack of dawn... or on weekends when I'm not quite in the mood for Mud or Ninth St Espresso. On an interesting note, I was once pushed by an old lady during a weekend visit. The space is quite narrow with tables and she chose to sit at the table right behind the register even though the other tables were empty. She decided I was in her way and shoved me! I was flabbergasted.

Sad because this is the most convenient Dunkin' to me, but consistently have poor experiences so will not be giving them our business. Today, the women was talking on the phone while checking us out and we had to wait for her to finish her conversation to continue giving our order which was very rude. My sandwich was not made well and the cold brew tasted watery. Giving them some stars because the donuts were good.

I have come to this location for years. The drinks are OK, but the staff is always rude & obnoxious. After a recent incident, I will NEVER come here again. I ordered a drink & watched one of the employees (Amin) wring out his dishrag right near my drink!!! GROSS. I asked him to make another & while he was making it, he and a female had a nice chuckle about it. They are rude & disgusting & I won't be back!

I've lived above this dunkin donuts for almost 4 years, and have only gone in a few times because it's so awful. Every time I've gone the person behind the counter has been extremely rude and displayed no knowledge of customer service. In example: If you ask for a simple convenience, while purchasing multiple items, like ice in an empty cup- they'll give you a hard time and then charge you an outrageous amount for the cup. I'm not usually a person that complains, but I would love to have a donut shop in my neighborhood that I go to regularly. Instead I have to avoid this one like the plague. I hope Dunkin takes note of this and chooses who they franchise out to a little more carefully. These owners are bad for the brand.

I'm not a big coffee buff, I'm more the person that buys a coffee every now and then as a treat for myself. So I decided to go in to Dunkin Donuts and get a medium iced coffee because I was in the mood. I specifically asked 'very little ice' and 'just cream, no sugar.' When I grabbed my drink I had to go and catch my train. Then as I sipped it on the train I realized there was actually a lot of sugar, and half the drink consisted of ice. I can say, at least I'm not a diabetic or I would have been more upset. I drank about half of it and then threw it away. I know it's not the end of the world, but it was just a big disappointment to me, I should have just made coffee at home that day and saved the $2.50.

Sorry dunkin donut Donuts are always stale! Workers don't give a dam Coffee is weak I was told tonight by workers the donuts are not made there (they were laughing !!

Scoopfest 2014 review: Pralines & Cream is one of their stronger flavors, and this place boasted some of their stronger service, asking me to come back semi-sincerely.

Let me start by saying I love dunkin donuts but this place needs help. I come here often as its one of the only ones in the immediate area, but the staff is just not really good. Not only did the woman at the register give me attitude when I asked if they had the new mango smoothie but then proceeded to allow a roughly 3 year old child of one of the customers behind the counter where the little girl straight up touched two bagels! I was like wtf! I'm pretty sure she saw it happen and I was just thinking that I know my 6 year olds hands get pretty filthy so I can just imagine this little three year olds. They really need to do something about the way they are running the place...coollattas are also usually very watery as of late :( Pick it up guys and no more tiny tots behind the counter please!

This is where I go when I don't have time to make my Stumptown in my French press. This is also where I go when I want *a lot* of coffee (have you seen their large size? Good lord. Perfect for a hangover though.) This is where I go when I want iced coffee (because why would there be ice in my own freezer?) And this is where I go when I want to be tempted by sugary treats like ice cream (Baskin Robbins, anyone?), donuts (what are those? I thought donuts had bacon on them?) and muffins (ok, I broke down and had a 'seasonal' pumpkin one. Verdict: too sweet). I hesitate to give it four stars, but DD is better than some other chains AND the darling counter girl knows my order.

This place deserves no rating. Today on 6/17/2017, I received the worst service imaginable. Not only did it take the cashier 20 minutes to calculate my change, but both workers were nonstop using their phones and screaming for the whole place to hear. If that wasn't bad enough, I went to sit down and each table was repulsive. The whole place looked like something from the inside of a subway station. I don't recommend this place to anyone.

I always visit this store at morning time,one small lady who works on front desk she don,t know how to deal with customer always try to make money for owner... Irritating

(Regarding the joint Baskin Robbins) Nothing good at this spot, sadly. Two major issues. First, it was pretty much impossible to communicate with the employee behind the counter. He didn't seem familiar with the vocabulary for the flavors, sizes, or toppings, so we unfortunately had to resort to pointing at the flavors and toppings we wanted. Truth be told we stopped after the first two tries because it was clear we weren't going to get what we wanted. Example conversation with staff: "How many scoops?" "Just one please!" Puts in scoop. "More?" "No thank you." Puts in one more scoop. "More?" "No... no thank you." Adds one more scoop. On top, the ice cream tasted really funky. There was a strange fruity flavor in the Reese's Peanut Butter Cup, like you get in Halloween candy that you didn't get around to eating until the following August. Not good. With so many Dunkin Donuts/Baskin Robbins around, you should probably just avoid this one. Or just go to Big Gay Ice Cream, Mikey Likes It, or Mister Softee - all much better options in the neighborhood.

I am a DD Perk user and I preferred going to 1st Avenue DD for my iced coffee;I usual have goof service and its closest to my home until Amin put something in my drink by the sink. Because I am a regular customer I ignored my first instinct and took a taste. My coffee had a weird taste and an odd scent. I immediately requested another iced coffee. Both Amin and a female employee snickered and make me a fresh cup. I still go to that DD but never during the am shift. Amin is the employee with one grayish eye.

Love dunkin coffee but all locations are the same. What made this one five stars is Mr. Lee. He was cheery, helpful and uplifting in a non-bubbly way. He even gave my son a free donut! Love that service! Keep it up!

I have never ordered from the Baskin Robbins here, so this is only a review of the Dunkin Donuts. The place, though tiny, is clean and the workers are friendly and patient. Unfortunately, this location has little else going for it. They close at 10:00, which may be late for a coffee shop, but I am accustomed to Dunkin Donuts being 24 hours. I wouldn't dock stars for this except that it causes bigger issues; if you come in any time in the evening, there are very few donut types available and they're far from fresh. On the bright side, the coffee is fine even if you come in late (I used to hate DD coffee, but the French Vanilla is pretty good).

The employee was rude when I was buying ice cream because he wouldn't understand what I was saying, he seemed new. Later he called the manager for help and she was rood too. I told her I wanted two sundaes, a two scoop and a banana slip. Then and she started screaming at me because I said a banana split was a Sundae and she said it is not. But yet the banana slip is clearly under the Sundae menu and its on a big chart saying enjoy your Sundae. This is definitely the worst place to go, unless you want to be screamed at or get into an argument.